Lute Riley Honda
Richardson, TX
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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2003 honda civic Lute Riley Honda called me Ana rai to come and see a 2003 hand a civic i though there is no way i would even consider a 2003 but she so sincere so whe Lute Riley Honda called me Ana rai to come and see a 2003 hand a civic i though there is no way i would even consider a 2003 but she so sincere so when i got to honda i met with Joe.he took me to go and see the civic i though it iook brand new the motor you could eat off a lot of miles but absolutely no ware are eney sign of the car being old.i work on cars all my I no what to look for i can make the motor and car look brand new but this is different it's almost new.i bought the car I can not believe it drives like Cadillac is supposed to not a honda.i so happy I bough a 2003 it's like the came in to the future and now it's 2014.i like the body style better.!!!!!!!! More
Bought a new Accord for my mom Went back to Lite Riley December 2014. I had purchased a Pilot for my wife in 2010 and had a good experience then. My mom asked me to go help buy the Went back to Lite Riley December 2014. I had purchased a Pilot for my wife in 2010 and had a good experience then. My mom asked me to go help buy the new Accord on her behalf because the dealership is far from her house, she's older, and car buying is a long process. Originally, I thought we were going deal with the internet sales lady, but ended up with a regular sales guy. Mulu was friendly and not difficult to negotiate with on the trade-in value. Lute Riley doesn't haggle on the sales price, so if it's not what you expect or are willing to pay, go somewhere else. The process took longer than I expected but that didn't surprise me. Once the deal had been made, they drove the car to my mom's house and let her finalize the paperwork. My mom was happy about that and she loves her new 2015 Accord EX-L More
Honda CRV EX-l 2015 Best deal and Great experience I purchased my CRV EX-L 2015 on 31th DEC 2014 from here , and I am very satisfied with the deal and their friendly behavior . Naveen Kumar I purchased my CRV EX-L 2015 on 31th DEC 2014 from here , and I am very satisfied with the deal and their friendly behavior . Naveen Kumar More
Best Customer Service Just bought my new Honda CR-V!! I was so excited to go in and find a new car, and couldn't have done it without our long time friend Shawn Khan, Senio Just bought my new Honda CR-V!! I was so excited to go in and find a new car, and couldn't have done it without our long time friend Shawn Khan, Senior Salesman at Lute Riley Honda. He is always the first person my family calls when thinking of buying a new car, and that says something because this is the FIFTH car we've bought with him!! We never knew him before coming to this dealership but now he knows our whole family by all of our names and treats us with the absolute best service when we go there. Always has looked out for us over his own benefit. He makes buying cars even more fun! More
Great experience I purchased a 2011 Civic from Lute Riley Honda. Had a small issue with the battery about two weeks after and they still treated me like a new custome I purchased a 2011 Civic from Lute Riley Honda. Had a small issue with the battery about two weeks after and they still treated me like a new customer and handled the problem. Thanks for the great experience and I will be back in the future! More
Dishonest/Disreputable service department My Accord's engine overheated and I decided to have it totally rebuilt. I took it to Lute Riley and paid them several thousand dollars for the repair My Accord's engine overheated and I decided to have it totally rebuilt. I took it to Lute Riley and paid them several thousand dollars for the repair, but after several years it has become increasingly obvious that either they didn't do the work and said they did (and this is what my other Honda mechanic tells me is the case) or else they did the rebuild poorly. Ever since the rebuild, I've gotten poor gas mileage, low power, stumbling/misfiring, and one of the plugs fouls repeatedly. The first time I took it back, the dealer told me I needed an (expensive) carburetor rebuild... which sounds bogus, because that wouldn't affect just one cylinder. But I let them do the work,and the car ran (again) sort of okay for about a year, and then I started getting the misfiring/stumbling again. One of the times I took it back, the mechanic even put on the service report that "this problem will recur." I took the car back and the dealer had it for MANY months and when I finally went back to pick it up, Lute Riley said they had fixed it, but (again) they basically just put a bandaid on it (and they even took out my battery, which had a warranty, and replaced it with a toy (motorcycle?-) sized battery with no warranty. I just want my car fixed, properly, the way I PAID THEM TO DO. I called them about this several months ago and discussed things with the dealer at length, and they promised to get back to me. Still nothing. I paid them to fix my car, properly. I want it fixed right, like I paid them to do. I don't think I'm being at all unreasonable about that. The dealer doesn't want to fix my car, and make it right. The service department at Lute Riley is disreputable, dishonest, and not at all trustworthy. BEWARE!!! Don't let them cheat or rip you off the way they did me...! More
