Lundgren Honda of Auburn

I went into Lundgren interested in the CRV. I wasn't sure if I wanted new,used or lease. Jonathan was extremely helpful by starting the process via email, so when I went INTO the dealership it was really qu if I wanted new,used or lease. Jonathan was extremely helpful by starting the process via email, so when I went INTO the dealership it was really quick!! I got exactly the car I wanted, for a price that made me happy! I've always been a little overwhelmed at the thought of car shopping on my own, and Jonathan made the whole process quick, easy and actually pleasant!! I am recommending Jonathan and Lundgren to anyone I hear is looking!! More

Lundgren Honda is what all dealers should aspire to be. They have been very fair and honest to do business with without the usual pressure and games that car dealers have become known for. I have always d They have been very fair and honest to do business with without the usual pressure and games that car dealers have become known for. I have always dreaded the car buying experience, but the experience at Lundrgren is completely different. They clearly understands what customer service is supposed to be about. It is very apparent that they respect and value their customers. I oversee a retail division and plan on using my experience at Lundgren as an example of how to treat a customer properly when training the managers in my company. Mt Fraser was the sale representative that assisted me and worked hard to make sure we found exactly what we were looking for in a very short time frame and ensured that all of the paperwork was completed in time for a Christmas surprise for my wife. Mr Kenney, the Sales Manager made sure the car arrived in time for us and followed up after delivery with a few details that we did not have the time to complete due to the short time frame we were all working in. Mr. McEwen, the General Manager, was personally involved to make sure my family was completely satisfied with the purchase of our new Odyssey. I was especially impressed that Mr. Lundgren took the time to be involved and was genuinely interested that we were well taken care of by his dealership. In this day and age of 'buyer beware', it is nice to find a place of business that clearly conducts their business with the customer in mind and understands that their future success is directly tied to building a faithful base of customers by simple good old fashion caring about their customers. They do care and it shows - Thank you Lundgren Honda. More

I was looking for a used car for my step son age 21. When we arrived at Lundgren Honda I told the young salesman Jonathan Mason that I didn't trust car dealer salesman. Mr. Mason calmly told me that he When we arrived at Lundgren Honda I told the young salesman Jonathan Mason that I didn't trust car dealer salesman. Mr. Mason calmly told me that he wanted to earn my trust. Mr. Mason was polite, informative and seemed to be a very honest person. I know some car salesmen are aggressive and dishonest, we have that in every business but this guy seemed different. I have dealt with other car salesman and have had bad experiences. We drove a few used cars as Mr. Mason knew what I was looking for. When it was time to discuss price Mr. Mason repeated what he had said when we first came into the dealership. That the price that we had seen online was a firm price and there would not be any negotiations on price. (He didn't say it like that but that's what I got out of what he did say). So when I tried to negotiate for a better price Mr. Mason stated that he could not compromise the integrity the dealership has as a way of doing things. (or something like that). Even though he knew that I would walk away from the deal he did not budge with the price. I left the dealership. My step son really liked the vehicle but I told him that we would look further for another vehicle. Mr. Mason called be about 10 minutes after I left the dealership. He stated that he would try and speak with management to try and see what he could do to sell us that 2005 Honda Accord. Tomorrow came and Mr. Mason called and stated that he could not do any better on the price and that the price was a great deal for the vehicle. After doing some research online we decided to buy the vehicle. One of the key selling points was the 6 month, 6000 mile warranty which no other dealership would give on a used vehicle. That and the fact that Mr. Mason guaranteed that the dealership would fix the front end noise that I heard during the test drive which ended up being an axel. In closing I was very happy with the experience and I told Mr. Mason that I would be recommending him and Lundgren Honda for anyone I knew who was looking to buy a vehicle. Thank you Jonathan Jesus Rosa Jr Giovanni Ramos,step son More

Jonathan was extremely helpful to my parents in finding a new car. From the moment they stepped in the door of the dealership, it was clear that Jonathan was not there merely to be a salesperson, but also to new car. From the moment they stepped in the door of the dealership, it was clear that Jonathan was not there merely to be a salesperson, but also to be a friend. Since the purchase, none of us have had any regrets. But Jonathan's friendship proved true when we decided we wanted to change the configuration of the locks on the car a few months later. Jonathan came over to our house to help us out, and he had the configuration changed in no time! I was amazed at how well he knew his product. I would recommend Jonathan's service to anyone looking to purchase a car. More

