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Lute Riley Honda
Richardson, TX
2,593 Reviews
Lute Riley Honda is a member of the Sonic Automotive Family. Located for over the last 20 years at 1331 N. Central Expressway in Richardson Texas. Sonic Automotive, Inc.
Lute Riley Honda in Richardson, TX treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,593 reviews
July 14, 2007
When I went in to purchase a vehicle, I told AK, who I belive is the used car manager, what my budget was and what I wanted. He gave me a few options, but none of them fit what I needed. He kept pushing belive is the used car manager, what my budget was and what I wanted. He gave me a few options, but none of them fit what I needed. He kept pushing me to see cars that were way above my price range, and was extremely rude after I went and looked at cheaper vehicles on the lot, and told him which vehicle I wanted. He told me a price and my payments, but whe I got into the finance office, he had added 2k to the selling price, calling it dealer fees. I blew up on the finance person, Matt Noel, who did correct the situation, kudos to him, and I purchased the car I wanted. I WILL NOT PURCHASE AT LUTE RILEY AGAIN. More
by thequeenofmean
Employees Worked With
AK Khan
March 04, 2007
WORST CAR DEALERSHIP EXPERIENCE EVER. With a chekc in hand, I recently drove from Fort Worth to Lute Rley Honda in search of the 2007 CR-V. I had been dealing with Alan Cooper on the phone and upon arriv hand, I recently drove from Fort Worth to Lute Rley Honda in search of the 2007 CR-V. I had been dealing with Alan Cooper on the phone and upon arrival he handed me off to another salesman. I told the salesman exactly what we wanted. They took my car keys for a trade-in appraisal, while we looked at a vehicle. The dealership did not have what we wanted,but they tried to high pressure us into buying what they had in stock. After bring me back an estimate on my vehicle trade-in of $1500 less than any other dealer offer I had received, I told them we would not be able to do business. They came up $500 more. This was a true insult. They abosrbed my time and after almost 2 hours of constant pressure I told them I just wanted my car keys so I could go. Alan Cooper then came over and tried to make me feel guilty for the time they spent on a vehicle that was not what I wanted. I had to tell them several times that I would just like my keys so I could go. He became angry and irritated after I demanded my car keys. He then had the nerve to call me on my drive home wanting to know what he could do to make the deal. I informed him that under NO circumstances would I ever deal with Lute Riley Honda. More
by Joe Morrow
December 22, 2003
Brought car in to install security system, was promised rental for the day. Rental not given when we dropped it off so we waited for install to be finished. Finance Manager dragged his feet to respond to o rental for the day. Rental not given when we dropped it off so we waited for install to be finished. Finance Manager dragged his feet to respond to our request to cancel the 7yr/100k warranty we bought, had to repeatedly request/concact him. So far though, the service department hasn't done anything wrong to the car yet, especially when we had to replace the tranny(under warranty), it drove like it was brand new after replacement. More
by 10thKnight
