Lute Riley Honda

I bought a used car on 11/1/10 and at the time, the only problem was it was making a noise on the passenger wheel. So they fixed it for free when i bought it and they gave me a used car from the lot while t problem was it was making a noise on the passenger wheel. So they fixed it for free when i bought it and they gave me a used car from the lot while they fix it. So 3 minutes down the road the car just stops on me. I got it jumped by another person and i walked to a gas station to fill a gallon of gas since it was low. But neither of the worked. so i got picked up by one of the employees and i wasn't upset since they were friendly (at the time). Then 3 weeks later, my car overheats and i tried calling in their Easy Care package ( their extended warranty) and was told that i was not filed yet. So when i called the dealership, i was told they would fix that for me and that they will call me back. 3 hours later i get no call so i went to Lute Riley and they managed to to do something then. I get the car back and now a week later my car won't start. I get it towed back at the place they fixed it but then they told me that they're too busy to fix it and to take it somewhere else. So now the tow won't cover since its good once every 7 days. Now i get a bill of $1200 or more to fix my car and the warranty won't cover that amount. So i didn't understand how the mechanic allowed to release my car a week prior and when i tried calling them to complain about that, i couldn't even speak to any of their managers. Of coarse they all tell me that to leave my name and number and 2 hours later nothing. So overall do not buy a used car from this dealership. I can't say anything about their new since i wouldn't know but their customer service is non existant. The dealership (not a honda dealership since my car isn't a honda) that i took the car had more friendly advice to what to do with my problem. so if you want a honda, don't go here go to another honda dealership. More

There are numerous Honda dealers in the Metroplex/DFW area and we just happened to be driving by Lute Riley and decided to stop in since we were in the market for a Honda Civic LX. We were greeted by Cl area and we just happened to be driving by Lute Riley and decided to stop in since we were in the market for a Honda Civic LX. We were greeted by Clint as the entered the lot and he was very friendly and low pressure throughout the sale. He answered our questions openly and honestly and we felt very comfortable and relaxed. Lute Riley was the third dealership we had visited and we had done extensive online research so we felt well informed and were prepared to walk away if they could not meet our needs as we knew one of the other numerous dealerships could. Initially, they were not able to match our desired price for the Civiuc LX or our trade-in, but Aaron (the finance Manager) entered the picture after discussing what we wanted out of a car and suggested a 2010 Accord EX-L he had on the lot. It was not necessarily something we had considered, but it had everything we had ever wanted in a car at a great, GREAT price. We were pre-approved with Honda financing and with Aaron's help, that process was super quick and easy as well, and with 0.9% interest, you can't beat it. Clint nor Aaron gave us any pushy sales pitch for extra options, warranties, etc. and we greatly appreciated that approach! We ended up purchasing gap insurance and an extended warranty and still paid much less than we had expected. I usually dread the car buying/negotiation process but this was easy and comfortable. I would highly recommend either of these gentlemen and Lute Riley! Thanks! More

My girlfriend and myself went to Lute Riley Honda in Richardson to see about purchasing a used car. We met with a salesman and he informed us that before he could speak to us about purchasing a car, I Richardson to see about purchasing a used car. We met with a salesman and he informed us that before he could speak to us about purchasing a car, I had to sign an “agreement” that stated that if the both of us agreed upon a price, I would purchase the car. I told him I really didn’t see the need to sign this “agreement” but he said if I didn’t, he could not show us any cars. I reluctantly signed the “agreement” only because my girlfriend found a car she liked. We then started negotiations on the price. He kept pulling the old routine of going back to the manager when I made counter-offer to their “final price”. I was getting tired of this and finally when it became apparent we would not agree on price, we got up to leave. As we were walking out, I saw the salesman speaking to his manager who I later found out was Troy Woods. As we walked outside, Troy Woods came after us. It was night-time and we had just stepped out of the building and he followed us outside. He walked toward us in a threatening manner and he started talking to me in a very loud voice, angry voice. He said I had signed an agreement to purchase a car and now I was backing out of our “agreement”. I told him that we had not agreed upon a price so I was not bound to buy anything. He stared yelling at me, telling me my word was no good and generally doing his best to harass us and embarrass me in front of my girlfriend, which I think was his main intention. I could not believe someone that represented a company would act in this threatening, harassing manner. As you could imagine, I was very angry. The next day I sent a letter to Lute Riley Honda about what had happened. They responded to my letter basically defending his harassing behavior as being an aggressive sales manager. I would advise anyone looking to purchase a car to avoid this place unless you want to be forced to sign an “agreement” and then verbally harassed and embarrassed if you don’t purchase a car. I have never heard of a car dealership pulling this kind of unethical sales tactic. More

