Lupient Kia of Milwaukee

Marvin Cameron was informative, knowledgeable and not pushy. He answered all my questions and negotiated with management for me. Absolutely recommend him. pushy. He answered all my questions and negotiated with management for me. Absolutely recommend him. More

Marvin is a world class person. He takes cares of you and genuinely makes you feel cared for. He shares the info others don’t and having purchased 5 vehicles from him now, I think i He takes cares of you and genuinely makes you feel cared for. He shares the info others don’t and having purchased 5 vehicles from him now, I think it’s fair to say I won’t buy another from anyone else. Mary in Finance is an All Star. She has 30 years in the business and is so full of great advice. I highly recommend purchasing your vehicle from Lupient. Great team, great people, genuine process. More

I worked with an excellent salesman, Marvin Cameron, who did not try to push me towards a particular vehicle, as he actually listened to me and knew that I did my research ( months of research on different did not try to push me towards a particular vehicle, as he actually listened to me and knew that I did my research ( months of research on different makes and models of vehicles available). He listened and answered all my questions, allowed me to wander the showroom to decide on the size vehicle that was comfortable and appropriate for me (I needed to sit in each SUV to determine how small of a vehicle I was comfortable with since I had to rule out the lower sitting fabulous K5 with my back injury) and he helped me see all the benefits of each. I ended up deciding over the weekend to go with the Sportage Hybrid. I then spent all the time I needed the day I purchased it to learn how to set all my driver preferences and we set them. He is totally available for any further questions after the sale! I’m not just a sale, I’m a person that has a learning curve and he’s available to help me with guidance. Lupient Kia treats their “guest,” whether there to have scheduled maintenance or purchasing a vehicle, as important people allowing us to serve ourselves coffee, lattes, cappuccino or water. Kudos Lupient on excellent customer service and support! More

Helpful, informative and great selection of vehicles. Showroom was inspiring and helpful in making my decision to purchase my KIA. Showroom was inspiring and helpful in making my decision to purchase my KIA. More

TERRIBLE HORRIBLE EXPERIENCE ! !! I traded in my 2018 Kia Stinger and I bought a supposedly NEW 2023 Grey Kia Stinger..It had 5100 miles on it and they said it was a demo..They afte !! I traded in my 2018 Kia Stinger and I bought a supposedly NEW 2023 Grey Kia Stinger..It had 5100 miles on it and they said it was a demo..They after I bought it, I noticed that the rear passenger driver side door had been repainted..It did not match !!Then I did a car fax on this car and found out that there was a REPORTED accident on this car..I was pissed..NO one told me anything about this, on this Supposedly NEW car they sold me..I then told them to find me the same car ,model and color or give me all my money back..They did find one but they wanted some crazy insane amount, like $12,000 more..I told them just give me my car back..Then they told me I would have to pay $9000 to get my car back..For something that was all THERE fault..I told them they were Nuts !!. Then they came down to$4500..I told them the same thing..Then I told them I was going to file a COMPLAINT with Kia and THE DEPARTMENT OF TRANSPORTATION. ( D.O.T ) Which I DID..That got there ATTENTION !! I ended up paying $2229 to get my car back..I only reason I paid was because all of the stress and i was scared to death to get stuck with this LEMON..The car also did not run right..I have no idea what other damage may have happened to the car in the reported accident..The D.O.T. Investigator ended up getting me back $549..NOT for the money I had to pay to get my car back..It was because they CHARGED me for something they did not do. ( Real Surprise )..They should have done the honest and right thing and given me my money back as soon as I made them aware of the car fax!!! They SCREWED me.!! The D.O.T Investigator also told me she was going to see them about other things...Let's see how the try to DEFEND any of this!!! HORRIBLE HORRIBLE BUSINESS PRACTICES.!!!. RUN !!!!! More

