Lute Riley Honda

Best of the dealerships for honda I visited in the dfw area. They has the best price and were the only ones that seemed to take a friendly but serious approach. area. They has the best price and were the only ones that seemed to take a friendly but serious approach. More

Great customer service. Attentive and do a great job on n maintenance for your car Attentive and do a great job on n maintenance for your car More

Lute Riley in Richardson, they have really good customer service and really try their best to help you find the right car for you according to your needs and means of funds. They give you various options an service and really try their best to help you find the right car for you according to your needs and means of funds. They give you various options and answer any questions you might have especially if your are buying or leasing a new vehicle. More

Everyone was very friendly and helpful. They took time to understand what I wanted and explained what I didn’t understand. They took time to understand what I wanted and explained what I didn’t understand. More

The service from both the salesperson and the financial guy was outstanding, and they stayed put late for me to take the car same night. guy was outstanding, and they stayed put late for me to take the car same night. More

I had a very positive new car buying experience! Internet sales, in person sales, and finance were all easy and convenient . Internet sales, in person sales, and finance were all easy and convenient . More

This was our second car to buy at Lute Riley Honda. George Wasshausen and Youness Jirani were awesome and really treated us like we wanted to be treated. It was a pleasure to do business at Lute Rile George Wasshausen and Youness Jirani were awesome and really treated us like we wanted to be treated. It was a pleasure to do business at Lute Riley Honda and will be back. More

Very good experience. Not sure why I need 15 words. Thank you very very much. This part was annoying. Not sure why I need 15 words. Thank you very very much. This part was annoying. More

Mo was great! Was very friendly and knowledgeable! Def check him out for any car needs! Was very friendly and knowledgeable! Def check him out for any car needs! More

Their pricing and practices need to be more transparent. We found a car listed for a specific price, but when we tried to negotiate, we were told there was also an interior Scotchguard fee and an exterior p We found a car listed for a specific price, but when we tried to negotiate, we were told there was also an interior Scotchguard fee and an exterior paint sealing fee that had to be included on top of the listing price. We reached a price in the showroom, and when I called back to confirm, it was bumped up $500. The salesperson eventually honored the price they gave us in the showroom and told us that this Honda-certified pre-owned vehicle would have a four-year warranty. The warranty was the ONLY reason we agreed to pay a little more than we originally planned. When we went to pick up the car the next day, Lute Riley tried to sell us a warranty and said the car only came with a one-year warranty. The person processing the paperwork insisted on drawing a graph to explain how the warranty worked, and when I asked him to stop, he insisted that he keep going. When asked about the four-year warranty the original salesperson told us about, we were laughed at and asked why we thought we'd get a warranty on a used car. I wish I were exaggerating. We bought the car since it was still a good value and had very low miles. A week later, the service side of Lute Riley called to tell us that our fuel pump was in because a recall needed to be fixed. No one from sales told us about the recall during the purchase process. Initially, the service department was excellent and made things very easy for us. They gave us a loner and had the car in and out in less than 24 hours. However, when I went to pick it up, the car smelled like gas. When I got home, I noticed a large damp spot on the back seat that smelled like gas and a large scratch on the driver's side that wasn't there before. The service department was fantastic about the stain and the scratch and told me to return the car. Once again, they gave me a loner. It took them a week-ish to fix the back seat and the scratch, but when I picked up the car, both were better...however, it came back with a giant white stain on the driver's seat. When I called the service department again, I was told we bought the car with the giant white stain already on the seat. Again, I wish I were exaggerating. Since I still had the cars.com listing for the car, I sent the service department pictures of the stain and pictures of the seat from the original listing. You can clearly see the stain was not there when we purchased it. Because I didn't want the car to come back with yet another issue, we paid for someone to steam and deep clean the inside to remove the stain. Overall, I don't recommend Lute Riley. They are the terrible stereotype about used car dealers and an embarrassment to the Honda name. More