This dealer has a one price system. This is nice for people who do not want to negotiate or can not negotiate. For example, another dealership at a Toyota gave me a price and then I said I would think people who do not want to negotiate or can not negotiate. For example, another dealership at a Toyota gave me a price and then I said I would think about it. Then he said what price would be good for you? You will not get this type of sales tactic here. This dealer is easy to do business with. Nice sales system. They will not give you a high price and make you work the price down. The business manager was helpful. Good extra benefits at no extra cost. Knowledgeable sales people. More

My old car was dying. I needed something newer. Jonathan showed me a few options that would work for keeping car costs low while I try to finish up my college degree. We looked at a couple used ca Jonathan showed me a few options that would work for keeping car costs low while I try to finish up my college degree. We looked at a couple used cars and considered leasing. After considering everything, I decided the best option was to go ahead and buy one of the used cars. All my previous cars were either sold or given to me by family and friends, so I have no other car purchases to compare this transaction to. More

This is our second Honda we bought from Lundgren and Hondas are in my family. We needed a used car ASAP and Lundgren came through for us with flying colors. All the guys listed above did an outstanding Hondas are in my family. We needed a used car ASAP and Lundgren came through for us with flying colors. All the guys listed above did an outstanding job and we love our Civic. Lundgren Honda is a great place to have service done in a timely, friendly accommodating fashion. NO SALES PRESSURE is the key to Lundgren and each employee went out of our way to meet our needs. Jonathan Mason especially followed up on items such as the LoJack we had installed in the car. Our insurance company needed to see a certificate to update our insurance discount. Jonathan worked with us from the first day we purchased the car. Jeff, Glen and Rick did an outstanding job getting our need taken care of. Thanks guys, you are the best!! More

We had been wanting a Honda Pilot for about a year now. We met with a sales rep in August and kept his card. When the time came to buy, we called him. Although he wasn't able to help due to being out on We met with a sales rep in August and kept his card. When the time came to buy, we called him. Although he wasn't able to help due to being out on medical leave, he gave the name of another rep who was GREAT. My husband went down and spoke with hime then I came in to meet with him. I was never fearful that I was being taken advantage of or that people were trying to "put one over one me." I really wanted a black vehicle and they were able to get what I asked for. We love the service we received and we love driving our Honda Pilot!! More

I Elzenita recommend this dealer, Jonathan Mason, for everyone. My Review of Lundgren Honda: As an old woman, I am always weary going into car dealerships without "backup." Before going to Lundgr everyone. My Review of Lundgren Honda: As an old woman, I am always weary going into car dealerships without "backup." Before going to Lundgren, I had asked my friends to come for support, especially because I speak Portuguese and I’m not understand everything in English but fortunately, I can say it, after so many prayers asking God directions, for what can I do? Keep my Honda 2007 that I loved? Or do another lease for 2010? Or find another car? I decided to head to the dealership by myself. As soon as I walked in, looking for the first dealer in 2007, but I didn’t saw him. Jonathan was able to put me at ease with his friendliness; my first dealer wasn’t working there anymore. And I start to talk with Jonathan about my questions, what is the best deal? Jonathan was very nice and patience with my broke English in our conversation. I got a good deal on a 2010 Honda Civic and was able to pick it up two days after our deal. He still care of all my doubts about the car anytime when I called him with my questions. There was no pressure from any of the people from Lundgren Honda-Rt.20 Auburn MA, every time when I need their services for my car they provided me with due precision, it’s nice to be there. My car is a excellent car, comfortable, I loved! Thanks Jonathan you are a nice person with heart. Good Job! Elzenita Leite More

This is the fourth car that my spouse and I have purchased at this dealership, both new and used. The last three purchases prior to this one, we did the usual search with other dealerships for pric purchased at this dealership, both new and used. The last three purchases prior to this one, we did the usual search with other dealerships for price comparision, etc., but we always utimately returned to Lundgren because no one can beat their superior service, the friendliness and professionalism with which they work and the ultimate value you receive when purchasing a vehicle from them. For our most recent purchase, we didn't even bother going elswhere. It's always a pleasure dealing with both the service and sales staff. There is never any pressure to buy anything, including additional service contracts, etc. and the price is stated clearly without the need to haggle. The additional value of free loaner cars and free roadside assistance for as long as you own the vehicle is not only a huge savings but a piece of mind that is invaluable. You are not only treated as a valuable customer before you purchase your vehicle, but long after as well which is a rare treat in car dealerships. More