Lute Riley Honda

Ke Chen, Ali Benli, and Chris Munoz were all very professional and answered all our questions. Ke went over all the controls of the car with us. We appreciate all of their efforts to please us and t professional and answered all our questions. Ke went over all the controls of the car with us. We appreciate all of their efforts to please us and they succeeded. Ke also showed us used and new cars and took the time to go over the difference in models and prices. Gave us great information and then let us decide. Good and nice salesman. More

Pre-Owned Car Buyers Beware. I bought a pre-owned car from salesperson James Brown. The radio, map lights, back lights, and radio and A/C display did not work. We were told that they would be fixed. We m from salesperson James Brown. The radio, map lights, back lights, and radio and A/C display did not work. We were told that they would be fixed. We made sure many times that every time the salesperson said the radio and lights were to be fixed that I added, "And the display, right?" He verbally assured us that was included. He also assured us multiple times that 2 recalls on the Car Fax Report were fixed. We asked about it multiple times because wanted a safe car to put toddler in, and we told him so. Each time he told us they take care of all those things before selling pre-owned cars. He said it would take couple of days to fix. Mr. Brown called us to say it was ready for pick-up a few days later. We drove an hour and 15 minutes one way to get it. When we got there, he told us the map lights and radio were fixed, but not the radio and A/C display or back lights. When asked if he knew when he called to say our car was ready, he did know then and chose not to tell us even though he knew we were driving an hour and 15 minutes one way to the dealership. Lute Riley Honda refused to fix the display even though the salesperson agreed to do it before we paid for the car in full. My husband told him they did not uphold their end of the bargain and do what they verbally said they would do. We were told we needed to pay $1900 more to have it fixed. My husband talked to a manager, and he said it wasn't cost effective to fix it and we needed to pay $1900 because he could sell the car to someone else easily. We didn't even get an apology from the manager. We were treated completely different once they had our money. We ended up taking the car to Frank Kent Honda. They fixed it for $259 ($109 for the parts and $150 for labor), and Lute Riley Honda wanted $1900. Frank Kent also told us 2 recalls had not been fixed, and they were the ones that Lute Riley assured us were fixed--one being a serious safety recall with the ignition switch. Frank Kent Honda service dept. even called Lute Riley service dept.. to double check that those recalls were not fixed. Lute Riley told them that they were not fixed. Our service worker at Frank Kent said that the Lute Riley service worker told him, "I guess the used car department failed again." Frank Kent fixed the recalls for free and even shuttled my husband to and from work while they fixed the back lights, radio and A/C display, and both recalls in just a few hours. Pre-owned car buyers beware. More

Travis, John, and Kristen were great; so was the gentleman (don't remember his name) who completed financing and paperwork. overall fine experience. thorough team and keen to answer all questions. gentleman (don't remember his name) who completed financing and paperwork. overall fine experience. thorough team and keen to answer all questions. since purchase, they have been very accommodating. More

Louie was very professional, no pressure, and was a better experiance than expected. I am alwasy concerned with getting the a "deal". Even after getting 4 more quotes outside and really looking at th better experiance than expected. I am alwasy concerned with getting the a "deal". Even after getting 4 more quotes outside and really looking at them, Lute Riley still came in under. I am glad it worked out as I do enjoy your service department also. Melissa does a great job with that aspect. Thanks for everything. More

Excellent service. It made the experience fairly painless. Loui was great. Aaron did a great job explaining all the options I had but still managed to get me out of there in a reasonable amount of painless. Loui was great. Aaron did a great job explaining all the options I had but still managed to get me out of there in a reasonable amount of time. David was very helpful as well in making sure my needs were met. More

I do not like buying new cars because of the "hassel and games" but Sam did all he could to make this a pleasant experience. I still feel that I paid WAY too much for the additional services provided durin games" but Sam did all he could to make this a pleasant experience. I still feel that I paid WAY too much for the additional services provided during the finance approval process. Good customers should receive a maintenance package like Toyota or Nissan offers free of charge. More

The Employees were very thuro in going over every detail of our car buying experiance. From test driving 4 vehicles to explination of out purchase terms and agreements. I was very impressed with the custome of our car buying experiance. From test driving 4 vehicles to explination of out purchase terms and agreements. I was very impressed with the customers service. We were met at the car and assigned to a dealer before we ever got our of the car. We received a great price on the our new car, and we would definatly return to purchase our next vehicle. A+ to all of the employees at Lute Riley Honda! More