great experience Jerrell Boyd took me through entire process with ease and was most helpful. Terrific experience and painless! Highly recommend Jerrell and dealership. Jerrell Boyd took me through entire process with ease and was most helpful. Terrific experience and painless! Highly recommend Jerrell and dealership... love new Honda! More
Excellent experience I went into the dealership assuming I would be ripped off. Lets face it, used car sales men don't have the most stellar reputation. My experience has I went into the dealership assuming I would be ripped off. Lets face it, used car sales men don't have the most stellar reputation. My experience has forever changed my impression of the car buying process. I was greated by the sales man Devrim Ersoy. Not only was he incredibly friendly and respectful, but I never once felt pressured. I told him what I was looking for and he gave me two different options based on what I told him. He actually listened to what I wanted and took the time to match me with the perfect product. He didn't push me into the car of the month. He never made me feel rushed, he offered me drinks/snacks, and made the entire process so easy. He explained the process and set proper expectations during the entire purchase. I was treated so respectfully and felt bad for assuming the worst going into the dealership. The entire purchase process was wonderful! Once I had signed paperwork, Devrim took his time explaining all of the features and making sure I was comfortable in my new car. Im so impressed!! More
On October 9, 2013, I bought my car in for Service at Luke Riley Honda, Richardson location. I was told over the phone by the service advisor that the problem was my serpentine belt and front left axle, Luke Riley Honda, Richardson location. I was told over the phone by the service advisor that the problem was my serpentine belt and front left axle, which needed replacing and the rattling noise I heard would stop. After I paid the bill and drove halfway home, I began to hear the same noise I heard before I brought the car in for service. I turned around drove back to the dealership and told the service advisor working at the time that the problem wasn’t fixed correctly. I had no choice but to leave my car there again overnight. I wasn’t offered a loaner since the rental place had closed for the night per the servicer, he offered to check if any shuttles were available to take me home and it was. The next day I received a called back from Vincent stating, it was now the under carriage that was damage and they could take it to another shop to get it fixed. At this point I was very upset and untrusting at the fact, I had just paid $590.95 believing my car was repaired and to find out that the Honda Certified Service Advisor had no clue as to what was wrong with my car. If I did what he suggested this would leave me without a car in which I need to get to work. He offered to speak with his boss to see if he could refund me some of the money since I paid $590.95 for nothing that I came in for. I waited a few days and no called. So I called Vincent early Thursday morning for an update and he said he was with a customer and would call me back. I can understand people get busy from time to time but after a few days went by and still haven’t received that call back Vincent promised when he finished with that customer, I became irritated. The next morning I called at 10:45 asking for the Service Manger, the receptionist forward the call to the Service Director and I left a voicemail message. I thought surely I would get a call back from the Service Director offering me a resolution to my problem, all to find out that’s the way the service department at Luke Riley Honda operates. It upsets me to know I don’t feel comfortable having my car repaired here after service people misled me with what’s really going on with my car. I have yet to receive a return call from the Service Director and it’s been almost a week. I’m very frustrated with the lack of concern this dealership has for their customers. I just hope they will do what you can to rectify this situation and reach the level of customer servicer Honda states in their Mission Statement. More
Since 2003, have purchased or leased 3 cars and Marc has helped us with every experience. Marc has been around forever and just a pleasure to work with. But, as with any new car experience, service become helped us with every experience. Marc has been around forever and just a pleasure to work with. But, as with any new car experience, service becomes the best testament of a dealership's car and concern for the customer and Lute Riley shines. Their service technicians are very knowledgeable and provide great service whenever we visit. Would highly recommend to anyone looking for a Honda. More