Lundgren Honda of Auburn - Service Center

Neil Latino has gone beyond to make my daughter's first experience of buying a car very easy and comfortable. Three months after she owned her accord, she decided it was getting to dirty for her,he went o experience of buying a car very easy and comfortable. Three months after she owned her accord, she decided it was getting to dirty for her,he went out of his way to get my daughter's car cleaned and waxed after even though the coupon has expired. He has always responded quickly to her emails to answer any questions she might have. I would recommend this dealership to anyone. More

Jonathan was extremely helpful to my parents in finding a new car. From the moment they stepped in the door of the dealership, it was clear that Jonathan was not there merely to be a salesperson, but also to new car. From the moment they stepped in the door of the dealership, it was clear that Jonathan was not there merely to be a salesperson, but also to be a friend. Since the purchase, none of us have had any regrets. But Jonathan's friendship proved true when we decided we wanted to change the configuration of the locks on the car a few months later. Jonathan came over to our house to help us out, and he had the configuration changed in no time! I was amazed at how well he knew his product. I would recommend Jonathan's service to anyone looking to purchase a car. More

I bought a car from salesman Justin LaPlante about a year ago. I was in Lundgren for routine service on my car and Justin was working. He saw me and came right over and asked how my car was, if everything ago. I was in Lundgren for routine service on my car and Justin was working. He saw me and came right over and asked how my car was, if everything was all right with it. I think that that is fantastic customer service and it is so nice to know that the great customer service doesn't end as soon as you make the purchase and walk out the door. More

Considering I was broken down and do not live in the area, Nuno and Jonathan treated me like I was a regular customer. Jonathan drove me to a hotel and picked me up the next morning since it was too la area, Nuno and Jonathan treated me like I was a regular customer. Jonathan drove me to a hotel and picked me up the next morning since it was too late on a Friday to order the part for my Honda. Thanks! More

We currently service our Civic at Lundgren and have no complaints. Although we have not bought a car from Lundgren, their up-front pricing policy seems easy to deal with. Based on the excellent service complaints. Although we have not bought a car from Lundgren, their up-front pricing policy seems easy to deal with. Based on the excellent service work and their friendly, customer-oriented attitude, I would recommend them for service or sales. More

I have bought 4 new vehicles from Lundgren Honda since 1998 2 accords, 1 van, 1 CRV. and all have been serviced at Lundgren. I have NEVER had a problem with service. All employees have treated me courtio 1998 2 accords, 1 van, 1 CRV. and all have been serviced at Lundgren. I have NEVER had a problem with service. All employees have treated me courtiously and professionally. Also, nearly every time, I have just popped in during the day and have had service done in a timely manner, including when I require more than just an oil changes. I once got there later in the afternoon and they did not have a part I needed (bent rim from pothole) so they gave me a loaner Van with no problems. They have a very clean service area with free coffee, tea, breakfast items, juices for the kids. They have 3 different areas, a kid room with toys (great when my kids were toddlers, toys were clean), leather chair quiet room (with 2 computers w/web), and Flat panel tv lounge. Purchasing the 4 new vehicles was smooth and I have always been treated nicely and have found their "no haggle" price to be competative. I was happy to discover this dealership and would model it if I were to open a dealership of my own. I am only bothering to write this because I read some of the low rated reviews and I could not believe them. I have not experienced anything close. I hope this helps. More

