Lute Riley Honda

Bill is very friendly to us and provide test drive, information about car, and financial options. We did not bring check-book, bank account information etc because we did not plan to buy that day, but information about car, and financial options. We did not bring check-book, bank account information etc because we did not plan to buy that day, but he was going with us to solve it. I recommend him to any customers. More

My experience with Lute Riley Honda, and Hussein Ali in particular, has changed my outlook on shoping for a Honda. With my last vehicle, I had dealt with two different dealerships, and was frustrated by th particular, has changed my outlook on shoping for a Honda. With my last vehicle, I had dealt with two different dealerships, and was frustrated by the experience that I had with their sales staff. But, at Lute Riley Honda, the sales staff was receptive in addressing my needs, and flexible enought to answer my questions/concerns directly, capable of deviating from a predefined script. Lute Riley Honda should be rewarded for the exemplary service, and I have already recommended them to my family and peers. More

This was the first time for me to buy the veihcles in the US. Actually I had no idea how I got the car. However the dealer was very corprative and I've got two brand new great veicles. I was very satisfied w US. Actually I had no idea how I got the car. However the dealer was very corprative and I've got two brand new great veicles. I was very satisfied with them. I really enjoyed meeting with the dealer. Thank you. More

Very satisfied with the honesty conveyed and the quick responses. I have already recommended someone to him. Responsive to all questions. Did not seem like the stereotype car salesman. Sincerly very ap responses. I have already recommended someone to him. Responsive to all questions. Did not seem like the stereotype car salesman. Sincerly very appreciateive. Very knowledgeable I am hard to please! More

All me needs were met and exceeded by David, in a manner that was neither intimidating nor frustrating for me, as the buyer point of view. I am and have been a lifetime Lessee of automobiles and have never that was neither intimidating nor frustrating for me, as the buyer point of view. I am and have been a lifetime Lessee of automobiles and have never been treated with such respect, integrity, and just general kindness as was by everyone in your dealership. I've already fallen with my car and fully expect to be doing more business with Lute Riley in the future! More

We had an appointment for warranty repair of power door lock. The sales rep told us we did not have an appoinmnet. Later the service mgr. decided we did. The rep was rude because the lock would not make lock. The sales rep told us we did not have an appoinmnet. Later the service mgr. decided we did. The rep was rude because the lock would not make the noise right away. The door lock was fixed but the rear passenger window was disconnected. Our experience was so bad that I would not recommend this dealer for service. More

We got a very good car at a very good price from a very good salesperson at a very good dealership. Lori was a salesperson who was very calm till the end of the day, because we met her at 10AM and came bac good salesperson at a very good dealership. Lori was a salesperson who was very calm till the end of the day, because we met her at 10AM and came back to pick up our car at 6PM. David gave me good price and was waiting for us to arrive the next day. He also greeted us in the morning. My sister bought the car on Monday 31st May from the same two people and I bought the car on Tuesday 1st June from the same two people, because my sister referred. Both of us are completely satisfied with Lori and David. More

We had pleasant experience with Lute Riley Honda. I would recommend to anyone who wants to buy a car. They are great. Customer service is great and the sales people were all helpful. We shopped around before recommend to anyone who wants to buy a car. They are great. Customer service is great and the sales people were all helpful. We shopped around before going to Lute Riley; there were no any other place that could match their price. I would urge anybody to go there before going any where else, we were very please with what we bought. More

Here are my experiences: Part I Dropped in to look at Here are my experiences: Part I Dropped in to look at a Honda Civic on my lunch hour. I was clear with Sherry that my time was limited, that I was Here are my experiences: Part I Dropped in to look at a Honda Civic on my lunch hour. I was clear with Sherry that my time was limited, that I wasn't ready to buy, and that . 1) Let's get some (tons of) personal information. Um, let's not. 2) I'll need your license and insurance. I think not. 3) Here's the base model and the cost is only, well... as much as the fully loaded EX-L I bought from another dealer a week later, including 7 year warranty and TT&L. 4) Does the car have x, y, or z? I'm not sure, let's go inside... I'm running out of time. Do you actually have the model I'm looking for? Maybe, but it might be on another lot. So you don't have it here? I don't know. Well other dealers do. Yes, but we're "landlocked" you see. Um, ok. Hang on, let me check (burns up 10 minutes). 5) Ok, (sorting through printouts) I will set you up an appointment for Saturday and we should have the car you're looking for. No thanks. Part II Dismayed by the old huckster routine, I decided to use a service (for free). Five dealers were in my search, including Lute Riley. 1) Email Hey, we're the best. Let's set up an appointment for you to come in. Um, that's not the way it works. Give me a quote like the other 4 dealers. 2) Phone 1 - Hey, I hear you're looking for a car. Are you going to come in? No, give me a quote like the others. I'm going to test drive the low quote now. How much? Not the way it works. Give me yours. Um, I need some time. Well, make up your mind. I'm buying today. Give me 15 minutes. 3) Two hours later as I'm test driving, Richard calls with a late quote which is $800 more than the second highest. Ok, thanks Richard. Part III I purchased from the other dealer and sent a polite email to Richard. The next day 1) Email 2 - Hey, I'm John Summey. Want to set up an appointment to come in and see cars? summary If you got this far in the review, I feel sorry for you. But at least I saved you the time waiting for Sherry to look for another key or Richard to figure out what to quote you. More

My daughter took her car in for an appointment at 11:00 on Saturday March 27 for an oil change and to check why her auxiliary cord wasn't working. Mr. Cheek said he'd call her to let her know what they fou on Saturday March 27 for an oil change and to check why her auxiliary cord wasn't working. Mr. Cheek said he'd call her to let her know what they found. He didn't call, so my daughter called him. He said he was checking to see if the cord was covered under the extended warranty and call back in 30 minutes. He didn't. Katy called back and by now it's about 4:00. Mr. Cheek said, that the car was ready and that they'd have to work on the cord later. We went to pick up the car and in looking through the paper work, Mr. Cheek said, "Oh, you need an new air filter and one of the fluids needs changing. I should have called you to tell you that. Oh, well, you can have that done next time." To say the least we were very disappointed with the service and will NOT be returning to Lute Riley. We will be taking her car to Rusty Wallis where I have always had excellent service. More