Lute Riley Honda

Bought a new 2013 Honda CR-V from Lute Riley Honda in Richardson, TX last week. This is my third new CR-V and the second one bought from Lute Riley. I thought my 2010 had all the features I wanted for Richardson, TX last week. This is my third new CR-V and the second one bought from Lute Riley. I thought my 2010 had all the features I wanted for the price; however, the 2013 CR-V includes so many new great features it is fantastic; and, at the same low price. More power, quieter ride, navigation system is satellite rather than CD, backup camera is great, and too many others to list. Although I would say that I am definitely sold on the Honda CR-V’s I think the #1 selling point for my purchases is Lute Riley Honda and it’s awesome staff. I live 300+ miles from Richardson; however, I will continue to travel to Richardson to buy my future CR-V’s. Shawn Khan was my Sales Consultant for both of my purchases from Lute Riley. There is absolutely no sales pressure from Shawn. He is very knowledgable about all the features of the car and answers all my questions. Shawn gives me his full attention while I am deciding color, features, etc., that I am looking for and he keeps tract of this information. He keeps in touch with me every few months to make sure everything is going well with my car and do I have any questions. Although everyone is very friendly and helpful at Lute Riley I will continue to work with Shawn Khan if possible. THANK YOU SHAWN!! After I finally decided on which CR-V I wanted it was time for the financial part. This was unbelievable. Not only did I get a great trade-in price for my 2010 CR-V trade-in, Brett Rupe, Finance Manager, got my payments down $50/month for the same number of payments. THANK YOU BRETT. THANK YOU LUTE RILEY HONDA and THANK YOU HONDA FOR THE 2013 CR-V!! More

Our experience could not have been better!!!!! The whole team worked together tirelessly to get us into the car we really wanted. In fact, they bent over backwards to make us happy. Everyone was so helpful team worked together tirelessly to get us into the car we really wanted. In fact, they bent over backwards to make us happy. Everyone was so helpful and treated us with total respect. Our salesman Shawn even bought us pizza after it was all said and done. This is our second Honda purchase with Lute Reilly and we will keep coming back because the customer service experience is second to none!!! More

Ms. Anila Rai gave us excellent customer service. We recommend her highly. She went out of her way together us the best deal. Her dedication and honesty is commendable. recommend her highly. She went out of her way together us the best deal. Her dedication and honesty is commendable. More

I bought a new Honda accord 2013 from Shah Khan at Lutey Riley Honda and service I received was outstanding. They went beyond my expectations to help me out and make the process as easy as possible, They ga Riley Honda and service I received was outstanding. They went beyond my expectations to help me out and make the process as easy as possible, They gave me the best price compared to any other dealers around Dallas. I would highly recommend this place to everyone ! More

This place great !!! No hassle, straight forward all the way through purchasing The New Car. Clinton, was our contact person and did a wonderful job all the way through the process. Exceptional service from way through purchasing The New Car. Clinton, was our contact person and did a wonderful job all the way through the process. Exceptional service from Clinton Kargozar. More

I purchased a 2013 Pilot EX-L from LR Honda last night. This is my 4th Honda, and 2nd time to purchase at Lute Riley (1st time was in 2005). I chose to go back here because not only did they easily beat th This is my 4th Honda, and 2nd time to purchase at Lute Riley (1st time was in 2005). I chose to go back here because not only did they easily beat the 5 previous quotes from John Eagle, David McDavid,Honda Cars of McKinney AND Rusty Wallis by hundreds (not $10, HUNDREDS) they threw in 8 add-ons, 2 years of Free oil changes (yes, YEARS) and the salesman had an ice-cold Sprite waiting for me when I got there (he knew I had a sore throat & cold LOL!) OK, so the Sprite is like, whatever, but to me it showed a sense of humor and caring that you don't see at other dealerships, who act like YOU owe THEM something. I hate to drop names on reviews, because I am always suspicious that the review is written by the actual sales person trying to make the dealership look good (seriously, you know you have thought it too! haha!) but I will on this one, James Brown was our sales guy and Finance guy was named Bret. Even though it was after 9pm by the time we examined the actual vehicle, James parked it in the brightly lit service department so we could see it good, and he also took the painstaken time to show me every little button, programmed my phone into the bluetooth & etc. I'd test driven roughly 12 cars before this, and NO ONE had taken the time to do any of that, all the OTHER dealerships (*cough, cough, Honda cars of McKinney*) wanted to know was what my monthly payment I was comfortable with, the others could careless to SELL me the actual vehicle. ggrrr.... Bret (finance) was also patient & straight to the point, didn't pressure me with all the Gap Ins crap and etc, he was sympathetic that I was sick and ready to get it over with at that point. They beat our bank's APR of 2.9% and we got 0.9% easy, even with Meh credit scores. Bret seemed even amused at me when I got so excited over the oil changes, and was examining the paperwork for any extras that could have gotten slipped by us. Nope, not there. They seriously rock. I have referred all my friends on Facebook, and hope you don't hesitate to send your daughter/sister/mom there, they are really cool to deal with and don't miscalculate your intellect as a female. *Only a woman will understand what I mean by that, when it comes to buying a car* More

