Lundgren Subaru of Claremont

My Subaru went in for State Inspection and several other needed items of service. I talked with Gary the afternoon before the scheduled appointment, left the car, and went home. The next morning I received needed items of service. I talked with Gary the afternoon before the scheduled appointment, left the car, and went home. The next morning I received a call stating several other items that needed attention, especially to receive state inspection. The tires were also no good due to manufacturer's fault. Gary and Jim in Parts were able to have the tires covered and I received a healthy discount on the new tires (they are great tires). Gary explained a couple items to me and I told him to proceed. He said he'd call when the car was ready. Guess what? Gary called when the car was ready. Yes, that is different than the past. Gary was knowledgeable, friendly, courteous - all those good traits that should be in someone dealing with the public. Yes, a huge pleasure after dealing with so many other establishments and their "be quiet, we know what we are doing, it will be ready when it's ready, there's no need to smile" attitude. More

Luke and the rest of the team at Subaru of Claremont created a very pleasant car buying experience. At no point in the purchase did I feel as though I was being pushed or swindled into something i did created a very pleasant car buying experience. At no point in the purchase did I feel as though I was being pushed or swindled into something i did not want. Shortly after I had purchased the vehicle a check engine light had came on. Jesse and Luke organized to get it in as soon as possible and it was fixed the same day. I have since recommended Luke and the rest of the team to friends that are considering new vehicles. More

I've purchased several vehicles over the years and have always disliked the entire buying process, but I must say this was the best experience I have ever had. Not only was my salesperson, Jesse Wright always disliked the entire buying process, but I must say this was the best experience I have ever had. Not only was my salesperson, Jesse Wright, informative in helping me decide what vehicle would be best for me and my family, he also took the extra effort by delivering my new car to my doorstep! Thank you to Jesse and the entire team at Subaru of Claremont for making my experience a pleasant and stress-free one. More

Peter Mans needs to continue hiring superlative Sales Consultants like Lucas Pedras who was polite, pleasant, who listened to me, and who cared about what I wanted. He worked very hard for me and was eas Consultants like Lucas Pedras who was polite, pleasant, who listened to me, and who cared about what I wanted. He worked very hard for me and was easy to contact later and always available. Lucas' excellent customer service qualities are hard to find today. It was very refreshing. I have purchased 5 Subarus in 12 years and Lucas was by far the most outstanding consultant. You are very fortunate to have someone who has Lucas' work ethic. As well, both Peter Mans' are top of the line. The agency is immaculate and the overall customer service so wonderful. I love coming to Subaru in Claremont because everyone is so friendly and I feel as though I matter! Sarah Baldwin More

My wife was recently in an accident where someone ran a red light and totaled her car. We quickly began looking for a replacement and found a reasonably priced similar vehicle two hours away in Claremont. red light and totaled her car. We quickly began looking for a replacement and found a reasonably priced similar vehicle two hours away in Claremont. We set aside one day to look at it and one day to pick it up if we liked it. The salesman was made aware of our long trip and appeared to appreciate our willingness to drive four hours round trip. As it turned out, the vehicle was as described and we were able to negotiate a price well below the true market value. We made a down payment and planned to pick it up a few days later. When the day came to pick it up the process went smoothly and we were quickly on our way. I was excited about our experience and felt that we had found a place to do business in the future. That's why I was quite surprised at what happened next. When I went to register the car in my wife’s name (just like her old car was) I was told that I would have to re-inspect it because all the paperwork was done with my name first and not my wife's. The other option was to register it in my name and then lose the remaining balance on the registration from the other vehicle. Since the dealership never asked me whose name the vehicle would be registered in I went ahead and registered it in my wife's name and thought that they would help me with the new inspection. I was very surprised when I called and was told that they would take care of it only if I was willing to drive another four hours round trip to get the correct inspection sticker. Considering the cost of gas and my time I found the offer to be somewhat unrealistic and borderline insulting. I then asked if they could contact a Subaru dealership closer to our home where we could inspect it and was told that it wasn't possible because they are all independent. I then asked it they would just reimburse me the $35 and was told that they wouldn't do that either. After then expressing my disappointment to the salesman on the phone, reminding him that an inspection was part of the deal, he, in an aggressive manor, told me to mail him the receipt and said that he would take care of it. At this point I told him I would think it over and discuss it with my wife. Long story short, my disappointment had little to do with the loss of $35. I was bothered that the dealership wasn’t willing to do the right thing right away. If you have to force someone to do the right thing it really doesn't count. To sum up my thoughts on this dealership, I would say that I paid a good price but was disappointed after the purchase. If small things matter and service after the sale is important to you, I would recommend you steer clear of Subaru of Claremont. More

