Lute Riley Honda

We had pleasant experience with Lute Riley Honda. I would recommend to anyone who wants to buy a car. They are great. Customer service is great and the sales people were all helpful. We shopped around before recommend to anyone who wants to buy a car. They are great. Customer service is great and the sales people were all helpful. We shopped around before going to Lute Riley; there were no any other place that could match their price. I would urge anybody to go there before going any where else, we were very please with what we bought. More

Here are my experiences: Part I Dropped in to look at Here are my experiences: Part I Dropped in to look at a Honda Civic on my lunch hour. I was clear with Sherry that my time was limited, that I was Here are my experiences: Part I Dropped in to look at a Honda Civic on my lunch hour. I was clear with Sherry that my time was limited, that I wasn't ready to buy, and that . 1) Let's get some (tons of) personal information. Um, let's not. 2) I'll need your license and insurance. I think not. 3) Here's the base model and the cost is only, well... as much as the fully loaded EX-L I bought from another dealer a week later, including 7 year warranty and TT&L. 4) Does the car have x, y, or z? I'm not sure, let's go inside... I'm running out of time. Do you actually have the model I'm looking for? Maybe, but it might be on another lot. So you don't have it here? I don't know. Well other dealers do. Yes, but we're "landlocked" you see. Um, ok. Hang on, let me check (burns up 10 minutes). 5) Ok, (sorting through printouts) I will set you up an appointment for Saturday and we should have the car you're looking for. No thanks. Part II Dismayed by the old huckster routine, I decided to use a service (for free). Five dealers were in my search, including Lute Riley. 1) Email Hey, we're the best. Let's set up an appointment for you to come in. Um, that's not the way it works. Give me a quote like the other 4 dealers. 2) Phone 1 - Hey, I hear you're looking for a car. Are you going to come in? No, give me a quote like the others. I'm going to test drive the low quote now. How much? Not the way it works. Give me yours. Um, I need some time. Well, make up your mind. I'm buying today. Give me 15 minutes. 3) Two hours later as I'm test driving, Richard calls with a late quote which is $800 more than the second highest. Ok, thanks Richard. Part III I purchased from the other dealer and sent a polite email to Richard. The next day 1) Email 2 - Hey, I'm John Summey. Want to set up an appointment to come in and see cars? summary If you got this far in the review, I feel sorry for you. But at least I saved you the time waiting for Sherry to look for another key or Richard to figure out what to quote you. More

My daughter took her car in for an appointment at 11:00 on Saturday March 27 for an oil change and to check why her auxiliary cord wasn't working. Mr. Cheek said he'd call her to let her know what they fou on Saturday March 27 for an oil change and to check why her auxiliary cord wasn't working. Mr. Cheek said he'd call her to let her know what they found. He didn't call, so my daughter called him. He said he was checking to see if the cord was covered under the extended warranty and call back in 30 minutes. He didn't. Katy called back and by now it's about 4:00. Mr. Cheek said, that the car was ready and that they'd have to work on the cord later. We went to pick up the car and in looking through the paper work, Mr. Cheek said, "Oh, you need an new air filter and one of the fluids needs changing. I should have called you to tell you that. Oh, well, you can have that done next time." To say the least we were very disappointed with the service and will NOT be returning to Lute Riley. We will be taking her car to Rusty Wallis where I have always had excellent service. More

We had a great experience. We will definitely refer our friends and family to the dealership. This is our 4th Honda and we had bought all 4 from here. We also use there service department for maintenance. friends and family to the dealership. This is our 4th Honda and we had bought all 4 from here. We also use there service department for maintenance. The Express Lube they have is fast too. We will be back. More

Harrison Do did a great job helping my dad with the purchase of his Odyssey. We had shopped the DFW area for about a month and we made the choice to get it from Harrison becasue of service and price. T purchase of his Odyssey. We had shopped the DFW area for about a month and we made the choice to get it from Harrison becasue of service and price. Thank you so much for helping my family with the purchase. Thank you. More

I started researching for a CR-V about 2 months ago. I needed a new sport ute to carry all my stuff. As a teacher, I tend to have alot of stuff. I shopped around on the net and got some pricing from some needed a new sport ute to carry all my stuff. As a teacher, I tend to have alot of stuff. I shopped around on the net and got some pricing from some different dealers, but Lute Riley was the qucikest to repsond with the best price. I made an appointment with them on Wednesday and picked up my car today. They have great customer service and it was very easy to do business there. More

I had a lease return and I called Lute Riley Honda to see what I do. I was connected to George and he took great care of me. I ended up going into another lease. This time they had a zero out of pocket deal what I do. I was connected to George and he took great care of me. I ended up going into another lease. This time they had a zero out of pocket deal and it cost me nothing for my new Accord. Thank you george. More

I visited Lute Riley Honda few weeks ago. I was looking for a car for my daughter who just turn 18, this will be her first car, I found a 2006 Honda accord. she loves it. The services was great and the tr for a car for my daughter who just turn 18, this will be her first car, I found a 2006 Honda accord. she loves it. The services was great and the transaction was smooth and fast. this dealership was recommended to me by a friend. thank you, AR More

This is the absolute WORST dealership I have ever seen! I went in with cash ready to trade in my Tahoe for a used car. I had a decent amount of money to get a decent car without financing. I in no way wa I went in with cash ready to trade in my Tahoe for a used car. I had a decent amount of money to get a decent car without financing. I in no way wanted to finance anything. I wanted a Nissan, but thought the Honda dealer might have a used Nissan. There was one car I thought might be ok, so I took it for a test drive. While I was driving it, someone else asked for my keys and took my car to "examine" it. That was fine, except when I got back, my car was no where to be seen. I didn't like the car I had test drove, and decided to leave. They would not give me my keys back. I asked for OVER AN HOUR for my keys so I could leave. They kept grabbing different sales managers to come over and talk to me. They told me how they would work hard to get me a good deal. I kept trying to explain it didn't matter if they didn't have what I was looking for. I didn't want what they had in stock. Finally, the sales guy said "well why did you even come in here?" and tossed my keys across the table - which he had been holding this entire time! I stormed outside, only to find my car wasn't there. I went back inside asking where it was, and the sales guy said, "oh it's in the parking lot down the street." I started walking - down a major access road, 3 buildings down, in the cold and rain just to get my car. After a 25-30 minute walk, when I finally found my car, I noticed a HUGE sign that said "NO LUTE RILEY PARKING HERE!" So not only were they obnoxious, tried to hold me hostage, and guilt me into buying something I didn't want, then they parked my car a 20 minute walk down the road in an illegal parking lot where it could have been towed, and told me to go get it myself. Great customer service. More

Great customer services. great car buying experience. love my honda CRV. i have try a lot of differnt cars and different dealerships and this was the best of all. the salesperson was a great help and ex love my honda CRV. i have try a lot of differnt cars and different dealerships and this was the best of all. the salesperson was a great help and explain every thing about the CRV. it a great car and I'm so happy with it. More