Lute Riley Honda

Wonderful I went in after being sick for two days, choose a car, was told to return after lunch, I did. and drove off in a 2011 Honda Accord. I Love her, and a I went in after being sick for two days, choose a car, was told to return after lunch, I did. and drove off in a 2011 Honda Accord. I Love her, and appreciated the fact that they (Lute Riley) understood I was not feeling well and all the paperwork was ready for my signature upon my return. I was extremely please with my purchase, and will be bringing my youngest to get his car from there. As my oldest got his car there first. If you are looking for a friendly environment with no pressure. See Mr. Marcus Waites. More

Bad mechanics....beware I took my 2002 Honda to the service department and asked them to fix the air conditioner and inspect the car. $3900 later my son and I arrive to pick I took my 2002 Honda to the service department and asked them to fix the air conditioner and inspect the car. $3900 later my son and I arrive to pick it up. The inspection had been done but the windshield wipers were the same old shredded ones from before, the A/C and the door locks did not work, there was still no brake light and the front dash glass was broken. They gave us a legal inspection sticker with the car in this shape. The manager said he would 'make it right'. Well, my son picks up the car, the oil is over filled so we have to wait for them to drain some out. So much for going over it 'with a fine tooth comb'. When my son drives it, the steering goes out. It seems this high dollar Rack and Pinion that I had to have before the car could be inspected was bad. Funny we never noticed a problem with the steering before we went to Honda. I sent a copy of my email to Jason Greathouse, the Manager of the Service Department to Anthony Mena, listed as General Manager (I'm guessing of sales), and Dan Weiss the General Manager of Honda, guess they are not concerned about future sales because I did not receive so much as a return email. I wonder how the Department of Transportation feels about Honda placing inspection stickers on unsafe cars? Hopefully, they care more than the General Managers do. More

Buy From Justin, especially if you're a female buyer As a woman, shopping for a car can be a sexist nightmare. Seriously, men in this business talk to our husbands like they still run the check books in As a woman, shopping for a car can be a sexist nightmare. Seriously, men in this business talk to our husbands like they still run the check books in 2016. News flash guys, women are actually pitching in on financial decisions these days!! I went to six different dealerships. A preowned lease place, a chevy dealer and FOUR Honda dealers. Justin at Lute Riley was the first Honda dealership salesman, then one in Garland, one in Houston (hey I wanted a good deal) and one in Frisco. When we walked into Honda Justin asked who was looking at a new car. Both my husband and I said I was and he walked me through the different versions of the Pilot I was looking at. He didn't emphasize makeup lit mirrors or cup holders because I'm a woman and that's all we could possibly be interested in. (Can you see me rolling my eyes right now and hear my sarcasm?) He actually asked me what I was looking for, what features were important to me and told me which trim leave fit my needs. I left, thinking I could find a better deal. We texted back and forth and I got a little better deal, but was still sure I could find a better one. (My Dad was a car salesman for 30+ years, I don't play) So I shopped around. Feel free to look at my next review of David McDavid Honda in Frisco to learn how that went. Anyways, come Monday I'd had my fill of the car sales industry and their typical treatment of women and text Justin to see if my car was still available. It was! Went back in at around 530 pm, Justin stayed late to work with me from start to finish of the process and dealt with me like a person with a brain, not like some dumb woman who needs her husbands input or permission to buy a car. He was by far the most respectful man I've ever dealt with in car buying. He gave me a good deal and was upfront with me. He spoke to the person buying the actual car and took the time to find out what I wanted out of my car instead of assuming as a woman I want lit makeup mirrors and extra cup holders. I highly recommend going to see him for your car buying needs. I should add, I had to bring my car back in to be looked at for a scratch in one of the windows and even then, he had already sold me the car, Justin took care of me. He didn't like that I had to be inconvenienced by bringing it back in so he cleaned my car inside and out and filled my gas tank up. The fact that the customer service continued on after the sale speaks VOLUMES!! More

Great customer experience I was looking for a used car, and thanks to Amin everything was easy. He adviced me very well, help me to check the car, and manage all the administra I was looking for a used car, and thanks to Amin everything was easy. He adviced me very well, help me to check the car, and manage all the administrative stuff. The car is good, and the price/quality ratio excellent. I highly recommend Amin and Lute Riley Honda. More

2014 Accord purchase; great service ever since Amin guided us through our purchase; did a great job, patiently guiding us through all vehicle features; we've had excellent service at Lute Riley Hon Amin guided us through our purchase; did a great job, patiently guiding us through all vehicle features; we've had excellent service at Lute Riley Honda ever since. Truth is, we haven't needed anything except maintenance service since our purchase over two years ago; may be the best car I've even driven. More

bought car Hector was very professional and we love the Pilot. Drew and Hector worked really hard to make sure I was getting the best deal and wasn't wasting tim Hector was very professional and we love the Pilot. Drew and Hector worked really hard to make sure I was getting the best deal and wasn't wasting time. More

Wonderful experience purchasing my car I had a great time purchasing my car from Lute Riley Honda. I had finally found the car online and Mulu had it brought all the way here from another c I had a great time purchasing my car from Lute Riley Honda. I had finally found the car online and Mulu had it brought all the way here from another city. He made sure I understood everything as we moved forward in the process of buying it. Usually dealing with dealerships is stressful, but I walked out happy knowing I got the best deal on my car. I know go there anytime my car needs routine service and would recommend them for anyone looking to buy a car. More

Honda customer service I purchased a 2016 CR-V from Lute Riley on April 6, 2016. It was as stress-free as was my purchase of another Honda in 2014. I can't compliment my s I purchased a 2016 CR-V from Lute Riley on April 6, 2016. It was as stress-free as was my purchase of another Honda in 2014. I can't compliment my sales professional, Thanh Do, enough. Thanh was my sales consultant in 2014 also. Thanh is fully committed to the customer and follows through right up until the financing is complete. I would send friends and family to Thanh without hesitation.. This is the second time I had the privilege of sitting down with Ludwick (Louie) Everhart for the financing portion of this sale. In all my years, I've never had more relaxed, professional and seamless transactions than I experienced with my 2014 and 2016 vehicles. My thanks goes out also to Harrison Do, the sales manager, who made me feel welcomed and went out of his way to approve without hesitation all facets of the sale. ------------------------ I brought my CR-V in for a software update on 10/11/16 and had the privilege of working with service advisor, Tim Dick. Can't say enough nice things about his customer service and his professional demeanor. Thanks again Dick! More

Great experience John was great to work with. He helped me to get the right car at a great deal. I explained what I was looking for and he knew right away what I need John was great to work with. He helped me to get the right car at a great deal. I explained what I was looking for and he knew right away what I needed. More

2016 Honda Pilot Rocks and so does LRH Lute Riley Honda was extremely courteous and willing to make the sale to my complete satisfaction. Jacky Huang is a great salesperson who is exception Lute Riley Honda was extremely courteous and willing to make the sale to my complete satisfaction. Jacky Huang is a great salesperson who is exceptional in making your car buying experience a great one. The whole team made my car buying experience a memorable one and were icing on the cake for my 2016 Pilot. Highly recommended! Jacky Rocks!!! More