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Lundgren Honda of Auburn - Service Center

Auburn, MA

3.5
131 Reviews

131 Reviews of Lundgren Honda of Auburn - Service Center

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March 02, 2020

Garrett was very helpful In finding me what I wanted. No pressure conversation led to a purchase. Jim assisted with service and was very helpful. More

by Kyle
Recommend Dealer
Yes
Employees Worked With
Jim Walgreen, Garrett Stcyr
Mar 02, 2020 -

Lundgren Honda of Auburn responded

Thank you, Kyle! Quality customer service is always our number one priority so we are happy to hear that Garrett met your expectations. Thank you for choosing Lundgren Honda of Auburn We look forward to having you as one of our valued customers for many more years to come! Steve Gravel Service Manager 508-749-4230 sgravel@lhonda.com

January 05, 2020

Waste of time Problem that I have with my car, is a "normal sound, and that's how they are designed", and was shrugged away. I will NEVER buy a car from here again. More

by ChrisA70
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Dan Kristoff
Jan 22, 2020 -

Lundgren Honda of Auburn responded

Hi Chris- Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly. Steve Gravel Service Manager 508-749-4230 sgravel@lhonda.com

Jan 22, 2020 -

ChrisA70 responded

I did give you more information..... Read above statement.

December 23, 2019

After being a customer for 4 years and dealing with the service team all that time never had a problem until today. Dealing with Dan was awful.....Very rude,disrespectful and not helpful! Honda you can do More

by Robin.lubke
Recommend Dealer
No
Employees Worked With
Len Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Kristoff
Jan 10, 2020 -

Lundgren Honda of Auburn responded

Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. Steve Gravel Service Manager 508-749-4230 sgravel@lhonda.com

November 19, 2019

Oil change not done correctly About 4 weeks ago I brought my 2018 Ridgeline back for a recall service and while it was there to have some routine maintenance done which included oi More

by Al P.
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
dont know
November 09, 2019

Outstanding Service! I must highly commend Dan Kristoff, Derek Simpson and the service department staff for their work on my used SUV that I purchased at Lundgren in Augus More

by Peter F.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Shearns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha Warren, Dan Kristoff
November 07, 2019

Did not have any time for me, or my business. I also work in customer service, so I am very aware of how a service counter should be run. I was greeted and since Jim was closest to the door, he ma More

by Non-returning customer
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jim Walgreen
October 12, 2019

Special thanks to Frank Mazzeo and Jim Walgreen We bought a used 2012 CRV. It was high in mileage but in exceptional condition with no warranty. When we took it for a test drive, my daughter suspec More

by Melissa and Cheyenne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Mazzeo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Garrett Stcyr, Jim Walgreen
September 24, 2019

Great service I I receive great service from Lundgren I especially would like to thank Gail Fitzpatrick for all of her help. She always returns my calls & always g More

by J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Fitzpatrick
August 27, 2019

Service department Scale of 1-5, this service department gets a 0! The service manager has no customer service qualities. Canceled my “service agreement” 6 months into m More

by Ufcw@local1445
Recommend Dealer
No
Employees Worked With
August 02, 2019

Very pleased to have been assisted by Ms. Hart today Thanks very much for the service writing and repair of my Accord. Ms. Page demonstrated a clear understanding of both my particular vehicular needs an More

by Bill Bernhard
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paige Hart
5.0
This rating includes all reviews, with more weight given to recent reviews.
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