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Lupient Kia of Brooklyn Park - Service Center
Brooklyn Park, MN
24 Reviews
24 Reviews of Lupient Kia of Brooklyn Park - Service Center
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August 09, 2018
Great service. Dan Rudolph was so helpful. I’d definitely go back and bring my non-KIA vehicle. Great service, shop, and people. I recommend this dealership to a Dan Rudolph was so helpful. I’d definitely go back and bring my non-KIA vehicle. Great service, shop, and people. I recommend this dealership to anyone. Thanks Dan! More
by Missyrentz
Employees Worked With
Dan Rudolph
July 26, 2018
Top notch service! James was thorough in advising service neede and reminded me of when I last did certain services by looking at my service history. Overall, very trus James was thorough in advising service neede and reminded me of when I last did certain services by looking at my service history. Overall, very trustworthy and professional. More
by Joejoemama
Employees Worked With
James Legierski
April 25, 2017
Quoting different prices for same service I was told that in order to have my car back up and running I needed to replace a part costing almost $500. I was given the quote by one of their ser I was told that in order to have my car back up and running I needed to replace a part costing almost $500. I was given the quote by one of their service representative. The representative was not at work the next day and even with his notes, another representative couldn't figure out how the other representative calculated the quote. He suggested I wait for the other represenative to come to work. When I discussed the issue with the service manager "Craig" he admitted their were different prices for each customer for the same work on the same type of car. The worst part about it, I was able to drive the car away from the shop without the suggested repair that they couldn't figure out how the first representative calculated the quote without him and even with his paperwork. More
by Peaches
Employees Worked With
Dan, James, and Craig
October 06, 2016
Kept my car TWO WEEKS to replace transmission Have had the WORST experience with Kia and with this dealership. DO NOT GO HERE. My transmission failed on a two year old car with no warning. They Have had the WORST experience with Kia and with this dealership. DO NOT GO HERE. My transmission failed on a two year old car with no warning. They towed it in, took over a week to get the part and then told me they were too busy to install until the following week. Absolutely no concern about getting my car done because "they have appointments for regularly scheduled maintenance to take care of first." So perhaps someday I'll get my car back but who knows at this point. Also I tried to give them no stars but this site makes you select one star at a minimum. They don't deserve any stars at all. More
by Holly Guncheon
Employees Worked With
James Legierski
August 25, 2016
Edited review I took my new KIA in for service and was greeted warmly by the service writer. My car was in for an oil change and some warranty work - this was my fi I took my new KIA in for service and was greeted warmly by the service writer. My car was in for an oil change and some warranty work - this was my first visit with my new KIA for service. I took issue with a service charge, that wasn't resolved when I spoke with the Service Mgr who was less than concerned about my issue. More
by Lanline
Employees Worked With
Craig Magnuson, Shane Nohr
February 24, 2016
This is a no-service service department I purchased a new 2015 Kia Optima in July of 2015. The car itself is pretty amazing. The issue I have is with the front end and the service department I purchased a new 2015 Kia Optima in July of 2015. The car itself is pretty amazing. The issue I have is with the front end and the service department. By the time I had 1700 miles on the car, the front tires were showing quite a bit of wear. I brought it in and was told I am driving too aggressively, there is nothing wrong with the car. At 3300 miles, the tires were now so worn they were illegal to drive on. Again, I brought it in to Lupient KIA and they told me there was nothing wrong with the car, that it is my fault. The so called inspection for the front end issue consisted of checking the alignment. There was no road test or anything else done to see why the front end pulls to the left, even when in alignment, or why the steering wheel feels like it is resisting the driver from driving the car. I then brought it to another dealer and 3 independent shops. No one can find anything to cause the excessive wear, but they refused to say it was my fault. All of them said there is a problem, they just can't find it. I went to a tire shop to purchase new tires, since Lupient KIA would do nothing for me, but fill out a tire form, and they were completely dumbfounded at a business that would blame the customer first. They too believe that there is an issue with the car, not the driver. The next issue I had was the front pads wore out in 4700 miles. When I brought it in to have it inspected, Lupient again blamed me instead of truly looking for a problem with the car. This so called inspection consisted of the mechanic taking the tires off the car and looking at the pads while still on the car. They did not take anything off and check any of the individual parts for an issue. They then wanted almost $400 to replace the front pads and turn the rotors. I did them myself. I will never buy another car from this dealer and will probably never buy another Kia due to the lack of customer service, failure to accept responsibility for a car that obviously has an issue, and the apparent policy of blaming the customer when the mechanics don't have the training to diagnose a problem. More
by kingpin5872
Employees Worked With
Craig Magnuson
November 03, 2015
COLLISION CENTER SHAMEFUL! Collision Center is terrible, told my daughter she could've drove car from accident site after being rear ended in rush hour traffic on 494 by the air Collision Center is terrible, told my daughter she could've drove car from accident site after being rear ended in rush hour traffic on 494 by the airport with exhaust pipe pushed up under car under plastic bumper and car would be okay to drive, and then stated come get it because the can't work on it till Nov 11th. SHAME ON YOU! Immediately called my insurance and had it towed to different place and asked their opinion on drivability and they said could have caused more damage and melt bumper and or catch on fire! After having it removed from your establishment they called and left a message saying no one else would be able to get part before then, really hmm the new place we had it towed to started working on it on Mon. and will be done by the 6th. Their is an official complaint with my insurance not to use them (we won't) and I tried to call the owner manager Jesse Bishop and left a message so far no response. On positive note a big thank you for the two gentlemen at the used dealership the night of the 28th for going out of your way and getting the car rental to stay open and giving her a ride after finding collision center closed by the time she got there with tow truck at 5pm. Awesome job and thank you from a Mom!!! More
by Tina
Employees Worked With
COLLISION CENTER
October 02, 2015
Service Dept. Had a question for the service dept. Sent 2 emails without a reply. I got my information somewhere else. No excuse for ignoring an email. Had a question for the service dept. Sent 2 emails without a reply. I got my information somewhere else. No excuse for ignoring an email. More
by Jason G.
Employees Worked With
Craig Magnuson, Shane Nohr, Dan Rudolph, Jesse Bradway, Brad Reinhardt
August 29, 2015
not good service i bought that car in jan. 3 2015 car is great the service dept. is not got 2 years of free oil changes they can keep the other year i will not bring i bought that car in jan. 3 2015 car is great the service dept. is not got 2 years of free oil changes they can keep the other year i will not bring car back to you have to go back mutiple times for oil changed 2 weeks ago they supposadly rotated tires at that time never told of recall on rust had to bring car back it is not just this time it is every time buy car has 1 key had on purchase agrement that 2 would come with car 6 weeks and 4 trips to dealership after called went t to other dealer to get keys i would not send any one to lupient kia got to barnett or cornerstone kia and slooped sticky stuff all over lower left side of car and leave it More
by bill
Employees Worked With
Paul Miller, Craig Magnuson, Jesse Bradway, Brad Reinhardt
February 05, 2015
Great experience I went to the service shop to have my '07 Kia Sedona serviced and ended up leaving with a brand new '15 one. Worked out all around. I went to the service shop to have my '07 Kia Sedona serviced and ended up leaving with a brand new '15 one. Worked out all around. More
by JP
