Lute Riley Honda

Great Sales Consultant! Russell was great to work with. He didn't try to sell us on each car we looked at, which was refreshing. He helped us find was best for us. He did Russell was great to work with. He didn't try to sell us on each car we looked at, which was refreshing. He helped us find was best for us. He did all that he could to make sure we were satisfied. If you're looking for a car, contact Russell. More

rude, obnoxious sales manager Looked at a white HR-V with a 6-speed manual trans. They had put over $1500 worth of extra garbage ( wheel locks, window tint, pinstripe, etc) on thi Looked at a white HR-V with a 6-speed manual trans. They had put over $1500 worth of extra garbage ( wheel locks, window tint, pinstripe, etc) on this vehicle. I asked the sales manager when they were expecting their next delivery, so that I could buy one straight off the delivery truck, without $200 worth of add ons sold with it for $1500. When I called for official written prices, the moron sent me quotes for two different vehicles with auto trans. The sales manager replied, "even if you wait for delivery, we will add those (extras)and make you pay for them". I would not buy a tricycle from this dealer. wound up buying from David Mcdavid of Irving without all the extra garbage. More

Overpriced, rude staff! I was here for maybe three times in within a month, buying parts for my hondas. I remember when the first time they made buy 3 quarters or differentia I was here for maybe three times in within a month, buying parts for my hondas. I remember when the first time they made buy 3 quarters or differential fluid when it only takes 1.1 for my wife's suv. But since yesterday I am advising to people to make their own research when buying parts from them. I had the disgusting experience dealing with Roy Arcilla. I asked him for a part number that they did not have in stock and he refused to gave me any information. So I decided to preorder it from them and paid $325.00 for a 02 sensor. I went to my car and decided to check and compare the price paid a minute ago calling a local autopart place but to know also if they had it in stock, and yes, they had it in stock and for less than a quarter of the price!! $33.00 same brand (Denso), same specs and a year of warranty no questions!. I felt like a dumb, for paying in advance an overpriced item offered in 24 hours but also for accepting the rude and prepotent attitude of this salesman!. I went 5 minutes later to cancel my prepaid order and this guy Roy said "We can't cancel. Come back tomorrow if you want your money". Since a couple of years I am understanding people that just hate their job so I decided to not argue with this person so I emailed the parts manager explaining the reason of my cancelation and he replied: "Thanks for contacting us. I apologize for my staff upsetting you. When you had our cashier run your card, and then signed the credit card slip, that was the Authorization for the transaction. It was completed at that time. There is not a way to de-authorize a transaction, but we will refund your credit card. We will need the number and the expiration date to do so. We do not keep the entire number in our system, for security reasons. "I would like to clarify something in relation to this situation. I have instructed my people to not give out part numbers. It is a rule they must follow. I understand that this is sometimes upsetting to people. After talking to Roy, it seems like you originally wanted just the part number. I have used this situation as a learning experience for my staff". We will handle these types of things differently in the future. So again, I'm sorry that we did not live up to your expectations. We are making changes to improve and to keep this from happening to someone else. If you want to call me with your credit card number, I can handle the refund myself. If you want to come by, we can handle it that way also. Whatever is easier for you. Steven Krempp 972.437.1141" Now I write: I don't care for paying overpriced items, I paid for them in the past and I will pay for them in the future. I am just advising everybody to make your homework, 33 bucks vs 325? Plus Roy's attitude warning me with a 20% restoking fee for a part that was out of stock, also 20 days for return, only if the part is unused and only if original receipt is presented? I understand that this is a businesses and I don't want nothing for free but at least train your people to cover this scam against your costumers in a better way. All the good reviews here are from people buying cars, (because the brand is good) but good luck in the moment when you are out of warranty and you need to deal with Steven and Roy from parts department of Lute Riley at North Central expressway... None of the Charlie Company vehicles will be here again. More

Another Great Buying Experience!! This is the fourth car we have purchased from Lute Riley Honda in the last three years. Our sales person that we dealt with before had to be out and This is the fourth car we have purchased from Lute Riley Honda in the last three years. Our sales person that we dealt with before had to be out and instead of asking us to wait for another day he recommended Lori Zorn. She was waiting for us and made this experience so much fun. We had been rear ended the night before and that car was totaled. She listened to what we wanted and found several in the inventory. We drove off with our Honda Accord that afternoon. While finishing up the details of the sale, she was out making sure the car was spotless. We will never shop anywhere else! Sarah Whittington More

