Lute Riley Honda

Great experience at Lute Riley Honda. Richard Mattes was a perfect match for our buying style. Never any pressure. Always friendly. Richard gave us lots of information on the 2019 Honda Richard Mattes was a perfect match for our buying style. Never any pressure. Always friendly. Richard gave us lots of information on the 2019 Honda Insight which helped us make our decision to buy from Lute Riley Honda! More

Customer Service My overall experience when purchasing a new car at Lute Riley was so delightful! This super experience was a 360 in comparison to John Eagle Honda! M My overall experience when purchasing a new car at Lute Riley was so delightful! This super experience was a 360 in comparison to John Eagle Honda! My previous 2 Honda’s were from John Eagle, and the 2nd purchase experience at Eagle was awful. You would think that Eagle, being so close to the Sewell expectations, would up their game. Lute Riley was exceptional with honest, respectful employees. I’ll be switching to Lute Riley! 😊 More

Detailing At the time I brought my car for detailing I told the guy who was serving me that I was doing it because I Uae’s a wind sheild solution that was appar At the time I brought my car for detailing I told the guy who was serving me that I was doing it because I Uae’s a wind sheild solution that was apparently thick and caused spots on the body and the wind shield had streaks that made viewing through in easy, I had my front seats covered, had only one chocolate spot on the front mat at the passenger side It was much less than a regular car wash! the window shields had smug and bird poop still on them, pumps over the body, that you can feel, the trunk had a plastic piece still in there, The inside was not clean, I talked to them but they littler my complaints “ we cleaned tons of tree leaves”, “the inside of the car was full of spots” My car was little more than 2 years old, no smoking no pet,”s, I had only a chocolate spot on front map on the passenger side, the spot was still there but they were so clever they exchanged it with the back mat The guy responsible lectured me as he always wipes his car and cleans it him self ( after detailing) One guy asked me actually aggressively “ why did you come to us” They insisted that they did a great job, insisted that they clean the body of the vehicle very well, but yet it was hard for me to believe as the wind shield were obviously still very dirty It was an awful experience up Until now I cry Don’t go there !! More

Don't waste your time! Told me that I was approved, took all of my documents that was requested and also paid a downpayment as well. I waited everyday because I was told I w Told me that I was approved, took all of my documents that was requested and also paid a downpayment as well. I waited everyday because I was told I would take delivery pretty much everyday to then be told almost one week later that they can not make the deal. I would not buy from here if they had my dream car. Rude, will not respond with answers and will not make you feel like a priority. I will not recommend to anyone. More

They won't stand by their CPO & extended warranty promises I bought my 2013 Civic Si from Lute Riley Honda in Richardson TX in November 2015 with 44,000 miles on it. It was Certified Pre-owned. I paid $870 for I bought my 2013 Civic Si from Lute Riley Honda in Richardson TX in November 2015 with 44,000 miles on it. It was Certified Pre-owned. I paid $870 for the extended warranty because when I said I was worried about the clutch, the finance guy said it would cover it. (Yep, right there you can tell how bright I am, and how this will likely end.) At that time I was unaware of the Civic clutch noise phenomenon. I was just anxious about buying a used Si. Within a month it starting squealing. I went back to the dealer in February, and they said they “could not replicate it long enough to diagnose the cause.” Finally last fall the noise became more consistent, so I took it back. I provided links to the videos and testimonials of folks whose dealers stepped up for them. For those of you whose dealer took care of it for you, I’m jealous! Lute Riley Honda would not. More

Horrible DO NOT BUY A CAR FROM LUTE RILEY HONDA! I am VERY upset with all of the problems I have had with my 2016 Pilot since I purchased it from Lute Riley Ho DO NOT BUY A CAR FROM LUTE RILEY HONDA! I am VERY upset with all of the problems I have had with my 2016 Pilot since I purchased it from Lute Riley Honda. I am so upset that I feel I must share this with everyone I know so they do not get in this situation. Do not buy a car from Lute Riley Honda. After you finance your car and they get the money they forget about you. I have tried to get my Honda Pilot Fixed at least 5 times. The last time I had the Lute Riley Service Department attempt to fix my Pilot. They made me feel as if they were doing me a favor working on my Pilot. WE PURCHASED THE EXTENDED WARRANTY FROM LUTE RILEY. THEY SHOULD FIX IT AND NOT MAKE ME FEEL AS IF I AM BEGGING TO HAVE IT FIXED. They made money off the extended warranty. BTY, my Pilot is still not fixed. Some of the Problems I am having: The Infotainment system crashes and freezes. Sometimes it plays Bluetooth from phones not connected to it. The computer glitches. For example, shows 0 miles when it has a full tank, will not start, when started there is a light show for about five seconds they it starts. It also locked me in the car and would not let me out. I had to hit the manual unlock about 20 times. There is more, basically a gremlin in my electrical system. When the computer is acting crazy the Pilot runs very rough. The Gremlin causes the following; intermittently locking me in the car. Computer needing "rebooted" car running rough/losing horsepower on acceleration, stereo/Bluetooth not working. Just to name a few. More

Misrepresentation And this doesn't even represent what they really were. The real rating about a -50. They totally misrepresented the car that we bought on line. Pictu And this doesn't even represent what they really were. The real rating about a -50. They totally misrepresented the car that we bought on line. Pictures showed nothing that we saw in person We drove 300 miles to get the car and it wasnt ready, had to wait 5 hours for them to clean it, had a huge deep key scratch on the driver door and passenger door, smelled very badly of smoke, red paint on the front passenger seat and ripped off on the tire warranty terms. Specifically we asked if the car was smoked in they said no. They wouldnt let us see the car until after the papers were signed (saying it was getting cleaned). If we would have seen it we definitely would have negotaited. But dont trust! The inventory manager (wing man) gave us a measly $300 back (which they said they would mail to us, still havent seen it) for the scratch when the estimate came back at $1200. DONT waste your time More

lease don’t take any service other than oil change They offer you cheaper oil change($17 labor+28parts) online and then tell you in person that filters need to be replaced . They charge you $50 labor They offer you cheaper oil change($17 labor+28parts) online and then tell you in person that filters need to be replaced . They charge you $50 labor +$50 parts for changing engine air filter and cabin filter .... Trust me , watch youtube , it only takes 10 min to do that without any tool. $40 parts in auto zone ...Very shady! Please don’t do anything service other than oil change More

Very honest service I took my car to lute Riley thinking it had a wheel bearing issue. Philip Watson had the car checked and determined it was simply a tire noise issue. I took my car to lute Riley thinking it had a wheel bearing issue. Philip Watson had the car checked and determined it was simply a tire noise issue. They charged me nothing for a quick analysis. Thanks, Phillip! More