Lute Riley Honda

excelent cusstomer service ,sale person ahmed z and mike sales manager they are very nice and respectfull and care about the customer also he was with us more than 5houres show us cars untill we bught mike sales manager they are very nice and respectfull and care about the customer also he was with us more than 5houres show us cars untill we bught the car ,honda acord thank you ahmed and mike More

I bought my first car at Lute Riley. I wont ever go back. I was looking to trade in my original car and decided to stop by since when purchasing the original car, I was told that when they time came, they wo I was looking to trade in my original car and decided to stop by since when purchasing the original car, I was told that when they time came, they would buy it back and they would give me whatever was owed on if it that was the case. I found a car I liked. Decided to give it a drive. While we were walking up to drive up, another salesperson was showing a family the car. We got in and drove off. After driving around and deciding that this was the car for me, we headed back to the dealership. While sitting down to start the negotiations, the other salesperson walked up (Ken) to our sales person and got on to him right behind me about having the car out too long and that we did that so they wouldnt buy it. First, that is super unprofessional. Second, if they wanted to buy the car so bad, they couldve waited and when we returned made the offer. Neither happened but that just set the tone. After looking at my car, they came back and gave me an offer well below the blue book average. Having explained to them what they had said previously about buying it back, they said they no longer did that. They then also explained that they would not negotiate on the car price because of the new policy which gives them no flexibility. I told them if they would give what I owed on the car, I would buy the other car at sticker price. They wouldnt do it. It made no sense, especially since I was a returning customer. Oh well. They randomly leave voicemails that just say let us know how we can help. Why would I work with you if you arent willing to negotiate and low ball people on prices. Glad I bought my car at Rusty Wallis. They know how to take care of customers and give you much better deals. More

The Lute Riley Staff is very personable, considerate and work extremely hard to present the very best merchandise and service. They went to great effort to answer questions and make this a very good experie work extremely hard to present the very best merchandise and service. They went to great effort to answer questions and make this a very good experience. Thank You! More

Hussein Ali was the sales rep that approached my brother & I when we came to Lute, first he greeted us, & asked us what exactly we are looking for. Once we informed him what we wanted he took us to view the & I when we came to Lute, first he greeted us, & asked us what exactly we are looking for. Once we informed him what we wanted he took us to view the new cars, he was very proffesional & friendly. He gave us all the information we needed & more on the CRV. We had offers from other dealerships, but we came back to Lute Riley because of Hussein's customer service, professionalism, & friendliness,I was very impress & happy with his service . More

This was my first time to ever purchase a car and I was highly nervous. I have been to MANY car dealerships and all were very unwelcoming and intimidating. I HATED car salesmen! That was until I met Hussia highly nervous. I have been to MANY car dealerships and all were very unwelcoming and intimidating. I HATED car salesmen! That was until I met Hussian Ali. He was very knowledgeable of everything I had to ask him. He was also kind and welcoming. Most importantly, he was very respectful and understood my situation. Ali even introduced me to his team members that were involved with my managers, Will Ramos and Clay Munoz, and they were so helpful and nice as well. Since I am young, the managers and Ali made it a point to teach me the importance of car buying and the significances it has on my future. They truly care there. However, I think the greatest thing of all, is that my entire process was done during my lunch break!! I got an amazing deal and meet amazing people. There is no way I will ever go anywhere else, EVER! More

I could not have found a better dealership. The staff was incredible. I dealt primarily with Chris Ballard and Mark Kaidasch. The buying experience was short and sweet. They had the exact car I was looking f incredible. I dealt primarily with Chris Ballard and Mark Kaidasch. The buying experience was short and sweet. They had the exact car I was looking for, gave me a great deal on my trade in, and prepped the car in record time. I drove hme a very happy customer. Follow up has been tremendous also. They followed up when my plates came in and always follow up on a regular basis for service and maintenance reminders. They send service specials via mail and email and service response is great. A top notch dealership with top notch employees. I would recommend them to anyone... and have! More

Enjoyed the transaction of purchasing the van from Lute Riley. Loui was very nice. He was much better than any of the other salesmen we had encountered since looking for a new van. I wish they would hav Riley. Loui was very nice. He was much better than any of the other salesmen we had encountered since looking for a new van. I wish they would have gone down on the price of the van and given us more for our trade-in. It was basically their call and no negotiation. That was the only thing that I was unhappy about. Our van is very nice and still runs very well. Thanks guys for helping us out! Brian Weatherman More

The wait period was the shortish in the history of my car buying experience (40+ yrs). The curtsey of Marcus and the financial officer(sorry can't remember her name)was outstanding. The car was clean and tra buying experience (40+ yrs). The curtsey of Marcus and the financial officer(sorry can't remember her name)was outstanding. The car was clean and trade in keys was in the cup holder. Thanks guys!! More

I was really surprised for the better from the "big dealership" experience .. i thought they will be not as friendly to a low budget person but they treated me just as well as if i was to buy the most dealership" experience .. i thought they will be not as friendly to a low budget person but they treated me just as well as if i was to buy the most expensive car there. I loved the ppl. Thanks. More

These guys were great. I let them know what i was looking for and they found it for me. No presure at all. One of the easiest purchases i have ever made. Would go back in a heart beat looking for and they found it for me. No presure at all. One of the easiest purchases i have ever made. Would go back in a heart beat More