2003 honda civic Lute Riley Honda called me Ana rai to come and see a 2003 hand a civic i though there is no way i would even consider a 2003 but she so sincere so whe Lute Riley Honda called me Ana rai to come and see a 2003 hand a civic i though there is no way i would even consider a 2003 but she so sincere so when i got to honda i met with Joe.he took me to go and see the civic i though it iook brand new the motor you could eat off a lot of miles but absolutely no ware are eney sign of the car being old.i work on cars all my I no what to look for i can make the motor and car look brand new but this is different it's almost new.i bought the car I can not believe it drives like Cadillac is supposed to not a honda.i so happy I bough a 2003 it's like the came in to the future and now it's 2014.i like the body style better.!!!!!!!! More

Bought a new Accord for my mom Went back to Lite Riley December 2014. I had purchased a Pilot for my wife in 2010 and had a good experience then. My mom asked me to go help buy the Went back to Lite Riley December 2014. I had purchased a Pilot for my wife in 2010 and had a good experience then. My mom asked me to go help buy the new Accord on her behalf because the dealership is far from her house, she's older, and car buying is a long process. Originally, I thought we were going deal with the internet sales lady, but ended up with a regular sales guy. Mulu was friendly and not difficult to negotiate with on the trade-in value. Lute Riley doesn't haggle on the sales price, so if it's not what you expect or are willing to pay, go somewhere else. The process took longer than I expected but that didn't surprise me. Once the deal had been made, they drove the car to my mom's house and let her finalize the paperwork. My mom was happy about that and she loves her new 2015 Accord EX-L More

Honda CRV EX-l 2015 Best deal and Great experience I purchased my CRV EX-L 2015 on 31th DEC 2014 from here , and I am very satisfied with the deal and their friendly behavior . Naveen Kumar I purchased my CRV EX-L 2015 on 31th DEC 2014 from here , and I am very satisfied with the deal and their friendly behavior . Naveen Kumar More

Best Customer Service Just bought my new Honda CR-V!! I was so excited to go in and find a new car, and couldn't have done it without our long time friend Shawn Khan, Senio Just bought my new Honda CR-V!! I was so excited to go in and find a new car, and couldn't have done it without our long time friend Shawn Khan, Senior Salesman at Lute Riley Honda. He is always the first person my family calls when thinking of buying a new car, and that says something because this is the FIFTH car we've bought with him!! We never knew him before coming to this dealership but now he knows our whole family by all of our names and treats us with the absolute best service when we go there. Always has looked out for us over his own benefit. He makes buying cars even more fun! More

Great experience I purchased a 2011 Civic from Lute Riley Honda. Had a small issue with the battery about two weeks after and they still treated me like a new custome I purchased a 2011 Civic from Lute Riley Honda. Had a small issue with the battery about two weeks after and they still treated me like a new customer and handled the problem. Thanks for the great experience and I will be back in the future! More

Dishonest/Disreputable service department My Accord's engine overheated and I decided to have it totally rebuilt. I took it to Lute Riley and paid them several thousand dollars for the repair My Accord's engine overheated and I decided to have it totally rebuilt. I took it to Lute Riley and paid them several thousand dollars for the repair, but after several years it has become increasingly obvious that either they didn't do the work and said they did (and this is what my other Honda mechanic tells me is the case) or else they did the rebuild poorly. Ever since the rebuild, I've gotten poor gas mileage, low power, stumbling/misfiring, and one of the plugs fouls repeatedly. The first time I took it back, the dealer told me I needed an (expensive) carburetor rebuild... which sounds bogus, because that wouldn't affect just one cylinder. But I let them do the work,and the car ran (again) sort of okay for about a year, and then I started getting the misfiring/stumbling again. One of the times I took it back, the mechanic even put on the service report that "this problem will recur." I took the car back and the dealer had it for MANY months and when I finally went back to pick it up, Lute Riley said they had fixed it, but (again) they basically just put a bandaid on it (and they even took out my battery, which had a warranty, and replaced it with a toy (motorcycle?-) sized battery with no warranty. I just want my car fixed, properly, the way I PAID THEM TO DO. I called them about this several months ago and discussed things with the dealer at length, and they promised to get back to me. Still nothing. I paid them to fix my car, properly. I want it fixed right, like I paid them to do. I don't think I'm being at all unreasonable about that. The dealer doesn't want to fix my car, and make it right. The service department at Lute Riley is disreputable, dishonest, and not at all trustworthy. BEWARE!!! Don't let them cheat or rip you off the way they did me...! More