Lute Riley Honda

Travis, John, and Kristen were great; so was the gentleman (don't remember his name) who completed financing and paperwork. overall fine experience. thorough team and keen to answer all questions. gentleman (don't remember his name) who completed financing and paperwork. overall fine experience. thorough team and keen to answer all questions. since purchase, they have been very accommodating. More

Louie was very professional, no pressure, and was a better experiance than expected. I am alwasy concerned with getting the a "deal". Even after getting 4 more quotes outside and really looking at th better experiance than expected. I am alwasy concerned with getting the a "deal". Even after getting 4 more quotes outside and really looking at them, Lute Riley still came in under. I am glad it worked out as I do enjoy your service department also. Melissa does a great job with that aspect. Thanks for everything. More

Excellent service. It made the experience fairly painless. Loui was great. Aaron did a great job explaining all the options I had but still managed to get me out of there in a reasonable amount of painless. Loui was great. Aaron did a great job explaining all the options I had but still managed to get me out of there in a reasonable amount of time. David was very helpful as well in making sure my needs were met. More

I do not like buying new cars because of the "hassel and games" but Sam did all he could to make this a pleasant experience. I still feel that I paid WAY too much for the additional services provided durin games" but Sam did all he could to make this a pleasant experience. I still feel that I paid WAY too much for the additional services provided during the finance approval process. Good customers should receive a maintenance package like Toyota or Nissan offers free of charge. More

The Employees were very thuro in going over every detail of our car buying experiance. From test driving 4 vehicles to explination of out purchase terms and agreements. I was very impressed with the custome of our car buying experiance. From test driving 4 vehicles to explination of out purchase terms and agreements. I was very impressed with the customers service. We were met at the car and assigned to a dealer before we ever got our of the car. We received a great price on the our new car, and we would definatly return to purchase our next vehicle. A+ to all of the employees at Lute Riley Honda! More

I bought a used car on 11/1/10 and at the time, the only problem was it was making a noise on the passenger wheel. So they fixed it for free when i bought it and they gave me a used car from the lot while t problem was it was making a noise on the passenger wheel. So they fixed it for free when i bought it and they gave me a used car from the lot while they fix it. So 3 minutes down the road the car just stops on me. I got it jumped by another person and i walked to a gas station to fill a gallon of gas since it was low. But neither of the worked. so i got picked up by one of the employees and i wasn't upset since they were friendly (at the time). Then 3 weeks later, my car overheats and i tried calling in their Easy Care package ( their extended warranty) and was told that i was not filed yet. So when i called the dealership, i was told they would fix that for me and that they will call me back. 3 hours later i get no call so i went to Lute Riley and they managed to to do something then. I get the car back and now a week later my car won't start. I get it towed back at the place they fixed it but then they told me that they're too busy to fix it and to take it somewhere else. So now the tow won't cover since its good once every 7 days. Now i get a bill of $1200 or more to fix my car and the warranty won't cover that amount. So i didn't understand how the mechanic allowed to release my car a week prior and when i tried calling them to complain about that, i couldn't even speak to any of their managers. Of coarse they all tell me that to leave my name and number and 2 hours later nothing. So overall do not buy a used car from this dealership. I can't say anything about their new since i wouldn't know but their customer service is non existant. The dealership (not a honda dealership since my car isn't a honda) that i took the car had more friendly advice to what to do with my problem. so if you want a honda, don't go here go to another honda dealership. More

I bought a used car on 11/1/10 and at the time, the only problem was it was making a noise on the passenger wheel. So they fixed it for free when i bought it and they gave me a used car from the lot while t problem was it was making a noise on the passenger wheel. So they fixed it for free when i bought it and they gave me a used car from the lot while they fix it. So 3 minutes down the road the car just stops on me. I got it jumped by another person and i walked to a gas station to fill a gallon of gas since it was low. But neither of the worked. so i got picked up by one of the employees and i wasn't upset since they were friendly (at the time). Then 3 weeks later, my car overheats and i tried calling in their Easy Care package ( their extended warranty) and was told that i was not filed yet. So when i called the dealership, i was told they would fix that for me and that they will call me back. 3 hours later i get no call so i went to Lute Riley and they managed to to do something then. I get the car back and now a week later my car won't start. I get it towed back at the place they fixed it but then they told me that they're too busy to fix it and to take it somewhere else. So now the tow won't cover since its good once every 7 days. Now i get a bill of $1200 or more to fix my car and the warranty won't cover that amount. So i didn't understand how the mechanic allowed to release my car a week prior and when i tried calling them to complain about that, i couldn't even speak to any of their managers. Of coarse they all tell me that to leave my name and number and 2 hours later nothing. So overall do not buy a used car from this dealership. I can't say anything about their new since i wouldn't know but their customer service is non existant. The dealership (not a honda dealership since my car isn't a honda) that i took the car had more friendly advice to what to do with my problem. so if you want a honda, don't go here go to another honda dealership. More

