Lundgren Honda of Greenfield - Service Center

Service Center Jill at the service center is very professional, efficient, but also very personable, which makes the sometimes challenging experience of bringing you Jill at the service center is very professional, efficient, but also very personable, which makes the sometimes challenging experience of bringing your car in for service a pleasure, rather than a chore. She know how to take care of her customers. Thank you Jill! More

Personalized Service Transparency and honesty builds trust which in turn creates loyalty. I own a 2009 Honda Accord EX and I never hesitate to schedule my service with thi Transparency and honesty builds trust which in turn creates loyalty. I own a 2009 Honda Accord EX and I never hesitate to schedule my service with this dealership. Well done team ! Remember, sales sells the first, service sells the rest. More

Return to Lundgren Honda in Greenfield for service I scheduled a oil service appointment last week for today, April 23. I was greeted by Service Advisors, Rachel and Jill. Both were courteous and pr I scheduled a oil service appointment last week for today, April 23. I was greeted by Service Advisors, Rachel and Jill. Both were courteous and professional. With the recent changes in the Lundgren service department, I had reservations about continuing to have my 2010 Accord serviced. I am old school and usually follow my established Service Manager where ever they go. Given that, I scheduled a service appointment this past January at Lia Honda. It was a horrible experience......all about selling add-on services I truly did not require at that time. Totally turned off. Thus when it was time to schedule my next service, I decided to give Lundgren another visit. What also made me comfortable are the techs in the shop....some who I know and have worked on my car for a number of years, including the “sticky valve” warranty work performed several years ago. 👍🏻 More

Reception I came in for my 1600 hrs oil change today. The reception greet me with my name and a smile. She explained everything that going to happen, at the en I came in for my 1600 hrs oil change today. The reception greet me with my name and a smile. She explained everything that going to happen, at the end when checking out she also explained what I needed for next service. More

Lack of attentin to detail Our initial purchase went smoothly. Then we had issues. Our first attempt (email) to solve a windshield distortion issue was ignored. Our second conta Our initial purchase went smoothly. Then we had issues. Our first attempt (email) to solve a windshield distortion issue was ignored. Our second contact produced a response stating the service department would be in contact. They did not follow up. Today we took the vehicle (HR-V) to the dealership for inspection. No confirmation could be made, because it was raining hard. Really? (The vehicle was inside a dry shop) The distortion is nauseating, it is widely discussed in online forums, and Honda should have had knowledge of the issue, but chose to brush us aside instead. While driving, the view of the center and edge road striping appears to curve inward creating a disturbing visual disturbance. This is not a fun vehicle to drive More

Very fishy experience with mechanics--against the odds I would give no stars if I could. They were "friendly," but that's not the issue. And it doesn't make up for this experience. I went in for a simpl I would give no stars if I could. They were "friendly," but that's not the issue. And it doesn't make up for this experience. I went in for a simple oil change. Everything seemed fine. But a week later (it's always a clue when a week after you're at the mechanic, something's wrong with your car) the light comes on saying something's wrong with my tire pressure. I go back to Lundgren Honda and am told there's a nail or screw in the tire and I have to get it patched. Okay, well at least I didn't need to replace it. But wait. A week later the light comes back on and I take it back in. They say there's mysteriously another nail in the tire (the same one) and since I already had it patched once, I need to replace it now (for safety). Oh, sure. The odds of any of this happening, without some malign human intervention to make it happen, are not good. I will never go back to this place. I then went to a mechanic known for honesty and asked about the whole thing. They looked into it and said my tire pressure light was actually just going on without it meaning anything was actually wrong with my tire pressure. That mechanic fixed the problem and didn't charge me anything and, since then and only since then, have things finally been right--back to where they were before I made the mistake of going to Lundgren Honda. I will never go back to Lundgren. What happened is actually supposed to be a very common thing that mechanics do in this area. But I won't go back for more of this. I'm going to hold on to my wallet and go somewhere else. More

Upselling for no good reason I was at the dealership in May for the A1 service on my 2016 CRV EXL. The only code that was displayed was for the oil change. Well Brian Sullivan c I was at the dealership in May for the A1 service on my 2016 CRV EXL. The only code that was displayed was for the oil change. Well Brian Sullivan comes to tell me that the tech recommended I needed my pollen and engine air filters replaced as well as the rear differential fluid replaced. I agreed to both. The new fangled code system confuses me because these got done at 65396 mileage and then on June 27 2018 at 70637 the minder code read that I needed the oil change and my tires rotated ( I have my tires rotated off dealership site every other 5000 miles.) and lo and behold I needed the rear differential fluid replaced again. I actually missed this in reality and just discovered it was done twice in 5,000 miles of use.because I am going through my repair orders/invoices due to the fact that Lundgren doesn't disclose its labor rate to the customer. In over a year's worth of invoices there is no stated labor rate. Just last week the code for the air filter was displayed with the A1 service. I remembered that it seemed like I just had it done and I did....about 10,000 miles had elapsed. These guys shouldn't change the schedule if they can't keep track of the timing when they alter the car's memory. I put lots of miles on and I have always done my maintenance in the suggested schedule when it was based solely on mileage. But even this code minder system is based on mileage so why suggest to a customer to do it in a different rhythm and still have the code minder not be able to be adjusted? When I made contact at another dealership about this situation they were concerned that this service department was recommending things that might not have been necessary. I am done with this dealership. More

Misunderstanding and not accepting fault. It was very easy to understand and see that some employees do not care about the customer. I always was under the impression customers comes first, I It was very easy to understand and see that some employees do not care about the customer. I always was under the impression customers comes first, I mean is that not how you get someone to come back? Not to mention I have spent so much money and hours on that business. Treatment was not sufficient and they did not do "Their best" in finding a solution in what was such a small amount of money for such a business. Overall, practically legal theft. More