I bought a used car on 11/1/10 and at the time, the only problem was it was making a noise on the passenger wheel. So they fixed it for free when i bought it and they gave me a used car from the lot while t problem was it was making a noise on the passenger wheel. So they fixed it for free when i bought it and they gave me a used car from the lot while they fix it. So 3 minutes down the road the car just stops on me. I got it jumped by another person and i walked to a gas station to fill a gallon of gas since it was low. But neither of the worked. so i got picked up by one of the employees and i wasn't upset since they were friendly (at the time). Then 3 weeks later, my car overheats and i tried calling in their Easy Care package ( their extended warranty) and was told that i was not filed yet. So when i called the dealership, i was told they would fix that for me and that they will call me back. 3 hours later i get no call so i went to Lute Riley and they managed to to do something then. I get the car back and now a week later my car won't start. I get it towed back at the place they fixed it but then they told me that they're too busy to fix it and to take it somewhere else. So now the tow won't cover since its good once every 7 days. Now i get a bill of $1200 or more to fix my car and the warranty won't cover that amount. So i didn't understand how the mechanic allowed to release my car a week prior and when i tried calling them to complain about that, i couldn't even speak to any of their managers. Of coarse they all tell me that to leave my name and number and 2 hours later nothing. So overall do not buy a used car from this dealership. I can't say anything about their new since i wouldn't know but their customer service is non existant. The dealership (not a honda dealership since my car isn't a honda) that i took the car had more friendly advice to what to do with my problem. so if you want a honda, don't go here go to another honda dealership. More

I bought a used car on 11/1/10 and at the time, the only problem was it was making a noise on the passenger wheel. So they fixed it for free when i bought it and they gave me a used car from the lot while t problem was it was making a noise on the passenger wheel. So they fixed it for free when i bought it and they gave me a used car from the lot while they fix it. So 3 minutes down the road the car just stops on me. I got it jumped by another person and i walked to a gas station to fill a gallon of gas since it was low. But neither of the worked. so i got picked up by one of the employees and i wasn't upset since they were friendly (at the time). Then 3 weeks later, my car overheats and i tried calling in their Easy Care package ( their extended warranty) and was told that i was not filed yet. So when i called the dealership, i was told they would fix that for me and that they will call me back. 3 hours later i get no call so i went to Lute Riley and they managed to to do something then. I get the car back and now a week later my car won't start. I get it towed back at the place they fixed it but then they told me that they're too busy to fix it and to take it somewhere else. So now the tow won't cover since its good once every 7 days. Now i get a bill of $1200 or more to fix my car and the warranty won't cover that amount. So i didn't understand how the mechanic allowed to release my car a week prior and when i tried calling them to complain about that, i couldn't even speak to any of their managers. Of coarse they all tell me that to leave my name and number and 2 hours later nothing. So overall do not buy a used car from this dealership. I can't say anything about their new since i wouldn't know but their customer service is non existant. The dealership (not a honda dealership since my car isn't a honda) that i took the car had more friendly advice to what to do with my problem. so if you want a honda, don't go here go to another honda dealership. More

There are numerous Honda dealers in the Metroplex/DFW area and we just happened to be driving by Lute Riley and decided to stop in since we were in the market for a Honda Civic LX. We were greeted by Cl area and we just happened to be driving by Lute Riley and decided to stop in since we were in the market for a Honda Civic LX. We were greeted by Clint as the entered the lot and he was very friendly and low pressure throughout the sale. He answered our questions openly and honestly and we felt very comfortable and relaxed. Lute Riley was the third dealership we had visited and we had done extensive online research so we felt well informed and were prepared to walk away if they could not meet our needs as we knew one of the other numerous dealerships could. Initially, they were not able to match our desired price for the Civiuc LX or our trade-in, but Aaron (the finance Manager) entered the picture after discussing what we wanted out of a car and suggested a 2010 Accord EX-L he had on the lot. It was not necessarily something we had considered, but it had everything we had ever wanted in a car at a great, GREAT price. We were pre-approved with Honda financing and with Aaron's help, that process was super quick and easy as well, and with 0.9% interest, you can't beat it. Clint nor Aaron gave us any pushy sales pitch for extra options, warranties, etc. and we greatly appreciated that approach! We ended up purchasing gap insurance and an extended warranty and still paid much less than we had expected. I usually dread the car buying/negotiation process but this was easy and comfortable. I would highly recommend either of these gentlemen and Lute Riley! Thanks! More