I purchased a new Honda CRV from Lute Riley Honda yesterday and implore everyone to check this dealership out. The GM, Dan Weiss and salesman, Shawn Khan were excellent to deal with. No haggle pric yesterday and implore everyone to check this dealership out. The GM, Dan Weiss and salesman, Shawn Khan were excellent to deal with. No haggle pricing with no pressure. This is a must stop place for Honda car shopping. I now am a member of the Lute Riley Honda family and am very excited to be associate with these fine folks! A plus bonus is the technology packed into this vehicle. Honda has very clever people engineering awesome technology. For Honda cars, this dealership is second to none. More

I went to the dealership to buy 2013 Honda CR-V. First time when I went, I met Trevor Horton and had very pleasant experience. I wasn't well prepared and I did not research much when I went there first ti time when I went, I met Trevor Horton and had very pleasant experience. I wasn't well prepared and I did not research much when I went there first time. So, I came out without buying a vehicle. I took one week time to explore and research what exactly I needed. Following week, I went to another Honda dealership and I had pathetic experience. Very next day, I called Trevor and let him know what I want. When I went there, I was surprised to see that the car was ready for test drive with VIP appointment card hanging. I drove the vehicle and liked it. Then came the price negotiation. They were able to beat other dealers price and gave me an awesome deal. I immediately signed all the paperwork and finalized the deal same day. I would highly recommend this dealership and Trevor in particular for the professionalism and truthfulness that they showed to earn the business. More

This is the second car I've purchased from Lute Riley. I came in looking for a CR-V. I was asked if I had a salesman and said George W. He was on vacation and I was turned over to Richard Mattes. I quick came in looking for a CR-V. I was asked if I had a salesman and said George W. He was on vacation and I was turned over to Richard Mattes. I quickly determined the CR-V was too high for my mother to get into, so I turned my interest to the Accord. I first drove a 4cy. Accord. I liked it, but was coming out of a V-6 and wanted more oomph. I was prepared to pay cash. I ended up buying a n EX-L V-6 Accord. Richard wasn't pushy at all,which made a plesant buying experience. I have never bought a car feeling More

Went into the dealership with loan already lined up to look at a 09' Gmc Sierra. Before arriving I had told them this and the numbers I was needing to happen and they said that would be no problem to meet look at a 09' Gmc Sierra. Before arriving I had told them this and the numbers I was needing to happen and they said that would be no problem to meet. I went and test drove and sat down and got the numbers where I needed them, I had said ok all I need you to do is fax a purchase order to my bank so that my banker can finalize the loan and get a cashiers check cut. They refused to do that insisting they could close the loan from Chase in the dealership, that would have been fine if the rate and loan was matching the figures I had in the branch at Chase. I went ahead and let them run my credit and see if they could do anything better then the figures Chase was pulling up and they were no where near. I ended up walking that night and I was 30 minutes down the road and Jay called and told me to come back that the managers were gone and they would be able to match what I needed, it was 1030 at night and I said no I had to work early the next day and that if he was saying that I could come after work the next day, he said no it can only be within the next 4 minutes. I said no thanks, I like the truck but there are plenty of other trucks in the market and I can find somebody not so set on pushing finance when I already had the financing I wanted setup for me. The next day on my lunch break Jay calls back and said they would drop the price even more and I said that is fine and all I need you to do is fax a purchase order to Chase, they refused and said I had to be in the dealership, I did not want to drive back over there for a purchase order then have to go to the bank and back to the dealership. They insisted they could still close the loan through Chase at the dealership but the rate still was not matching what I already had at the branch. My banker had called them to and they still insisted they could close it there. They finally faxed the purchase order to the Chase branch at 5 on a Friday and it was wrong, 530 rolls around and the right one comes through. Closing a loan 30 minutes before Chase closed on a Friday was not an option. I was set to close the loan on Saturday morning and let the dealership know and they agreed and said they could not hold the truck. Saturday morning rolls around and I am at the bank closing the loan and Jay calls and asks when I will be there I said in about an hour and he said ok well see you when you get here. 30 Minutes later he calls and says hurry somebody is looking at the truck. Then after I get off the phone I get a text from him saying that I should have had my banker close the loan yesterday like he said. I finish at the bank and arrive at the dealership with the truck sitting in the same spot that I left it in from my test drive. They are telling me that the truck is sold, I ask to speak to a manager and was taken to a manager that was not present any of the times I was in the dealership and had no clue what was going on with my deal. They still insisted that the truck was sold. My banker called the dealership after that and asked for another manager and he hung up on him when they started talking. Then 5 minutes later I am informed that the person looking at the truck might not be interested anybody after I was standing in the lobby yelling at Jay. Then they came out and said that the guy backed out completely. I ended up getting a steal on the truck and am happy with my deal but what was supposed to make it easy on me by having my financing lined up turn into a nightmare. Everybody should think twice about dealing with Lute Riley Honda More