I bought a car there recently and enjoyed the whole process. Javed was my salesman and he did a terrific job selling me a CR-Z. I thought he was very friendly and I would buy a car there again. Howe process. Javed was my salesman and he did a terrific job selling me a CR-Z. I thought he was very friendly and I would buy a car there again. However, I asked the finance guy if I could purchase an extended warranty later after I had time to think about it and he said no, that it had to be purchased today. I bought it and later I found out that what he said isn't true, you can buy a Honda Care Extended Warranty up to 3 mos or 6,000 miles after the sale. Even after that date or mileage, you can buy an extended warranty albeit at a different rate and coverage. Otherwise, everything else at the dealership was fine and I would go back. More

If I could have put a 6 for everything, I would have. From the get go, John Butler worked hard to get me into a vehicle which was everything my wife and I wanted, from type to price. He never got annoyed From the get go, John Butler worked hard to get me into a vehicle which was everything my wife and I wanted, from type to price. He never got annoyed (believe me, we can be annoying) and was patient and really like a friend from my first phone call, to finally helping me get out of a bad deal with Volkswagen and get me into a Honda which has given major relief to my life. I also would like to compliment Shawn Khanchowdhury for the awesome job he did concerning showing me the details of the vehicle and staying there that night even until the lights were off and making sure everything was completed all the way down to the tags being switched from our trade-in to our new Honda. Between John and Shawn, my opinion of people in the car industry has totally been salvaged. After 8 years of sub par treatment with Volkswagen and them always trying to get me in and out and get as much money from me as possible, these two really showed it was more about service and not just making a buck. Between my wife and I from highschool until just this last month have owned 4 VW's so when I say we are loyalists I think it is understood. Because of the service I received, I believe we will be Honda leasers/owners for years to come. Sincerely Chris Walters More

First of all, car was advertised on internet for $16999. I called internet manager, she told me that was the price and reason was since you had car for long time. I come in, talked to Kevin Castro, very hel I called internet manager, she told me that was the price and reason was since you had car for long time. I come in, talked to Kevin Castro, very helpful and nice, but in getting price from his manager, he said he couldn't sell it for that price. He said it was a mistake. There was no retractable ad and since I worked in retail for 40 years, we had to sell an item for the advertised price. Also he said only had car for 2 days and internet manager stated that you had the car for a long time. Manager said he would sell for $17,500 and I agreed, then when I saw contract, it had Dealer fee $299. I did not ask for it and Kevin said it is on every car sold, but I was never explained this before I received the contract. I do not agree with this policy. More

Dealing with Lute Riley Honda has always been a pleasant experience and I have bought the last 3 cars here. Shaun was great, Mark was super and Kristen was a great help with our addition. I consider the d experience and I have bought the last 3 cars here. Shaun was great, Mark was super and Kristen was a great help with our addition. I consider the dealership to be a class act, and the service department is great also. More

Bunch of lying theives, Do not go here, They will rip you off. Sure they will be nice to you in person but when you get there and talk business they are a bunch of bull crap. DO NOT TRUST THEM GO TO BANKSTON off. Sure they will be nice to you in person but when you get there and talk business they are a bunch of bull crap. DO NOT TRUST THEM GO TO BANKSTON HONDA. THEY HAVE BETTER SERVICE. I am very angry with lute riley i will never ever go again. More

Both Hussein and D'lon were great. I was with my son buying his first new car. It wsa a strange feeling as I remebered buyinh my first car with my dad - it was a Honda Civic. I must say, Honda gas made buying his first new car. It wsa a strange feeling as I remebered buyinh my first car with my dad - it was a Honda Civic. I must say, Honda gas made a lot of progress since the 1980 model Civic. It was easy, quick, no gimmicks. I would definitely recommend Lute Riley Honda. More

I decided to get a new CR-V this year and was referred to Lute Riley in Richardson (even though I live in Houston). Not only did Lute Riley Honda have the exact model I wanted, but they even beat all Housto Lute Riley in Richardson (even though I live in Houston). Not only did Lute Riley Honda have the exact model I wanted, but they even beat all Houston dealerships' prices by more than $700. Almost all of my dealings were with Chris Ballard - he was amazing. When I mentioned that I wasn't sure if $700 was enough of a discount to drive to Dallas, Chris offered something I thought was extraordinary - the dealership paid for my flight from Hobby to Love Field and promptly picked me up from the airport. The ENTIRE process including picking me up from the airport to the time I was on the road headed back to Houston was only 1 hour. I would recommend Chris and Lute Riley Honda to ANYONE! More