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Luther Bloomington Acura Subaru

Minneapolis, MN

Overview
Employees
Reviews
Vehicles
4.5
5,482 Reviews
Here at Luther Bloomington Acura Subaru our goal is to make your car-buying and car-driving experience hassle-free. We are proud to serve Minnesota from our home in Bloomington. Our location at 7801 S. Lyndale Avenue, Bloomington, MN and makes us the best place for residents of the Twin Cities area to shop for and service Subaru and Acura vehicles
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7801 Lyndale Ave S

Minneapolis, MN

55420

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Showing 5,482 reviews

October 20, 2022

Michelle was very helpful. Love you crosstrek. I would recommend Luther Bloomington to anyone who asks More

by kc_barghini
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Town
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2022 -

Luther Bloomington Acura Subaru responded

Thank you for sharing your experience! We're happy to help and look forward to seeing you again.

October 20, 2022

I recently had to take my car to get serviced and I got the best customer service from Aidan Pixley. I highly recommend working with him if you get the chance. 10 stars More

by VINCER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Mullenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aidan Pixley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2022 -

Luther Bloomington Acura Subaru responded

Vincer, we really appreciate your great feedback and thank you so much for your positive comments about Aidan! He is an asset to our team! See you next time!

October 20, 2022

Michael and Jacob have take care of me every time and made sure my vehicle is properly serviced and safe for my girls to drive. Makes me feel really good knowing they have our best intersts at heart. More

by WARRENTB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Yeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2022 -

Luther Bloomington Acura Subaru responded

We appreciate your positive review about your recent experience with us! We're happy you found our staff to be so supportive during your experience here at Bloomington Subaru. Thanks again!

October 20, 2022

Great and friendly service, done efficiently and professionally. Despite no appointment time, service was quick. More

by CHERYL.PETERSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unsure
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Nov 03, 2022 -

Luther Bloomington Acura Subaru responded

Hi Cheryl.petersen, we are very happy to have provided you with such a positive experience and we're happy you found our staff to be so supportive during your experience here at Bloomington Acura Subaru.

October 19, 2022

My battery problem was somewhat unique. Lisa Mullenberg explained things and helped me navigate what was best for my situation. She is a wonderful support person. Other staff were also out More

by RSTANBERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : SkyLynn Dunkley
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Nov 03, 2022 -

Luther Bloomington Acura Subaru responded

Rstanbert, your wonderful feedback and rating mean a lot to us. We're happy we could meet your expectations and found our staff to be so supportive during your experience here at Bloomington Subaru. Thanks again and take care!!

October 19, 2022

Always efficient, competent staff and friendly staff. Very nice waiting area and the work was done on time. More

by MCGUIRETIMOTHY081
Recommend Dealer
Yes
Employees Worked With
Alex Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Dao
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2022 -

Luther Bloomington Acura Subaru responded

Mcguiretimothy081, thanks for your great review, and for giving our dealership such a high star rating! Your wonderful feedback and rating mean a lot to us.

October 18, 2022

The dealership and sales person provided efficient services related to the purchase of a used car. More

by andrew2871
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Haagenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2022 -

Luther Bloomington Acura Subaru responded

Andrew2871, we really appreciate your great feedback!

October 18, 2022

Easy and as expected. Wish you still had transportation to the mall of america. I guiess I need more words. More

by jimhorn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
don't remember
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Nov 03, 2022 -

Luther Bloomington Acura Subaru responded

Jimhorn, we really appreciate your great feedback! Next time if you would like a ride to MOA, just see the service manager and she would be glad to give you a ride to go shop!! No problem!

October 18, 2022

very clean and inviting and very helpful personnel. You walk in and there are people right there waiting to help you More

by ggaurkee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Bakeman
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Oct 22, 2022 -

Luther Bloomington Acura Subaru responded

Ggaurkee, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review.

October 17, 2022

I’ve been coming to this location since buying my current Subaru in 2014. This visit was for a key fob. The fob cost $222.15, plus service $174.89. When I asked what the “misc shop supplies” charge was, I More

by JENJANMPLS
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lisa Mullenberg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : SkyLynn Dunkley
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Nov 03, 2022 -

Luther Bloomington Acura Subaru responded

We are disappointed to learn of your experience here at Bloomington Subaru and we appreciate the email you sent on September 18th. However our response was very thorough and forthcoming. We will include our response email for your reference. We do apologize for the delayed refund, sometimes these can take some time with people out for health reasons. We are happy to see that your refund went through. RESPONSE EMAIL We really apologize that the service advisor who assisted you was not able to explain this better. The shop supply charge is not an erroneous charge at all and is a standard charge that 99% of all shops have, it is very common in this industry. We have many things that we use in the shop that we lump into this category for every car that comes though. For instance in your case we have to program your key to match the vehicle. This requires specialized equipment and software programs from the factory in which they charge us for monthly. Some other things would be solvents, cleaners, small quantities of fluids for top off, rags, the servicing of the parts-cleaning machine and maintaining other shop equipment, and the disposal of waste oil and other environmentally toxic materials Various Diagnostic tools. Diagnostic and programing equipment. Software programs for programming and updating Battery testers, jumper, brake lathes, various compressors, ac machine, press, vise, jacks, oil drains, caddy sect. This is all part of the shop that we bill out as a misc fee call shop supplies. Again I'm very sorry that he didn’t explain this better, I will be sure to extend some coaching so that if another customer asks he will be better prepared. As a matter of customer satisfaction I'm happy to reimburse you this fee on a one time basis. I'll have my service coordinator reach out to you to credit your visa. We appreciate you bringing this experience to our attention and giving us the opportunity to provide a detailed explanation.

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