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Lundgren Honda of Auburn - Service Center

Auburn, MA

3.5
131 Reviews

131 Reviews of Lundgren Honda of Auburn - Service Center

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March 25, 2021

Paige is an excellent service provider. She is extremely helpful, knowledgeable and professional. Her friendly personality makes it a pleasure to work with her. She is the best at her job! More

by Maggiehart1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paige Hart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2021 -

Lundgren Honda of Auburn responded

Maggie, Thank you for your very kind review. Paige and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lundgren Honda of Auburn. Experience it! Steve Gravel Service Manager 508-749-4230 sgravel@lhonda.com

March 24, 2021

2017 Honda Accord touring model It is still covered under the bumper to bumper warranty the rubber weather strip is ripping along bottom of drivers door I was told that it is not covered they say it's More

by jimdoolittle45
Customer Service
Recommend Dealer
No
Employees Worked With
Jim Walgreen
Apr 10, 2021 -

Lundgren Honda of Auburn responded

Jim, thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail. Steve Gravel Service Manager 508-749-4230 sgravel@lhonda.com

Apr 11, 2021 -

jimdoolittle45 responded

Dear Mr Gravel I have called you three times I left phone messages and you have yet to respond.My email is jimdoolittle45@gmail.com

December 30, 2020

The service departments have been wonderful since I’ve gotten my 2018 CR-V. I’ll never take my car anywhere else to get serviced. Kenny has been very helpful each time I’ve brought my vehicle in for s More

by jholz01752
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Seda
Dec 30, 2020 -

Lundgren Honda of Auburn responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Kenny and our team and don't hesitate to let us know if we can be of further assistance. Experience it! Steve Gravel Service Manager 508-749-4230 sgravel@lhonda.com

Dec 30, 2020 -

jholz01752 responded

I’ve had my CRV for a little over 2 years and I won’t trust anyone but the service department with my car.

December 16, 2020

Honest. Friendly. Upfront. A safety forward thinking. Reassuring. Incredible communicator! A guy I can and will be comfortable with taking my car in for service! More

by michaelpedersonrn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Walgreen
Dec 16, 2020 -

Lundgren Honda of Auburn responded

Thank you, Michael! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lundgren Honda of Auburn. Experience it! Steve Gravel Service Manager 508-749-4230 sgravel@lhonda.com

October 10, 2020

Jose definitely made it happen for me 100 percent I came in for some mantenice on my car and left with a 2020 Honda I absolutely love the service I got and I will definitely be sending people his way More

by Sam.santana1020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Barnatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jayson Navarro
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Turney, Ryan Hill, Adam Abdolrahim, Jose Alfaro
Oct 10, 2020 -

Lundgren Honda of Auburn responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jose provided such a great experience. Thank you again for choosing Lundgren Honda of Auburn, we look forward to having you as one of our valued customers for many more years to come! Experience it! Steve Gravel Service Manager 508-749-4230 sgravel@lhonda.com

August 21, 2020

I went to Lundgren Honda in Auburn 3 times between September & October 2019 looking for a 2017 Honda CRV, they didn't have any as I wanted one with leather seats. In November my son in law knew of one More

by NONNADONNA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Chuck Shearns
1.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Mazzeo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2020 -

Lundgren Honda of Auburn responded

I am deeply concerned to learn about your disappointment regarding your recent experience. Your feedback is important to us, and I would appreciate the opportunity to address your concerns further. Please reach out to me at your earliest convenience to discuss your situation further. Steve Gravel Service Manager 508-749-4230 sgravel@lhonda.com

June 24, 2020

Very disappointed with our current service with Lundgren, we have purchased several cars through this dealership in the past. Our most recent experience involved seat belt replacement which we were told was More

by Mike
Recommend Dealer
No
Employees Worked With
Gail Fitzpatrick
Jul 11, 2020 -

Lundgren Honda of Auburn responded

Hello Mike, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. We do apologize for the insufficient communication. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly. Steve Gravel Service Manager 508-749-4230 sgravel@lhonda.com

May 20, 2020

Gail was the service advisor assigned to me by chance on a few occasions. 1.She has EXCELLENT customer services skills 2.Truly a genuine person. 3.Easy to speak with and respectfully gives the custom More

by Sllider2
Recommend Dealer
Yes
Employees Worked With
Gail Fitzpatrick
May 21, 2020 -

Lundgren Honda of Auburn responded

We are very happy to hear that Gail provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Experience it! Steve Gravel Service Manager 508-749-4230 sgravel@lhonda.com

April 11, 2020

Excellent service I needed new brakes front and back and an oil change. Whenever I come to the service dept. I have no worries. They are the best. Gail treated me with More

by Debbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Warren, Gail Fitzpatrick
Apr 11, 2020 -

Lundgren Honda of Auburn responded

Debbie, thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We're thrilled to hear that Gail took such good care of you. We look forward to seeing you again! Experience it! Steve Gravel Service Manager 508-749-4230 sgravel@lhonda.com

March 27, 2020

Fixed it MYSELF So after buying my 2016 Honda Fit from Lundgren 11/11/19, I started to notice a clunking in the front end of the car on bumps. I replaced the end link More

by ChrisA70
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Dan Kristoff
Apr 13, 2020 -

Lundgren Honda of Auburn responded

Thank you for providing this feedback, Chris. Our goal is to make sure that everyone who visits the dealership leaves happy, and it's disappointing to learn that we missed the mark here. If it's possible to learn more about your experience and work to set things right, please reach out to me directly. Steve Gravel Service Manager 508-749-4230 sgravel@lhonda.com

Apr 13, 2020 -

ChrisA70 responded

Same automated stupid response that I replied to a few other times... I EMAILED YOU DIRECTLY since you were out of your office when I called, and STILL no reply to me directly, you want to make things right? SEND ME A CHECK FOR $480 for all the parts I replaced with my own money...