Lundgren Honda of Auburn

I had visited another dealership (not Honda) a month previous to my purchase and I had such a bad experience that I was afraid to continue my search for a new vehicle. One day a friend at work recommend previous to my purchase and I had such a bad experience that I was afraid to continue my search for a new vehicle. One day a friend at work recommended the Honda name, so I figured I would give my search another try. The closest Honda dealership to me is Lundgren Honda in Auburn MA, and that's when I met Neal Latino, who changed my whole outlook on car salesmen. He was not pushy whatsoever, very caring to my needs, very informative, extremely kind, patient, and actually funny, in a nut shell, everything opposite of what you think about car salesmen. He made my new car buying experience an enjoyable one. After my purchase, over the following week, any issues or concerns that I had he took the time out to answer my questions and did not make me feel like I was being a bother, he was very helpful. I would highly recommend Neal Latino to anyone who is looking to purchase a Honda at Lundgren in Auburn. J.D. More

From the moment I walked thru the door the sales staff was very accomodating. Neil Latino was honest, respectful and answered any question I threw at him. By far the best dealership around Massachusetts. was very accomodating. Neil Latino was honest, respectful and answered any question I threw at him. By far the best dealership around Massachusetts. A+++ More

I had always found car shopping experience intimidating until I met Neal Latino at Lundgren Honda. It was astonishing to find someone in the car sales industry who was genuinely concerned with my best inte until I met Neal Latino at Lundgren Honda. It was astonishing to find someone in the car sales industry who was genuinely concerned with my best interest. Neal was very knowledgeable, honest, and very patient in helping me arrive at a decision that would best meet my needs. I highly recommend this dealership and Neal Latino in particular. He is a real gem! A. Collins More

Our entire experience with Neil and Lundgren Honda in general was excellent. Not only do they offer a top-rated product, but it was done without pressure; friendly, comfortable service and easy to unde general was excellent. Not only do they offer a top-rated product, but it was done without pressure; friendly, comfortable service and easy to understand pricing was part of the package. Our car was ready when stated, registered, clean and every detail gone over clearly and throughly. I would not hesitate to recommend both our salesman and your dealership. More

This is our third visit to Lundgren Honda and we continue to be completely satisfied with the service and culture of the dealership. Friendly and efficient! Peter was a pleasure to deal with and we would r to be completely satisfied with the service and culture of the dealership. Friendly and efficient! Peter was a pleasure to deal with and we would recommend him highly. Thank you! More

My experience at Lundgren was second to none. After looking at several dealerships, including 2 other Honda dealerships, it was refreshing dealing with Neal Latino. From the time my husband and I stepp looking at several dealerships, including 2 other Honda dealerships, it was refreshing dealing with Neal Latino. From the time my husband and I stepped on the lot we never felt pressured. Neal was helpful showing us used and new cars. Lundgren had the best deals out there without having to hassle about prices. We ended up with a new Honda Civic....Thank you Lundgren and Neil for making car shopping easy! More

I deceided to have my service done at Lundgren because it was much closer for me and I had a lot of erands to get done on my day off. However wish I would have gone back to my dealer. I had bought the Senti was much closer for me and I had a lot of erands to get done on my day off. However wish I would have gone back to my dealer. I had bought the Sentinel package (ex package that includes all oil changes) when I purchased my new 2011 Pilot and have only had one oil change up until today! They argued with me saying it "states in black in white oil changes are not included!" My service rep even had the Warrenty specialist Amy look and was sure that I was not covered! Im not sure if the service I received was due to the fact I did not buy my car there. However, I was willing to give them my business with service, which they will never get again. I will drive the extra 20min out of my way! Also, when I checked out I had asked them if they received the fax from my dealer whom looked up my service agreement and they just blew me off! Oh and the last time I knew when you bring your vehicle in for service with a dealer, they wash and vaccum the vehicle....Well they didn't! I guess I just expected the service I have been treated with at my dealer, and the kicker is they weren't even busy, so its not like they were rushing trying to get a quick oil change and tire rotation done and the next car in! Oh well... More

This is the first Honda we have ever owned and first time visiting this dealership. Extremely pleased with the honesty and knowledge of salesperson, Neal Latino. Let us test drive the vehicle without him. Ga visiting this dealership. Extremely pleased with the honesty and knowledge of salesperson, Neal Latino. Let us test drive the vehicle without him. Gave bottom line price immediately with no haggling and no pressure. Received fair trade-in value on our 1999 Ford pickup truck. Highly recommend Neal as well as the dealership. Weston Schofield was very helpful and knowledgeable about the financing and warranty options. More

Lundgren was our third dealership stop on the hunt for a "new" used car. Immediately we were struck by the professional and no-pressure approach to car sales - what a refreshing change! Our salesman, Neal "new" used car. Immediately we were struck by the professional and no-pressure approach to car sales - what a refreshing change! Our salesman, Neal Latino, took the time to discuss with us what we were looking for BEFORE walking the lot, a nice departure from the meandering, pressured sales pitches elsewhere. After we discussed what we wanted and sorted through their used cars online, we looked at a few and test drove two cars. Neal encouraged us to do their 24-hour test drive, which turned out to be a great option. It gave me an opportunity to see how the car handled in my everyday routine, what it was like to parallel park, and to discover features I didn't notice on the brief test drive. By the next day I knew that this was the car I wanted, and that I wanted to buy it from Lundgren. The whole process was seamless - every step just fell into place. Neal was incredibly attentive and helpful in the process, even giving us his cell phone number to call with any questions, of which, invariably, I had many. He promptly answered every inquiry with exemplary professionalism, knowledge, and sense of humor. The price of the car was better than any other place we looked, but even if it hadn't been, the customer service alone would keep me going back to Lundgren. My dread of the process of buying a car was quickly supplanted by sheer awe and happiness that it could be this easy and enjoyable. I plan to return to Lundgren for my next car purchase and highly recommend working with Neal to find your perfect car. More

We had a great experience at Lundgren. We worked with Neal Latino who was top rate. No pressure, listens and knows his stuff. If you are looking to buy a quality car and enjoy the experience, visit Neal Neal Latino who was top rate. No pressure, listens and knows his stuff. If you are looking to buy a quality car and enjoy the experience, visit Neal and Lundgren. They make buying a car what it should be - fun, enjoyable and you don't walk out the door wondering if you were ripped off. We will be back next time! More