Lute Riley Honda

Great Dealership!!! I have purchased 3 vehicles from the dealership and I'm pleased with all 3. The service was awesome he answered all my questions. I didn't feel the p I have purchased 3 vehicles from the dealership and I'm pleased with all 3. The service was awesome he answered all my questions. I didn't feel the pressure of buying a car. I truly felt like a valued customer. Ask for Marcus he's great at what he does. Completely Satisfied Customer :) More

Good Experience We purchased a brand new 2015 Honda Accord Coupe from Lute Riley. The employees were kind and helpful. The overall experience was wonderful and we got We purchased a brand new 2015 Honda Accord Coupe from Lute Riley. The employees were kind and helpful. The overall experience was wonderful and we got a good deal on the vehicle, More

Good things happen at Lute Ruley! Just purchased a Honda Civic si for my son. Started out just looking, but found the dealership and salesman, Doug White to be so easy to work with we Just purchased a Honda Civic si for my son. Started out just looking, but found the dealership and salesman, Doug White to be so easy to work with we immediately knew looking would turn to purpchasing! We received a great car at a great price. I highly recommend giving Doug a call! He was sincere, professional and a great guy! We could not be happier with our purchase or experience! BC Plano More

An unexpected pleasure Thank you, Lute Riley Honda (AND especially, Marycar Randall) for an unexpected pleasure in securing our new vehicle. Although we did not neccessaril Thank you, Lute Riley Honda (AND especially, Marycar Randall) for an unexpected pleasure in securing our new vehicle. Although we did not neccessarily plan on trading last week, the numbers (vehicle cost, trade in value, etc.) were exactly what we had planned & figured within our budget. Honda's "true price" policy does make it easy, and unlike other types of dealerships (GM, Jeep), there was no haggling or disputes. Marycar was an exceptional sales representative; no pressure to buy, answered ALL our questions, and displayed the utmost of courtesy & professionalism. I last bought a Honda (from Lute Riley) in 1992, and am sincerely grateful/pleased I decided to return once we had decided to go back to a Honda. More

great experience My husband and I had a very good experience at Lute Riley Honda. Our salesman Doug White worked with us to find the best price for our new Accord. Bec My husband and I had a very good experience at Lute Riley Honda. Our salesman Doug White worked with us to find the best price for our new Accord. Because we were repeat customers we felt we were given a great deal. Doug was a pleasure to have as a salesman. We also had a great experience with Mark Dupree and Shaun Khan who helped with financing. If you want a no pressure salesman who works with you ask for Doug White. More

Great Deal! Amazing Staff!! The minute I got there I could see that Doug wanted to help me get the best deal for me and interested in what I needed and not just selling a car. He The minute I got there I could see that Doug wanted to help me get the best deal for me and interested in what I needed and not just selling a car. He was very pleasant and thorough. I went in there wanting to buy a Fit and ended up with a Civic with the best deal ever thanks to Doug, Harrison the Sales Manager and Grady, the Finance Manager. Harrison and Grady were great in making sure also that I got the best deal fit for me. What I really noticed was how they all worked as a team to help me. I appreciated that so much! More

Great Sales Consultant! Russell was great to work with. He didn't try to sell us on each car we looked at, which was refreshing. He helped us find was best for us. He did Russell was great to work with. He didn't try to sell us on each car we looked at, which was refreshing. He helped us find was best for us. He did all that he could to make sure we were satisfied. If you're looking for a car, contact Russell. More

rude, obnoxious sales manager Looked at a white HR-V with a 6-speed manual trans. They had put over $1500 worth of extra garbage ( wheel locks, window tint, pinstripe, etc) on thi Looked at a white HR-V with a 6-speed manual trans. They had put over $1500 worth of extra garbage ( wheel locks, window tint, pinstripe, etc) on this vehicle. I asked the sales manager when they were expecting their next delivery, so that I could buy one straight off the delivery truck, without $200 worth of add ons sold with it for $1500. When I called for official written prices, the moron sent me quotes for two different vehicles with auto trans. The sales manager replied, "even if you wait for delivery, we will add those (extras)and make you pay for them". I would not buy a tricycle from this dealer. wound up buying from David Mcdavid of Irving without all the extra garbage. More

Overpriced, rude staff! I was here for maybe three times in within a month, buying parts for my hondas. I remember when the first time they made buy 3 quarters or differentia I was here for maybe three times in within a month, buying parts for my hondas. I remember when the first time they made buy 3 quarters or differential fluid when it only takes 1.1 for my wife's suv. But since yesterday I am advising to people to make their own research when buying parts from them. I had the disgusting experience dealing with Roy Arcilla. I asked him for a part number that they did not have in stock and he refused to gave me any information. So I decided to preorder it from them and paid $325.00 for a 02 sensor. I went to my car and decided to check and compare the price paid a minute ago calling a local autopart place but to know also if they had it in stock, and yes, they had it in stock and for less than a quarter of the price!! $33.00 same brand (Denso), same specs and a year of warranty no questions!. I felt like a dumb, for paying in advance an overpriced item offered in 24 hours but also for accepting the rude and prepotent attitude of this salesman!. I went 5 minutes later to cancel my prepaid order and this guy Roy said "We can't cancel. Come back tomorrow if you want your money". Since a couple of years I am understanding people that just hate their job so I decided to not argue with this person so I emailed the parts manager explaining the reason of my cancelation and he replied: "Thanks for contacting us. I apologize for my staff upsetting you. When you had our cashier run your card, and then signed the credit card slip, that was the Authorization for the transaction. It was completed at that time. There is not a way to de-authorize a transaction, but we will refund your credit card. We will need the number and the expiration date to do so. We do not keep the entire number in our system, for security reasons. "I would like to clarify something in relation to this situation. I have instructed my people to not give out part numbers. It is a rule they must follow. I understand that this is sometimes upsetting to people. After talking to Roy, it seems like you originally wanted just the part number. I have used this situation as a learning experience for my staff". We will handle these types of things differently in the future. So again, I'm sorry that we did not live up to your expectations. We are making changes to improve and to keep this from happening to someone else. If you want to call me with your credit card number, I can handle the refund myself. If you want to come by, we can handle it that way also. Whatever is easier for you. Steven Krempp 972.437.1141" Now I write: I don't care for paying overpriced items, I paid for them in the past and I will pay for them in the future. I am just advising everybody to make your homework, 33 bucks vs 325? Plus Roy's attitude warning me with a 20% restoking fee for a part that was out of stock, also 20 days for return, only if the part is unused and only if original receipt is presented? I understand that this is a businesses and I don't want nothing for free but at least train your people to cover this scam against your costumers in a better way. All the good reviews here are from people buying cars, (because the brand is good) but good luck in the moment when you are out of warranty and you need to deal with Steven and Roy from parts department of Lute Riley at North Central expressway... None of the Charlie Company vehicles will be here again. More

Another Great Buying Experience!! This is the fourth car we have purchased from Lute Riley Honda in the last three years. Our sales person that we dealt with before had to be out and This is the fourth car we have purchased from Lute Riley Honda in the last three years. Our sales person that we dealt with before had to be out and instead of asking us to wait for another day he recommended Lori Zorn. She was waiting for us and made this experience so much fun. We had been rear ended the night before and that car was totaled. She listened to what we wanted and found several in the inventory. We drove off with our Honda Accord that afternoon. While finishing up the details of the sale, she was out making sure the car was spotless. We will never shop anywhere else! Sarah Whittington More