There are numerous Honda dealers in the Metroplex/DFW area and we just happened to be driving by Lute Riley and decided to stop in since we were in the market for a Honda Civic LX. We were greeted by Cl area and we just happened to be driving by Lute Riley and decided to stop in since we were in the market for a Honda Civic LX. We were greeted by Clint as the entered the lot and he was very friendly and low pressure throughout the sale. He answered our questions openly and honestly and we felt very comfortable and relaxed. Lute Riley was the third dealership we had visited and we had done extensive online research so we felt well informed and were prepared to walk away if they could not meet our needs as we knew one of the other numerous dealerships could. Initially, they were not able to match our desired price for the Civiuc LX or our trade-in, but Aaron (the finance Manager) entered the picture after discussing what we wanted out of a car and suggested a 2010 Accord EX-L he had on the lot. It was not necessarily something we had considered, but it had everything we had ever wanted in a car at a great, GREAT price. We were pre-approved with Honda financing and with Aaron's help, that process was super quick and easy as well, and with 0.9% interest, you can't beat it. Clint nor Aaron gave us any pushy sales pitch for extra options, warranties, etc. and we greatly appreciated that approach! We ended up purchasing gap insurance and an extended warranty and still paid much less than we had expected. I usually dread the car buying/negotiation process but this was easy and comfortable. I would highly recommend either of these gentlemen and Lute Riley! Thanks! More

My girlfriend and myself went to Lute Riley Honda in Richardson to see about purchasing a used car. We met with a salesman and he informed us that before he could speak to us about purchasing a car, I Richardson to see about purchasing a used car. We met with a salesman and he informed us that before he could speak to us about purchasing a car, I had to sign an “agreement” that stated that if the both of us agreed upon a price, I would purchase the car. I told him I really didn’t see the need to sign this “agreement” but he said if I didn’t, he could not show us any cars. I reluctantly signed the “agreement” only because my girlfriend found a car she liked. We then started negotiations on the price. He kept pulling the old routine of going back to the manager when I made counter-offer to their “final price”. I was getting tired of this and finally when it became apparent we would not agree on price, we got up to leave. As we were walking out, I saw the salesman speaking to his manager who I later found out was Troy Woods. As we walked outside, Troy Woods came after us. It was night-time and we had just stepped out of the building and he followed us outside. He walked toward us in a threatening manner and he started talking to me in a very loud voice, angry voice. He said I had signed an agreement to purchase a car and now I was backing out of our “agreement”. I told him that we had not agreed upon a price so I was not bound to buy anything. He stared yelling at me, telling me my word was no good and generally doing his best to harass us and embarrass me in front of my girlfriend, which I think was his main intention. I could not believe someone that represented a company would act in this threatening, harassing manner. As you could imagine, I was very angry. The next day I sent a letter to Lute Riley Honda about what had happened. They responded to my letter basically defending his harassing behavior as being an aggressive sales manager. I would advise anyone looking to purchase a car to avoid this place unless you want to be forced to sign an “agreement” and then verbally harassed and embarrassed if you don’t purchase a car. I have never heard of a car dealership pulling this kind of unethical sales tactic. More

I bought a car there recently and enjoyed the whole process. Javed was my salesman and he did a terrific job selling me a CR-Z. I thought he was very friendly and I would buy a car there again. Howe process. Javed was my salesman and he did a terrific job selling me a CR-Z. I thought he was very friendly and I would buy a car there again. However, I asked the finance guy if I could purchase an extended warranty later after I had time to think about it and he said no, that it had to be purchased today. I bought it and later I found out that what he said isn't true, you can buy a Honda Care Extended Warranty up to 3 mos or 6,000 miles after the sale. Even after that date or mileage, you can buy an extended warranty albeit at a different rate and coverage. Otherwise, everything else at the dealership was fine and I would go back. More