Clearly a cut above all the other dealerships in the area. We decided to purchase a Subaru Forester with this dealership and our salesmen was Luke. He was professional, answered our questions complete area. We decided to purchase a Subaru Forester with this dealership and our salesmen was Luke. He was professional, answered our questions completely and had no problem taking the time for us to feel comfortable with our purchase. Since then we have serviced our vehicle at this location, traveling 30 miles out of our way. Their staff is honest, informative and a pleasure to be around. Everyone goes out of there way to make you feel welcome and aware of the situation with our vehicle. This is the best dealership in the area! Thank you guys! More

Went into dealer and test drove a car. When asked about price quoted us 25% more than their published website rate (which was already %25 above the national average for this vehicle). This had nothing to d price quoted us 25% more than their published website rate (which was already %25 above the national average for this vehicle). This had nothing to do with our superior credit score because they didn't have it. Needless to say we walked away and spent our money elsewhere. Got a great car at a great price from a superior dealership. Buyer beware! Subaru of Claremont is the Bernie Madoff of car dealerships. They'll rob you blind if you allow it-all the while smiling in your face. Do your research and you'll see that they consistently overprice their inventory. It's your money-spend it wisely. More

I went here to purchase a used car, and was pressured the moment I pulled into the parking lot. I was approached by 4 salesmen within 10 minutes of being on the lot begging for my business. I was very uncomf moment I pulled into the parking lot. I was approached by 4 salesmen within 10 minutes of being on the lot begging for my business. I was very uncomfortable. I asked why the prices were not on the cars and the salesman told me it was thier way of competing with consumers informed by NADA, edmunds, and KBB. I asked the salesman for a list of prices so I could decide on a car without his pressure, and he told me that they had no paper lists, all prices had to be looked up electronically. I made him a list of cars I was interested in, and he pulled out a paperlist right in front of me to look up the prices! (LIE#1) He then told me that all the cars I put on the list were within $1000 in price, so instead of discussin them all just tell him my 2 favorite and we would negotiate from there. I told him no, I wanted to make an informed decision about them all. When he told me thier prices, they differed by thousands! Like over $5000! (LIE#2) The trip to this dealer was a complete waste of my time. Not only were the salesmen pushy, they were dishonest. And the pricing was also really high. I would never recommend this dealer to anyone. More

We went to Subaru of Claremont because we were not happy with the dealer that we purchased the car from (long story). We needed a 30000 mile service for our Outback and initially we just called around to ge with the dealer that we purchased the car from (long story). We needed a 30000 mile service for our Outback and initially we just called around to get prices. We chose Claremont because they were the most reasonably priced in the area. Though we had never been there before, I can honestly say that I was impressed after the visit. Gary and the other people there were all super nice and they got the job done when they said they would. The bill ended up being about $25 less than what they estimated which I thought was nice. We WILL be servicing our Outback there again when the time comes. More

Just out right crooks. Called on a Monday to have them do work and inspection IN THAT ORDER. Went in Wednesday to find out they did not order parts, then failed inspection because they did not order parts. T work and inspection IN THAT ORDER. Went in Wednesday to find out they did not order parts, then failed inspection because they did not order parts. Took them 3 hours to check out a rear wiper and fail the inspection because of the wiper motor (that they failed to order). Now they want me to waste another 3 hours of a day in hopes they fix it. When I called to complain the general manager screamed at me and threatened to sue. Very unprofessional. I will never do business with them again. More