Lute Riley Honda - Service Center

Customer Service I bought a Honda Pilot through him six months ago, he answer my question about my SUV. and how to service it, the procedures and methods. I bought a Honda Pilot through him six months ago, he answer my question about my SUV. and how to service it, the procedures and methods. More

Kyle Owen,and Philip Watson are always bending over backward Every time I come Kyle and Philip do what ever it takes to get me taken care of.if it's service are a repair what ever the need is in taken care of 5s Every time I come Kyle and Philip do what ever it takes to get me taken care of.if it's service are a repair what ever the need is in taken care of 5star service!!!!from the whole store and the parts desk and the sales Peaple are so much help!!!!!! More

Tire Replacement Under Warranty When service is performed I hang out in the show room area. My sales person > Maricar Randall will always stop by - say hello - knows me by name. She When service is performed I hang out in the show room area. My sales person > Maricar Randall will always stop by - say hello - knows me by name. She was professional & attentive during the sales process and has been very polite - customer oriented after the sale. The "express service area" handled the warranty tire replacement - very knowledgeable - accurately identified the wait time - and got me on my way. I am pleased with this dealership! More

Thankful for amazing service. I am so thankful for Lute Riley. We purchased the car in November 2018 and we’ve had so many issues with our old dealership David McDavid of Frisco. K I am so thankful for Lute Riley. We purchased the car in November 2018 and we’ve had so many issues with our old dealership David McDavid of Frisco. Keith told us to come to Lute Riley and we would be taken care of. Boy was he right!!! They went above and beyond what was required and took care of us as if we bought it there. We are starting to have trust again in Honda because of this dealership and their incredible staff. Thank you to our service advisor, Omri Wilson. He is really a one of a kind. I am so thankful to have someone I trust. I know we are in good hands moving forward. Thank you again, Lute Riley!!! More

Detailing At the time I brought my car for detailing I told the guy who was serving me that I was doing it because I Uae’s a wind sheild solution that was appar At the time I brought my car for detailing I told the guy who was serving me that I was doing it because I Uae’s a wind sheild solution that was apparently thick and caused spots on the body and the wind shield had streaks that made viewing through in easy, I had my front seats covered, had only one chocolate spot on the front mat at the passenger side It was much less than a regular car wash! the window shields had smug and bird poop still on them, pumps over the body, that you can feel, the trunk had a plastic piece still in there, The inside was not clean, I talked to them but they littler my complaints “ we cleaned tons of tree leaves”, “the inside of the car was full of spots” My car was little more than 2 years old, no smoking no pet,”s, I had only a chocolate spot on front map on the passenger side, the spot was still there but they were so clever they exchanged it with the back mat The guy responsible lectured me as he always wipes his car and cleans it him self ( after detailing) One guy asked me actually aggressively “ why did you come to us” They insisted that they did a great job, insisted that they clean the body of the vehicle very well, but yet it was hard for me to believe as the wind shield were obviously still very dirty It was an awful experience up Until now I cry Don’t go there !! More

They won't stand by their CPO & extended warranty promises I bought my 2013 Civic Si from Lute Riley Honda in Richardson TX in November 2015 with 44,000 miles on it. It was Certified Pre-owned. I paid $870 for I bought my 2013 Civic Si from Lute Riley Honda in Richardson TX in November 2015 with 44,000 miles on it. It was Certified Pre-owned. I paid $870 for the extended warranty because when I said I was worried about the clutch, the finance guy said it would cover it. (Yep, right there you can tell how bright I am, and how this will likely end.) At that time I was unaware of the Civic clutch noise phenomenon. I was just anxious about buying a used Si. Within a month it starting squealing. I went back to the dealer in February, and they said they “could not replicate it long enough to diagnose the cause.” Finally last fall the noise became more consistent, so I took it back. I provided links to the videos and testimonials of folks whose dealers stepped up for them. For those of you whose dealer took care of it for you, I’m jealous! Lute Riley Honda would not. More