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Lunghamer Buick GMC

Waterford, MI

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175 Reviews

5825 Highland Rd

Waterford, MI

48327

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Showing 175 reviews

October 29, 2021

worked with a jordan in sales and what an experience to say the least, literally talked to him 24 hours before i went in to go put a deal together and I told him the situation. when I got there to work num More

by dannygehl100
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
jordan
Nov 01, 2021 -

Lunghamer Buick GMC responded

Thank you for alerting us to this issue. Our top priority is delivering 100% customer satisfaction and it’s concerning to hear you feel your experience does not reflect that. We would really appreciate the chance to speak with you regarding this matter. Please contact us at your earliest convenience. Sincerely, The Lunghamer Buick GMC Team

September 15, 2021

On 07/22/2021 I bought a used Toyota RAV 4 at Lunghamer dealership. Having 147K the car was sold as is. I drove the car for 4 miles and used a OBDII professional diagnose tool, to make sure the car was OK More

by Rick.Pesserl
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Abbo
Sep 17, 2021 -

Lunghamer Buick GMC responded

We acknowledge your review and are currently looking into the events you’ve detailed.

September 15, 2021

I would give zero stars if possible! If you are a GM employee or retiree looking for employee pricing do not go here. Dealer adds $800 to price of vehicle for paint and fab proof and it is take it or l More

by Lunghamersux
Price
Recommend Dealer
No
Employees Worked With
Josh Schurig
Sep 17, 2021 -

Lunghamer Buick GMC responded

It seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us so we may begin to move forward in a positive direction. Sincerely, The Lunghamer Buick GMC Team

Sep 17, 2021 -

Lunghamersux responded

Refund the $899.00 for the garbage protection plan you added to the price of the vehicle.

April 24, 2021

Lunghamer Buick GMC was amazing. They were highly organized and efficient at making the transaction easy and stress free. Huge thanks to Jessica Atherton / O’Tynan. More

by Withers120906
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Atherton
Apr 28, 2021 -

Lunghamer Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Lunghamer Buick GMC Team

January 10, 2020

In person Got a guaranteed out-the-door price sheet. In person Got a guaranteed out-the-door price sheet. Went back 3 days later to purchase and they added $400 "Dealer Charge" walked away!!!! More

by CD
Recommend Dealer
No
Employees Worked With
Mike Abbo
Jan 13, 2020 -

Lunghamer Buick GMC responded

We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, The Lunghamer Buick GMC Team

November 27, 2019

This is the WORST dealership EVER.. If I have one person not deal with what I have dealt with it's better. You buy from a dealership so you can trust you are getting a good car. I bought a 2014 GMC with 50, More

by trainingm
Recommend Dealer
No
Employees Worked With
Joe Lunghamer, Scott Ziegler, Patrick Lachowicz
Dec 02, 2019 -

Lunghamer Buick GMC responded

Hello, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and we would like to discuss what happened in greater depth if you are available. Please contact us to get in touch so we can work towards an understanding. Thank you. Sincerely, The Lunghamer Buick GMC Team

Dec 02, 2019 -

trainingm responded

Just as I have told you before on a review on Facebook you have responded to. YOU are TRYING to make yourself look better. I HAVE CALLED over and over to reach out with NO RESPONSE. I have EVEN LEFT voicemails. I will keep writing ANYWHERE I can to make sure EVERYONE is aware that you DO NOT check or take care of your cars and dump them on people.

May 01, 2019

Perfect service! I have worked with Katie Rola and Dave Jackson for years. They always work hard to accommodate my needs. I would recommend them to friends. More

by Kim Kramer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katie Rola, David Jackson
May 02, 2019 -

Lunghamer Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Lunghamer Buick GMC Team

January 21, 2019

Outstanding Service! From beginning to end of the entire process, Jessica was amazing! She listened and helped me find a perfect fit for me. She went above the usual custo More

by cperry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jen Whitt and Kim Malhas, Jessica Atherton
Jan 22, 2019 -

Lunghamer Buick GMC responded

Thank you for writing about your visit with us, and congratulations on your new car! Jessica is an asset to Lunghamer Buick GMC, and it is encouraging to hear she impressed you by delivering outstanding service. Thank you for your recommendation. Best, Lunghamer Buick GMC Team

January 10, 2019

Best Experiance at a Dealership! I have purchased many vehicles at other dealerships but this was my first new vehicle. I expected the same old run around I've seen other places with More

by Franz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Ziegler, Jessica Atherton, Christopher McBurney, Kimberly French
Jan 11, 2019 -

Lunghamer Buick GMC responded

Thank you for this amazing review, Franz. We really appreciate your business and we will pass along your feedback to Christopher. We look forward to working with you again. Best, Lunghamer Buick GMC Team

December 12, 2018

Dick Johnson and Lunghamer Have Earned Our Trust Dick Johnson was recommended to my wife by friends at our church. She followed up with an informal visit with him at Lunghamer. Wow - I am very glad More

by MichaelCone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dick Johnson
Dec 12, 2018 -

Lunghamer Buick GMC responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Dick went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, The Lunghamer Buick GMC Team

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