The individuals who work in sales couldn't have been nicer and tried to help with issues that I had with the service center. I do not normally write reviews but this was a terrible experience and I will nicer and tried to help with issues that I had with the service center. I do not normally write reviews but this was a terrible experience and I will never go back. I want others to save themselves the trouble as well so they do not have an experience like mine. I brought my car for a 2:30pm appointment on Friday with Paul. I had received an email prior to that for me to check-in. I went through all the check-in steps, parked in the "customer" labeled spots right next to the garage door and chose the option to have them call me instead of wait to talk to them. All I needed was an oil change/routine maintenance to keep my warranty, as well as to have the two recalls fixed. I called near closing time, as I was confused why I never heard from anyone. A customer representative spoke to me and directed me to Scott's voicemail since they had left for the day and told me that I should hear back the next day (Saturday). So my car was being kept overnight and I had no idea, I work two jobs and am a full-time doctoral student and received 0 communication. I left a message with my name and number, and inquired about when my car would be done. Saturday morning I had to work, so I called to check in since no one returned my call. Taylor answered and was wonderful. She informed me however that the service center was CLOSED on Saturdays and Sundays, meaning that the earliest I could have my car would be today (Monday). I said that I would like to come pick up my car then instead of getting it serviced, she didn't have access to the service info on my car, so she told me she would check on it for me and get back to me. She is the only one who throughout this process followed through with calling me back. She informed me she was told my car was "on RO" (repair order) and being worked on, so it couldn't be released to me until Monday- I work weekends too and didn't expect my car to be gone for even a night, never mind FOUR DAYS FOR AN OIL CHANGE AND RECALLS! I called back and asked if there was a loaner car I could use, I was told the service center would be the one to give those out and they were not in. I was without a car Friday afternoon-Monday evening with NO WORD on my car. I called today, Monday, and asked the service center about my car. Paul was clueless about my car and put me on hold. He then tells me that THEY DIDN'T KNOW MY CAR WAS THERE BECAUSE I DIDN'T DRIVE IT INTO THEIR GARAGE. (Interesting as I was told my car was on RO on Saturday and that it couldn't be released to me because it was being worked on, and there was already a car in that area when I got there) then spoke down to me saying "next time dear..." and told me multiple times how to pull into the dealership from the road... I know how to turn right and pull in. He talked over me the entire time and did not listen to anything I said- I couldn't get a word in. When I finally was able to quickly say that I checked in online he said that was essentially useless and they don't pay attention to that and to come in instead next time...so why email people the link to check-in? I tried to ask questions/tell him things and he just kept talking and didn't pause at all to address my concerns He then told me he would work on my car and have it to me in an hour/under an hour. 2 and a half hours later he called me and let me know the car was ready and said he confirmed with his boss that the online check-in is useless. They then charged me more than what they sent the cost was going to be. This was an awful experience, so much unnecessary stress and made issues for all of my commitments (both jobs and school). ALSO there was supposed to be a free car-wash done as well. Instead, my car was much dirtier then when I brought it there (inside and out) and there were someone's food crumbs in the center console and the shifter. So gross, I had vacuumed and taken my car to a car wash prior to all of this. More

So I just want to say that if anybody is looking for a Kia I would HIGHLY recommend Lupient Kia Milwaukee Glendale WI. After dealing with over a dozen Kia dealerships this dealership was one that actual Kia I would HIGHLY recommend Lupient Kia Milwaukee Glendale WI. After dealing with over a dozen Kia dealerships this dealership was one that actually will sell a vehicle without having to markup the price with some kind of unnecessary (in my opinion) dealer installed protection package. They will also give you an OTD price. Most dealers refuse to give you numbers at all unless you come in or make some kind of silly commitment to purchase from them. I had a very pleasant experience purchasing my vehicle yesterday at this dealership and my sales consultant Ryan Schroeder was a great help. If you decide to check them out please check out Ryan Schroeder. More

Long but PLEASE read! ! ****the only decent person we came in contact with at this dealer was Don Cooper in finance. He apologized for how we were treated by the sales d ! ****the only decent person we came in contact with at this dealer was Don Cooper in finance. He apologized for how we were treated by the sales department. I’ve never left a negative review before, but this experience requires one! We inquired about a 2013 Honda Pilot. Their website(and car gurus) said the price was $18,969. We received a call from Taylor who told us “it’s the end of the month, you won’t want to miss out on this deal. We’re looking to get rid of our used cars.” So we drove the almost 2 hour drive. We got there and were greeted by a salesman named Gary. He got us all set for our test drive (with our 3.5 year old & 4 month old). We took it for a drive & noticed some normal wear & tear. We also noticed there was no gasket on the rear wiper so rust had developed. When we mentioned it, he said their manager would remove $200 for it. He went and talked with his sales manager Dan. He came back with the car priced at $19,969. We clarified the price, he went and talked with Dan, came back with the “corrected price” because (in Gary’s words) “it was updated this morning and they missed that, their apologies.” We decided to then go inside because it was hot and we had our two children with us. We sat in Gary’s office and he insisted we run a credit report, even though we told him we had a pre-approval letter with our bank which also provided a better rate. He went and talked with whoever again & came back and said he was going to go move our plates. I said we weren’t done discussing numbers because there had been no more conversation about the price or anything. He then agreed and put down the screwdriver. Fast forward a few minutes, we’re still waiting & then he says they were able to get us the loan through our bank (even though we already were approved…?) and grabbed the screwdriver again. And my husband stopped him and repeated that we haven’t signed anything, we wanted to discuss this more. And he VERY defensively says “what’s the problem? Like what’s really the problem here?” COMPLETE demeanor change. We grabbed our stuff and our children to leave. No more niceness at all. He storms away and tells Dan to come over. Who very arrogantly told us he was doing us a favor by giving us $200 off and he even honored “the car gurus price” and I corrected him that it’s their website that says that price and he said “well it’s irrelevant” and said “there’s no wiggle room in the price, you thought wrong” we left. I told him we should have listened to the negative reviews. and our sons car seat was still in the pilot. Gary had already moved it back to the lot. My husband said “we need our car seat” and Gary said “it’s unlocked” it wasn’t, we had to stand there for another 10 minutes waiting. Don from finance came out and helped us get the car seat, he brought it over to us himself. He apologized for the treatment. Needless to say I will let everyone I can know about this awful experience. Never will we return there. More