Lundgren Honda of Auburn

My experience at Lundgren in Auburn MA. From the moment I walked through the door I was greeted by Garrett St. Cyr and asked what I was looking for. He then went through my options, found my From the moment I walked through the door I was greeted by Garrett St. Cyr and asked what I was looking for. He then went through my options, found my vehicle, and I drove off with it the very next day! Thank you Garrett & Lundgren Auburn! ~Kevin VanCott More

Jayson was awesome, we went through so many obstacles because I was a first time buyer and Jayson never gave up on us no matter what! I would highly suggest was awesome, we went through so many obstacles because I was a first time buyer and Jayson never gave up on us no matter what! I would highly suggest him and Lundgren Honda 100%! Thanks so much. We are excited to be apart of the Honda family. More

Be Careful with Jayson If you're looking to buy a car from the typical, infamous salesman, Jaysons's your man. I recently purchased my first car from this dealership. M If you're looking to buy a car from the typical, infamous salesman, Jaysons's your man. I recently purchased my first car from this dealership. My dad suggested this particular Lundgren because he has always worked with honest, straight-shooting staff for the past 25 years. Jayson, was anything but this. Two weeks before coming into the dealership, I had emailed him specifically what I was looking for. Every single car that he sent me did not meet my qualifications. While it was frustrating, I blamed it on human error and quickly dismissed it. My dad came with me to the dealership to prevent me from being ripped off as I am a young woman. However, he was confident that this would not happen. Once in the dealership, all of his confidence went out the window. The car that I was interested in needed some body repair work, and was originally priced to match the "outstanding condition" quote, according to Edmunds.com. When I asked for justification for the price of the vehicle, which was clearly not outstanding, he stated that he was "laid-back" and "fair" and would not negotiate price (as he literally crossed his legs, and put his hands behind his head). However, the $225 for a monthly payment was not the same $177 a month I researched using Lundgren's calculator on their website. After I asked twice more why these were such different numbers, he stated the $225 included taxes and fees. At this point, most decent salesman would have explained these numbers in detail. However, he merely rolled them off his tongue as quickly as he could. Another five minutes later, he scribbled these numbers on a paper without labeling each one, and forgot to add in the VSI fee. In between these short, meaningless interactions, he juggled another upset customer that later came up to my father and I to warn us to "Be careful with Jayson". At the end of this non-negotiation, I stated that I would only take the deal for $180 a month for 60 months; fair is fair. Jayson confirmed over the phone that he could do these numbers and would send written verification via email. Not so shockingly, the numbers did not match what he stated on the phone to me 10 minutes prior. After some more discussion, he honored my asking price and we set up a meeting to sign paperwork and trade in my vehicle. A day before the appointment, I called Lundgren to find out what to expect during that time as Jayson gave me no clear information via email when I had questions. Brian, the manager, told me that I would actually need to come in more than once to get the car as my appointment was too late in the day to process the information with my insurance. Jayson did not communicate any of this to me. Both my father and I had to rearrange our schedules last minute to get the same day service as I no longer live in the Auburn area. The day of signing, I asked to work with the manager as I did not anticipate things going smoothly with Jayson. Everyone that I worked with that day was very professional and well-spoken. While I could claim that my age and gender were the reasons for Jayson's inabilities, I strongly believe that he treats everyone with equality. I predict that he is equally dishonest and unfair to all of his clients. I am a very understanding person and gave him several chances to truly represent a place that my dad has enjoyed doing business with for the past 25 years. Maybe Jayson is the only salesman that believes that the customer merely represents the dollar. Or, maybe the dealership is becoming more "laid-back", and, fair does not mean what it used to. Regardless, be careful with Jayson. More

Great Experience From start to finish negotiating the lease on our new 2019 Honda Pilot was flawless. Russ listened to what we were looking for in the vehicle and did From start to finish negotiating the lease on our new 2019 Honda Pilot was flawless. Russ listened to what we were looking for in the vehicle and did his best to make it happen. There was no hassle in getting us into our new vehicle. More

Helpful and Knowledgeable Walked in late to the Lundgren Honda dealership to check SUV. Mr. Russell Rheault patiently explained all features of the SUV. He has very good knowl Walked in late to the Lundgren Honda dealership to check SUV. Mr. Russell Rheault patiently explained all features of the SUV. He has very good knowledge of the products and is ready to help customers with all their queries. Thank you Mr Russel More

Purchase of new 2109 Honda CRV Garrett St. Cyr worked with us to purchase a new 2019 Honda CRV EX-L.......Garrett was very polite and fun to work with and we would not hesitate to Garrett St. Cyr worked with us to purchase a new 2019 Honda CRV EX-L.......Garrett was very polite and fun to work with and we would not hesitate to work with Garrett again.... Lundgren Honda has been a great find for us on buying new cars and this is our 3rd CRV.... Thanks Garrett...... Hope you like the Snickers and 3 Muskateer's ! More

Service department Scale of 1-5, this service department gets a 0! The service manager has no customer service qualities. Canceled my “service agreement” 6 months into m Scale of 1-5, this service department gets a 0! The service manager has no customer service qualities. Canceled my “service agreement” 6 months into my lease, because of the rudeness of the service manager. More

Talk about trying to take advantage of someone I bought a new Honda Civic from them back in May of this year. It then got rear-ended and totaled in July. Last week I went back to them to get anothe I bought a new Honda Civic from them back in May of this year. It then got rear-ended and totaled in July. Last week I went back to them to get another new vehicle without going to anyone else. I test drove a CRV and decided that I wanted to lease one. Their first offer to me was $449/month and when I was not interested in that they came back with $399/month. I actually contemplated that but decided to go home and think about it. Before leaving they were trying to pressure me into signing but thankfully I didn't. The next day I did some research and the price seemed high and when I asked for a complete breakdown of all the numbers I did not get that but they now came down to $373/month. I contacted Bernardi Honda and asked for a quote with the same exact terms and the exact same car. Their very first quote was $315/month. I leased my car from there and then I texted the salesperson to let him know I was all set and they tried to match it with $309/month. I think that is shameful and shady that a customer who just bought a car from there two months prior and was back because of horrible car accident was trying to be taken advantage of. That is a horrible way to treat a customer. More

Excellent CS and Professionalism I was very pleased with my overall experience at Lundgren. Najib was knowledgeable about the vehicle I was interested in as well as very patient. Ov I was very pleased with my overall experience at Lundgren. Najib was knowledgeable about the vehicle I was interested in as well as very patient. Overall dealing with Najib & the Lundgren team was excellent! More