Lundgren Honda of Auburn

brought car in for service (100k).Was told it needed timing belt,drive belts,brakes,tires,fluid services,tune up ,cabin air etc.All recently done by my local shop.This woman was a complete a..hole to my timing belt,drive belts,brakes,tires,fluid services,tune up ,cabin air etc.All recently done by my local shop.This woman was a complete a..hole to my wife and then to me. I don't know who she is as I have never seen her before but I will never go there again.They are very unproffessional .The service writer was nice initially but this woman stuck her head into this fiasco and blew it out of porportion More

I cannot express how pleased I am with my experience at Lundgren Honda. After contacting them via the internet, I spoke with Lydia Krog to set up an appointment to come in and test drive a CR-V. I knew e Lundgren Honda. After contacting them via the internet, I spoke with Lydia Krog to set up an appointment to come in and test drive a CR-V. I knew exactly which car I wanted and they didn't try to steer me in other directions. Upon arriving at the dealership, I was greeted by Carolyn Betty who immediately got things moving and had me on my test drive in what seemed like only a minute or two. When we got back to the dealership, things went quickly and smoothly. We completed as much paperwork as possible given that it was after 5 pm and I was on my way, with a tentative purchase in place in less than an hour. Carolyn, Christine, and Eric all worked on getting me the best rate they possibly could on Friday, and they went above and beyond to try to go one farther and even get it a little bit better. I drove away in my new CR-V this past Saturday morning after spending around an hour or so completing the final paperwork and taking care of a couple of last-minute add-ons. My mom was with me when I picked up the car since it was her birthday and we were heading out to spend the day together right after and every last person we spoke with or came in contact with made it a point to wish her a happy birthday and Elaine Lundgren herself even came over to wish her a happy birthday and give her a special extra gift for spending part of her special day with them. Again, I can't properly express exactly how pleased I am with the level of service and commitment displayed by the employees at Lundgren Honda. From Lydia in Customer Service all the way to the Lundgrens themselves and especially Carolyn for making this a pain-free and pleasant experience. I've already forwarded Carolyn's contact information to one of my co-workers and will not hesitate to give it to anyone that seeks recommendations for a dealership. More

Customer Service: Excellent. Gilmar treated us very Customer Service: Excellent. Gilmar treated us very well, gave us the time we needed to make the call on a new or used car. we went for the new. Customer Service: Excellent. Gilmar treated us very well, gave us the time we needed to make the call on a new or used car. we went for the new. Quality of Work: Gilmar went above and beyond the normal car sales person. Friendliness: Very helpful and professional. Overall Experience: Great, glad we ended up with Mr. Gilmar............... thank you More

This was by far the best new car buying experience I've ever had. Scott was very friendly and professional. He has an exceptional knowledge of the product (2013 Honda Civic) he was selling. I had seve I've ever had. Scott was very friendly and professional. He has an exceptional knowledge of the product (2013 Honda Civic) he was selling. I had several follow up questions after my initial visit and Scott was quick to respond to all of them; no question was left unanswered. Scott was extremely patient and made me feel as if I was his #1 priority throughout the process. Combine that with a no pressure atmosphere and I will most certainly recommend Lundgren Honda to all of my friends and coworkers. I also highly recommend you seek out Scott Mello if you decide to make Lundgren Honda your choice. More

They were not pushy at all, were able to work around my schedule, and were a pleasure to work with. This was the third purchase from Lundgren in the last ten years and the most efficient purchase process I schedule, and were a pleasure to work with. This was the third purchase from Lundgren in the last ten years and the most efficient purchase process I have ever experienced! More

This is my 3rd car with Lundgren. My immediate family consisting of 2 parents, 2 sisters and aunt and cousin-all have Honda's from Lundgren--totalling 7 Honda's in the family!!! I have always received gr consisting of 2 parents, 2 sisters and aunt and cousin-all have Honda's from Lundgren--totalling 7 Honda's in the family!!! I have always received great service. My last honda, I leased and was due to trade in at the end of the year. Lydia gave me a call, and after discussing my mileage suggested I come in because it was so low. She was very friendly and courteous on the phone. My salesperson was Gil. My mother had just purchased her new CRV about 1-2 weeks before and had also worked with Gil. My parents were happy with their visit as well. Gil knew what I was looking for from my conversation with Lydia. He had cars ready for me to view when I arrived. Overall, again great service!!! More

Chelsea and everyone we dealt with at Lundgren Honda were very professional and a pleasure to deal with. Chelsea spent the time to explain the various vehicle options, payment plans and benefits of shopping very professional and a pleasure to deal with. Chelsea spent the time to explain the various vehicle options, payment plans and benefits of shopping at Lundgren Honda. We never felt pressured to complete the purchase. All our questions and concerns were addressed honestly and completely. It was a refreshing experience to shop for and purchase from Lundgren Honda. We recommend this dealership for anyone shopping for a new or pre-owned vehicle. Tom and Lisa H. More

I appreciated Tom's honest, low pressure approach. There was no attempt to try and convince me to buy a car with accessories or options I did not really need or want. I had a previous car buying expe There was no attempt to try and convince me to buy a car with accessories or options I did not really need or want. I had a previous car buying experience when I was much younger & naïve at a different dealership where they practically held my keys captive until the sale was completed - there was no attempt at "game playing" here. Very refreshing! I also knew in advance from my on-line research that the prices at Lundgren Honda were fair & competitive. Although they did not have the car I wanted in my favorite color on the lot, they found it in a matter of 2 or 3 days, as promised. Even when I had to bring the car back for installation of an accessory, Tom checked in on me periodically while I waited for the service to be completed to make sure I was kept informed on the status & progress. More

This is my 3rd car purchase from Lundgren's. Scott was great. Got the car I wanted at the price I wanted. Only disappointment was I did not get a mat for my trunk thrown into the deal. was great. Got the car I wanted at the price I wanted. Only disappointment was I did not get a mat for my trunk thrown into the deal. More

From the moment I walked into Lundgren Honda of Auburn and even after I chose to purchase the vehicle I was interested in, I was treated with AMAZING customer service! As a fellow business women in a cust and even after I chose to purchase the vehicle I was interested in, I was treated with AMAZING customer service! As a fellow business women in a customer service business, I thoroughly appreciated and enjoyed experiencing the same level of customer service I provide for my customers as a fellow consumer. When I came to Lundgren looking to purchase my first car, I expected to be treated how every other female first time buyer is treated; I expected to be haggled, and treated as if I wasn't capable to pump my own gas let alone know what I should and shouldn't pay for a car. Despite the fact I had encountered this type of mentality at every other dealership I visited, my experience at Lundgren Honda of Auburn was a delightful surprise! Not only were they friendly and honest, they got right to the point and treated me like my time was valuable. The people I encountered at Lundgren Honda of Auburn (such as Gilmar Araujo and Christine Comeau) made me feel as if they were there to help me find "the" car and that my customer experience was of the upmost importance. They treated me with the upmost respect from start to finish, and I will continue to go back to Lundgren Honda of Auburn for any future purchases. For anyone out there looking for a new or used vehicle, Lundgren Honda of Auburn is the place to go! More