Lute Riley Honda

These people are just a bunch liars. They will give you These people are just a bunch liars. They will give you a quote over the phone and then you will never get the price they quoted you. Internet sales These people are just a bunch liars. They will give you a quote over the phone and then you will never get the price they quoted you. Internet sales team is a real joke. Also they load vehicles with bunch of overpriced, ugly looking accessories which they also try to add to the price and which makes it 1500-2500 more than a sticker price. Wheel locks that Honda sells for $65 (when you can find aftermarket for $25) in Lute Riley will cost you $295. Same factor you can apply to everything else they sell. Never will step into this place again!!! More

I went in to lease or buy a car with low monthly payments. The salesperson (J.T.) was impolite and said they can't give any numbers without running my credit check. When I told him that I did not ha payments. The salesperson (J.T.) was impolite and said they can't give any numbers without running my credit check. When I told him that I did not have any preference for color and wanted the cheapest car, he said that his computer would not show what's the cheapest car they have! Then he tried to sell me the cars that were on their lot and not what I wanted. After I told him my max. budget, he kept going in to talk to his sales manager and coming back with slightly better numbers every time but never coming close to what I could afford. All this wasted a lot of time. When I said that I already told him how much I could afford, he got irritaed and said that he had to talk to his general manager to get a special deal for me (as if they did a favor to me by doing their business). I told him that I have their best offer and I'll sleep over it, he got rude and pushy and called his sales manager. Both of them tried to show that they did so much for me and I should just take that deal to honor their effort. Anyways, I am not going back to them EVER again. More

When I went in to purchase a vehicle, I told AK, who I belive is the used car manager, what my budget was and what I wanted. He gave me a few options, but none of them fit what I needed. He kept pushing belive is the used car manager, what my budget was and what I wanted. He gave me a few options, but none of them fit what I needed. He kept pushing me to see cars that were way above my price range, and was extremely rude after I went and looked at cheaper vehicles on the lot, and told him which vehicle I wanted. He told me a price and my payments, but whe I got into the finance office, he had added 2k to the selling price, calling it dealer fees. I blew up on the finance person, Matt Noel, who did correct the situation, kudos to him, and I purchased the car I wanted. I WILL NOT PURCHASE AT LUTE RILEY AGAIN. More

WORST CAR DEALERSHIP EXPERIENCE EVER. With a chekc in hand, I recently drove from Fort Worth to Lute Rley Honda in search of the 2007 CR-V. I had been dealing with Alan Cooper on the phone and upon arriv hand, I recently drove from Fort Worth to Lute Rley Honda in search of the 2007 CR-V. I had been dealing with Alan Cooper on the phone and upon arrival he handed me off to another salesman. I told the salesman exactly what we wanted. They took my car keys for a trade-in appraisal, while we looked at a vehicle. The dealership did not have what we wanted,but they tried to high pressure us into buying what they had in stock. After bring me back an estimate on my vehicle trade-in of $1500 less than any other dealer offer I had received, I told them we would not be able to do business. They came up $500 more. This was a true insult. They abosrbed my time and after almost 2 hours of constant pressure I told them I just wanted my car keys so I could go. Alan Cooper then came over and tried to make me feel guilty for the time they spent on a vehicle that was not what I wanted. I had to tell them several times that I would just like my keys so I could go. He became angry and irritated after I demanded my car keys. He then had the nerve to call me on my drive home wanting to know what he could do to make the deal. I informed him that under NO circumstances would I ever deal with Lute Riley Honda. More

Brought car in to install security system, was promised rental for the day. Rental not given when we dropped it off so we waited for install to be finished. Finance Manager dragged his feet to respond to o rental for the day. Rental not given when we dropped it off so we waited for install to be finished. Finance Manager dragged his feet to respond to our request to cancel the 7yr/100k warranty we bought, had to repeatedly request/concact him. So far though, the service department hasn't done anything wrong to the car yet, especially when we had to replace the tranny(under warranty), it drove like it was brand new after replacement. More