I bought my 2007 Accord from Lundgren. When it needed I bought my 2007 Accord from Lundgren. When it needed its first repair in June 2007, I contacted the service center for an appointment. Looking at t I bought my 2007 Accord from Lundgren. When it needed its first repair in June 2007, I contacted the service center for an appointment. Looking at their website today, they appear to have expanded their hours, which is excellent, but at the time, they (the service center, as distinct from sales and oil changes) were open Monday-Friday until 5:00 and closed Saturdays. This seemed an inconvenient and impractical customer service model in a day and age when many husbands and wives both work Mon-Fri till 5, followed by a long commute, and in a bad economy when many employers don't look kindly on employees taking days off from work for every minor car issue. The Lundgren employees I spoke with just had a general "can't get there from here" mindset. There was no offer of loaner cars. The only suggestion was that I had to get the car there before 5:00. It turned out to be a more serious problem than it had appeared (what appeared to be a large scratch--parking garage pillar damage--apparently had something bent underneath and necessitated a new door and a hefty payment to another garage). In any event, the Lundgren employees' approach was unhelpful. A more serious issue arose when I took the car Sat., Oct. 4, 2008 to a local garage for state inspection. It failed due to not having a front license plate. The inspection guy said this is a regulation most of the general public has never heard of. Indeed, the RMV site acknowledges "many people" are unaware. However, you would think a dealer that does inspections would be. My old car had front and back license plates. I traded it in to Lundgren and they put the plates on the new car. The new car has a sloped front and no bracket. I thought some car styles were just like that. When I called Lundgren Oct. 4 to ask what they did with such "unused" license plates, the receptionist (who was nice) said they sent them back to the RMV. The manager then said they could not possibly have made a mistake. He asked condescendingly, in a tone as though speaking to a child, whether I had been in an accident recently. The answer is no, though I think if I had, I would have been aware of it and thought of that before calling(and not called!). The garage guy said there was no evidence there had ever been a bracket or plate holder there--no marks or screw holes. Lundgren just suggested I order a duplicate plate on-line, but that is one service RMV doesn't allow on-line and RMV is closed in my area on Saturdays. I will have to drive nervously many miles during the work week with a rejection sticker before I get this straightened out alone. I was amazed to read here of Lundgren going out of their way to deliver cars to New York and so forth! No one offered the slightest customer service to me, even for what was apparently their mistake (neglecting to put the front license plate on). When I bought, they said Call us anytime in the middle of the night, etc if you have a problem, but I have no trust in this--I would call AAA. In short, their non-service results in inconvenience for customers, embarassment, missed work time, and much stress. Sorry to see it. More

No problem setting an appointment to have the 70k service. Annie went over what to expect and how long it would take Car was ready before I anticipated it being ready. I asked for a service sche service. Annie went over what to expect and how long it would take Car was ready before I anticipated it being ready. I asked for a service schedule which she printed out. A very simple guide to when I should bring it in and what would be done at future visits. Everyone there seemed happy to help. Clean and comfortable areas to wait. Impressed with quiet separate lounge/office area. The service area is very neat and clean. More

Multiple promises to call with status of vehicle without following through. The only time dealer called me was to get permission to start this expensive job... after that I had to initiate EVERY phone call. following through. The only time dealer called me was to get permission to start this expensive job... after that I had to initiate EVERY phone call. And there were many. Even when told I will call you back in one hour... nothing after three, so I had to call. This is just one example. This one day job turned into 6 days. Service advisor was not friendly at all. She even pissed off my wife, which is pretty hard to do. Just took my car in today for more work - but it was not to Lundgren Honda. They should be ashamed. More

I'd always been a happy Lundgren customer - until Dec 21. I don't buy cars often (I have a 98 Accord) because I don't have to. I've owned only Honda and Acura cars since 1979, and love them. I've had a new H I don't buy cars often (I have a 98 Accord) because I don't have to. I've owned only Honda and Acura cars since 1979, and love them. I've had a new Honda dealer only two miles from my house, but continued to drive the 25 mile round trip to Lundgren because I was happy with their service. This may sound picky to most, but when I picked up my car after having had $1,398.78 of service work last Wednesday, the car hadn't even been washed. I always go to Lundgren Service, and have had over $3,000 of service there in the past year, as well as a $3,000+ auto-body job at their "collision center". When I told John I was surprised the car hadn't been washed, he told me he couldn't break the dealership policy of no car washes. I expressed concern for their business - surely they made exceptions for large service jobs, good customers, or as a marketing tactic to keep people from trying their new competition. I got a "nope". I even called the dealership that night and left a voice mail for one of the Lundgren brothers that own the dealership - no return phone call. I guess they don't care. Lundgren gave me a reason to try Ragsdale Honda, and I'm going to try them. More