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132 Reviews of Lundgren Honda of Auburn - Service Center
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March 27, 2020
Fixed it MYSELF So after buying my 2016 Honda Fit from Lundgren 11/11/19, I started to notice a clunking in the front end of the car on bumps. I replaced the end link So after buying my 2016 Honda Fit from Lundgren 11/11/19, I started to notice a clunking in the front end of the car on bumps. I replaced the end links myself hoping that would stop the noise, it didn't. I contacted them about 2 weeks later. I went to Lundgren Honda of Greenfield because it was closer to me. Of course they found a REAR strut bad, replaced it, but according the them they heard nothing up front, the service manager said "Maybe I heard that noise resonating up front" I don't think so... Then said "I don't want to call the Fit an inferior product, but they are an economy car, and you get what you get". They said they aren't going to throw parts at it if there's no problem. I emailed Auburn and the service manager there, Dan( who never even came out to greet me or anything), said bring it in so they can look at it. As usual, they made it seem like I was crazy, or hearing things, and said "that's how the car is designed". So I said forget Lundgren, they are useless, apparently the "warranty" is a joke there. I bought new KYB struts, all new genuine Honda parts and replaced the struts, mount bushings, strut bearings, and upper mount rebound bushings. Well now the car has NO NOISE!!!! NO clunking, it's completely normal... The bushings were worn, and the strut bearings had a LOT of play in both. Yet, I guess I'm just being "nit picky". They said the "master tech's" at both dealerships looked/drove the car, and found nothing. I guess I should apply as a master technician, because I did the work myself(went to school for automotive), and I fixed the problem myself. So I paid $580 out of my own pocket for something that should have been warrantied. Never again would I buy so much as a wiper blade form them.... More
by ChrisA70
Employees Worked With
Dan Kristoff
March 02, 2020
Garrett was very helpful In finding me what I wanted. No pressure conversation led to a purchase. Jim assisted with service and was very helpful. pressure conversation led to a purchase. Jim assisted with service and was very helpful. More
by Kyle
Employees Worked With
Jim Walgreen, Garrett Stcyr
January 05, 2020
Waste of time Problem that I have with my car, is a "normal sound, and that's how they are designed", and was shrugged away. I will NEVER buy a car from here again. Problem that I have with my car, is a "normal sound, and that's how they are designed", and was shrugged away. I will NEVER buy a car from here again. More
by ChrisA70
Employees Worked With
Dan Kristoff
December 23, 2019
After being a customer for 4 years and dealing with the service team all that time never had a problem until today. Dealing with Dan was awful.....Very rude,disrespectful and not helpful! Honda you can do service team all that time never had a problem until today. Dealing with Dan was awful.....Very rude,disrespectful and not helpful! Honda you can do better than this and need to........Patrick Subaru is coming g soon next door. Very tempting. More
by Robin.lubke
November 19, 2019
Oil change not done correctly About 4 weeks ago I brought my 2018 Ridgeline back for a recall service and while it was there to have some routine maintenance done which included oi About 4 weeks ago I brought my 2018 Ridgeline back for a recall service and while it was there to have some routine maintenance done which included oil/filter change. Vehicle was perfect from delivery to that point. Service visit went well and the service writer was quite helpful. However after a couple weeks went by (and the outside temp started to drop) I began to notice oil stains in my driveway. Bottom line is that the drain plug was not tightened correctly. After i tightened it, the leak has stopped. Undoubtedly what happened was that when the drain plug was reinstalled, a new crush washer which according to Honda service procedure is supposed to be used, was not and instead the previous one which had already been compressed was still on there. After this I wont be using Lundgren Honda service anymore. If they cant get an oil change right, I wouldn't be confident that they would do an actually complicated repair correctly. More
by Al P.
Employees Worked With
dont know
November 09, 2019
Outstanding Service! I must highly commend Dan Kristoff, Derek Simpson and the service department staff for their work on my used SUV that I purchased at Lundgren in Augus I must highly commend Dan Kristoff, Derek Simpson and the service department staff for their work on my used SUV that I purchased at Lundgren in August. They chased a problem that was not easy to find, but stayed on it, diagnosed it and fixed it. They kept me informed through the whole process and couldn't have been nicer. The entire service experience was outstanding and better than I have had at any dealership anywhere, anytime before. I highly recommend the Lundgren service department for any type of repair or maintenance no matter where you bought your vehicle. More
by Peter F.
November 07, 2019
Did not have any time for me, or my business. I also work in customer service, so I am very aware of how a service counter should be run. I was greeted and since Jim was closest to the door, he ma I also work in customer service, so I am very aware of how a service counter should be run. I was greeted and since Jim was closest to the door, he made eye contact and asked if he could help me. That was all good, but that was it. I could not explain anything. He had to “get to the garage" which was more important than making a good first impression. The proper thing to do would have been to greet me and say, I will be with you in a minute and finish what he was working on, then give me his full attention. I did get a card and was told to call the main number, guess what I will not do – call the main number. I was there to see firsthand how the service department was run. I obviously made more of an effort than Jim. And if the service department is so understaffed that customers can’t talk to a person face to face, then how poorly is the rest of the service department run? More
by Non-returning customer
Employees Worked With
Jim Walgreen
October 12, 2019
Special thanks to Frank Mazzeo and Jim Walgreen We bought a used 2012 CRV. It was high in mileage but in exceptional condition with no warranty. When we took it for a test drive, my daughter suspec We bought a used 2012 CRV. It was high in mileage but in exceptional condition with no warranty. When we took it for a test drive, my daughter suspected something with the rear brakes. Needed to say say the brakes went about a month later. Thanks to Frank Mazzeo and Jim Walgreen, they towed the car from Putnam, Ct. They fixed the brakes-calipers , pads and rotors and footed the bill. My daughter was so happy she cried. Other than that we feel it was a great deal. We can't say enough how much we appreciate what they did for us!!!!! I go there regularly for service on my 2011 CRV and I am always greeted with a happy and friendly face. The work is exceptional! More
by Melissa and Cheyenne
September 24, 2019
Great service I I receive great service from Lundgren I especially would like to thank Gail Fitzpatrick for all of her help. She always returns my calls & always g I I receive great service from Lundgren I especially would like to thank Gail Fitzpatrick for all of her help. She always returns my calls & always gets me in there immediately whenever there's a problem . I never have to wait She never pushes service on my car that I don't need.& is honest & kind. More
by J
Employees Worked With
Gail Fitzpatrick
August 27, 2019
Service department Scale of 1-5, this service department gets a 0! The service manager has no customer service qualities. Canceled my “service agreement” 6 months into m Scale of 1-5, this service department gets a 0! The service manager has no customer service qualities. Canceled my “service agreement” 6 months into my lease, because of the rudeness of the service manager. More
by Ufcw@local1445
Employees Worked With
