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Luther Bloomington Acura Subaru

Minneapolis, MN

Overview
Employees
Reviews
Vehicles
4.4
5,484 Reviews
Here at Luther Bloomington Acura Subaru our goal is to make your car-buying and car-driving experience hassle-free. We are proud to serve Minnesota from our home in Bloomington. Our location at 7801 S. Lyndale Avenue, Bloomington, MN and makes us the best place for residents of the Twin Cities area to shop for and service Subaru and Acura vehicles
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7801 Lyndale Ave S

Minneapolis, MN

55420

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Showing 5,484 reviews

October 18, 2022

very clean and inviting and very helpful personnel. You walk in and there are people right there waiting to help you More

by ggaurkee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Bakeman
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Oct 22, 2022 -

Luther Bloomington Acura Subaru responded

Ggaurkee, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review.

October 17, 2022

I’ve been coming to this location since buying my current Subaru in 2014. This visit was for a key fob. The fob cost $222.15, plus service $174.89. When I asked what the “misc shop supplies” charge was, I More

by JENJANMPLS
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lisa Mullenberg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : SkyLynn Dunkley
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Nov 03, 2022 -

Luther Bloomington Acura Subaru responded

We are disappointed to learn of your experience here at Bloomington Subaru and we appreciate the email you sent on September 18th. However our response was very thorough and forthcoming. We will include our response email for your reference. We do apologize for the delayed refund, sometimes these can take some time with people out for health reasons. We are happy to see that your refund went through. RESPONSE EMAIL We really apologize that the service advisor who assisted you was not able to explain this better. The shop supply charge is not an erroneous charge at all and is a standard charge that 99% of all shops have, it is very common in this industry. We have many things that we use in the shop that we lump into this category for every car that comes though. For instance in your case we have to program your key to match the vehicle. This requires specialized equipment and software programs from the factory in which they charge us for monthly. Some other things would be solvents, cleaners, small quantities of fluids for top off, rags, the servicing of the parts-cleaning machine and maintaining other shop equipment, and the disposal of waste oil and other environmentally toxic materials Various Diagnostic tools. Diagnostic and programing equipment. Software programs for programming and updating Battery testers, jumper, brake lathes, various compressors, ac machine, press, vise, jacks, oil drains, caddy sect. This is all part of the shop that we bill out as a misc fee call shop supplies. Again I'm very sorry that he didn’t explain this better, I will be sure to extend some coaching so that if another customer asks he will be better prepared. As a matter of customer satisfaction I'm happy to reimburse you this fee on a one time basis. I'll have my service coordinator reach out to you to credit your visa. We appreciate you bringing this experience to our attention and giving us the opportunity to provide a detailed explanation.

October 16, 2022

Cliff was wonderful & helped me figure out an alignment for my new tires. He was professional, kind & generous. More

by morrog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cliff Robb
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2022 -

Luther Bloomington Acura Subaru responded

Morrog, thanks for your great review, and for giving our dealership such a high star rating! Glad we can maintain your loyalty and confidence with Luther Bloomington Acura. We appreciate your support and look forward to seeing you again soon

Oct 27, 2022 -

morrog responded

You’re welcome.

October 15, 2022

I have always received great service at Bloomington Acura. Great vehicle, great service. Don't forget about the coffee in the waiting room! More

by gpcathcart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Dao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Sorenson, Nhu Le, SkyLynn Dunkley
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Oct 19, 2022 -

Luther Bloomington Acura Subaru responded

Gpcathcart, we strive for a high level of customer satisfaction in all aspects of our dealership. Glad we can maintain your loyalty and confidence with Luther Bloomington Acura Subaru. We appreciate your support and look forward to seeing you again soon

October 15, 2022

Excellent service, done within the predicted amount of time. Comfortable waiting area Nothing to complain about. More

by valerie.garber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't recall the names.
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Oct 19, 2022 -

Luther Bloomington Acura Subaru responded

Valerie.garber, we really appreciate your great feedback! Glad we can maintain your loyalty and confidence with Luther Bloomington Acura Subaru. We appreciate your support and look forward to seeing you again soon.

October 15, 2022

Why do you not service Crossteck hybrids in Minnesota? We recently moved from California and found out our new car will not be able to be serviced here. suberue needs to fix this issue More

by kirstentradowsky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SkyLynn Dunkley
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October 15, 2022

I wasn’t feeling well so I sent my son to bring my car in for oil change. I specifically requested the person who was doing the service to check my headlights and they stated they had checked everything was More

by EMILLY.ONDARA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shawn Cain
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : N/a
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Nov 10, 2022 -

Luther Bloomington Acura Subaru responded

Emilly.ondara, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We did follow up with you regarding these concerns after the visit but have not heard back. Again We did not stop doing the complimentary car wash, we watched the surveillance of your vehicle being worked on and after he was finished he drove it over to the car wash and ran it through. Did it not look clean? As far as addressing the light on the dash which is what you mentioned in your email , Unfortunately we are unable to provide diagnosis of any kind in the quick lane as that type of serve would require a service appointment with a diagnostic technician. The staff here only perform oil changes and light maintenance. We would be happy to assist you with scheduling a diagnostic appointment if you would like. Just let us know which light is on and what days you are able to drop it off.

October 15, 2022

We had a good experience purchasing, looking forward to maintenance support.finance processing could use some improvement. More

by Sandy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryon Fagen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Hanek
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Front desk and support team were kind !
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Oct 22, 2022 -

Luther Bloomington Acura Subaru responded

Sandy, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

October 14, 2022

My experiences at Luther were great overall, super timely delivery of my new vehicle and it has been great so far! More

by erinmdombeck
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ALLISON GAST
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2022 -

Luther Bloomington Acura Subaru responded

We really appreciate your great feedback! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Thank you, Jodie Lampcov Fahey Desk Manager

October 14, 2022

Always a pleasant experience at Bloomington Acura. Friendly staff, excellent service and good prices keep me coming back. More

by am2leet4u
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2022 -

Luther Bloomington Acura Subaru responded

Am2leet4u, we're happy you found our staff to be so supportive during your experience here at Bloomington Subaru. We appreciate your support and look forward to seeing you again soon! Thank you!!

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