Lupient Buick GMC

New car purchase Sales Consultant, Graydon Wheeler was excellent. Very knowledge about the car we purchased. In my opinion, he has gone out of his way to make sure w Sales Consultant, Graydon Wheeler was excellent. Very knowledge about the car we purchased. In my opinion, he has gone out of his way to make sure we are happy with our purchase. Delivered the vehicle to our home and took time to explain everything about the vehicle. Would recommend him to anyone. Thank you Graydon for assisting us in the purchase of our Terrain. More

Fast Response Fast response by Bobby when I looked at a vehicle. Also the followup was just enough. Not intrusive, but just enough to keep my attention. When I di Fast response by Bobby when I looked at a vehicle. Also the followup was just enough. Not intrusive, but just enough to keep my attention. When I didn't purchase from them, they were courteous and that counts for a lot in my book. More

No standards of quality or safety I would give Erik in the service department 5 stars and everyone else 0. Erik, if you're reading this you're too good for this place! I bought a 20 I would give Erik in the service department 5 stars and everyone else 0. Erik, if you're reading this you're too good for this place! I bought a 2008 Ford Edge from here. It started breaking down not even a month after I purchased it. I hadn't even put 1,000 miles on it. The dash would go blank and the car would dramatically slow down and I wouldn't be able to accelerate back to speed. I brought it in the first time, they cleared some codes and gave it back to me. It happened again, they found a transmission issue said it would cost me about $720. I refused to pay for it and asked that they let me out of my contract. The transmission fix would not have fixed the dash issue. After not being able to get a hold of anyone other than Erik for three days, I finally emailed the GM, Tim, and he called me right away. Tim offered me $250 towards the transmission issue and said it was my fault for buying a 12 year old vehicle and he did not owe me anything. I told him that I know he did not owe me anything, but I thought he might feel some incentive to make it right as he is the one who sold me the 12 year-old death machine to a seven month pregnant woman. Then left me without a car for 3 days while they "diagnosed" it and charged me for the service even though Erik asked them not to. For real, Erik you got to get out of there! My brother also bought a vehicle from them and it had motor issues. He had the warranty on it and they told him to drive it until it failed so the warranty would cover it, which is ridiculous, but he did it. Then they kept his car for over a month and refused to cover it. This dealership does not care about the quality or safety of their vehicles or their customers. More

overall I was satisfied with a couple exceptions My two complaints are this: First I do not appreciate ALL dealerships that do not do their due diligence to find the lower interest rate possible. Fir My two complaints are this: First I do not appreciate ALL dealerships that do not do their due diligence to find the lower interest rate possible. First off I was offered a 13.99% interest rate and paying $10,000 in interest over the life of the loan. When I turned it down and said I would call a friend at a credit union to get a better rate then all of a sudden Chad, the financial officer at this dealership, went and did some actual due diligence and found two other banks that were offering 11.2% and 8.2%. This is why I ended up buying a car. I am now saving $7,000 in interest. You need to expand on vehicle purchased in the review below. I bought a Ford Escape More

Lack of responsiveness by business manager. More than a month after my purchase of a 2019 GMC Acadia Denali demonstrator on October 21st, I received an email from the GM BuyPower Card encouragin More than a month after my purchase of a 2019 GMC Acadia Denali demonstrator on October 21st, I received an email from the GM BuyPower Card encouraging me to use my accumulated earnings of $1,322.84. Since I had requested both the sales representative and business manager that those earnings be used as a deduction from the purchase price of the vehicle, I was surprised by the email message. I then reviewed my sales contract and could find no deduction for the GM BuyPower Card earnings. There is a vague listing of "Discounts / Rebate "of $7,329.84. Since November 27th, I have requested the business manager of Lupieint. Buick GMC to itemize the "Discounts / Rebate" section of the bill of sale numerous times. He has simply not responded to my email and voice mail requests with the exception of December 5th, when he finally responded that I received the earnings on November 5th. He still did not provide an itemization of the Discounts / Rebate portion of the bill of sales I had requested. It really doesn't seem to me that requesting that clarification is unreasonable. More

Great car buying experience. Car was priced fairly. it was easy to get in for a test drive and get the paperwork done. Thanks Jeloni! was easy to get in for a test drive and get the paperwork done. Thanks Jeloni! More

Great experience Knowledgeable, professional, and accommodating is how I would describe my experience at Lupient Buick GMC. I would definitely consider going back whe Knowledgeable, professional, and accommodating is how I would describe my experience at Lupient Buick GMC. I would definitely consider going back when I am in the market for another new car. More

Never will I buy again or recommend to anyone. I've had an awful experience since I bought my car a handful of months ago. The only upgrade I wanted was the stereo - so I went with the "site and so I've had an awful experience since I bought my car a handful of months ago. The only upgrade I wanted was the stereo - so I went with the "site and sounds" option for a extra $2000. Long story short, vehicle showed up with a blown stereo. Brought it in three times, they told me that it was fixed by changing setting on the stereo itself. False, the subwoofer sounded like someone was shaking a metal box full of nails. I had to make the manager look at the woofer with me and sit in the car until they changed two of the 9 speakers. Oh yeah, it takes a month for speaker parts to show up. I had asked the dealership to replace the entire stereo. They said they'll replace speakers as they start sounding back. I'm currently waiting on one of the tweeter to be fixed. Lower control arms have been making noise since the day I bought the car. I've brought the vehicle in at least 4-5 times regarding the "thud" noise it makes every time I hit the brake. They ordered control arms and installed them once. Turns out the noise didn't go away - they ordered the same faulty control arms!! Apparently, GM is working on a fix for control arms with NO timeline. So, I'm driving a new car that sounds like chuck Norris is kicking every time I brake. I've brought the car in at least 10 times since I bought it (please note, I bought a new car in order to avoid maintenance). Servicemen have at times not called me back for updates for up to a month. I will say they have been at least kind and semi empathetic. Unlike the salesmen, who fulfill most of the used car salesman stereotypes society talks about. They ignored me after I signed the paperwork. Seemed like they had no empathy about the brand new car they sold me having so many issues. When I asked for something as a reparation - they actually xxxxing told me they wouldn't let me blackmail them. Wow! I'm not going to buy a vehicle with Lupient ever again, nor will I ever advise anyone in my life to do so. I’ll also go across town to buy accessories for my Buick Regal Tourx at this point. OH YEAH, they told me 4 years 50000 mile warranty - which was a lie when I was buying the car. It had somehow been "activated" at the dealership 9 month prior to my purchasing it. So, I have a 3.25 year 48000 (ish) mile warranty on the car. LIES LIES LIES BY LUPIENT BUICK GMC. I held off on writing reviews for almost 7 months hoping they would change their awful service. My patience has run out - I'd give them a 0 if I could. More

Walked in and sales person took great care of us Walked in and Chris Terhark introduces himself, found out what we were looking for then sold us the Buick; Very happy with him - haven’t dealt with Walked in and Chris Terhark introduces himself, found out what we were looking for then sold us the Buick; Very happy with him - haven’t dealt with a sale person like him before. We will be back for other cars in the future providing its with him More