Lundgren Subaru of Claremont - Service Center

My Subaru went in for State Inspection and several other needed items of service. I talked with Gary the afternoon before the scheduled appointment, left the car, and went home. The next morning I received needed items of service. I talked with Gary the afternoon before the scheduled appointment, left the car, and went home. The next morning I received a call stating several other items that needed attention, especially to receive state inspection. The tires were also no good due to manufacturer's fault. Gary and Jim in Parts were able to have the tires covered and I received a healthy discount on the new tires (they are great tires). Gary explained a couple items to me and I told him to proceed. He said he'd call when the car was ready. Guess what? Gary called when the car was ready. Yes, that is different than the past. Gary was knowledgeable, friendly, courteous - all those good traits that should be in someone dealing with the public. Yes, a huge pleasure after dealing with so many other establishments and their "be quiet, we know what we are doing, it will be ready when it's ready, there's no need to smile" attitude. More

We went to Subaru of Claremont because we were not happy with the dealer that we purchased the car from (long story). We needed a 30000 mile service for our Outback and initially we just called around to ge with the dealer that we purchased the car from (long story). We needed a 30000 mile service for our Outback and initially we just called around to get prices. We chose Claremont because they were the most reasonably priced in the area. Though we had never been there before, I can honestly say that I was impressed after the visit. Gary and the other people there were all super nice and they got the job done when they said they would. The bill ended up being about $25 less than what they estimated which I thought was nice. We WILL be servicing our Outback there again when the time comes. More

Just out right crooks. Called on a Monday to have them do work and inspection IN THAT ORDER. Went in Wednesday to find out they did not order parts, then failed inspection because they did not order parts. T work and inspection IN THAT ORDER. Went in Wednesday to find out they did not order parts, then failed inspection because they did not order parts. Took them 3 hours to check out a rear wiper and fail the inspection because of the wiper motor (that they failed to order). Now they want me to waste another 3 hours of a day in hopes they fix it. When I called to complain the general manager screamed at me and threatened to sue. Very unprofessional. I will never do business with them again. More