Lundgren Honda of Auburn

Lundgren Honda is a no negotiation dealer. They post their prices in the showroom for everyone to see, including finance rates, lease rates...everything is there to read, nothing hidden, no surprises. T their prices in the showroom for everyone to see, including finance rates, lease rates...everything is there to read, nothing hidden, no surprises. The price for our new 2013 Pilot was amazing, too good to pass up. The trade in amount they offered was very fair according to all of the research we had done. The new location is great, beautiful clean building, nice, comfortable waiting area. Everyone was friendly and courteous. Will be back next time we're looking for a car. This is our first Honda but it won't be our last. More

I worked with Russ Houle on the purchase of a new car. Russ was quite possibly the most professional car salesman I have ever dealt with. Russ and the entire staff at Lundgren Honda made my buying experi Russ was quite possibly the most professional car salesman I have ever dealt with. Russ and the entire staff at Lundgren Honda made my buying experience a truly exceptional. More

Unfortunately, I did not have a pleasant experience at Lundgren Honda. I purchased my 2013 Honda CR-V on July 31st, 2013 and have not yet received my registration or inspection after three weeks. This i Lundgren Honda. I purchased my 2013 Honda CR-V on July 31st, 2013 and have not yet received my registration or inspection after three weeks. This is only one of many issues I have had. Let me begin by saying I had heard many good things about purchasing a vehicle from Lundgren and was excited about the process, thinking that it would be worry-free and I would be enjoying my new car in no time. When I began to look, I knew the exact model & color I wanted, and I didn't feel like I should compromise when buying my first new vehicle. Unfortunately, they did not have it, but I assumed they would have no trouble finding it, which they agreed and told me they wouldn't. After about a week of looking, they called to tell me that they could not find one anywhere and I would have to change my choice of color & trim. Knowing that I shouldn't sacrifice, I double checked other local Honda dealerships and found the exact vehicle I wanted at another Honda dealership right in Massachusetts. I called Lundgren to inform them of the vehicle, and they were finally able to get it. It's quite unprofessional that I had to find the vehicle, and Lundgren could not - it shows that they are incapable of completing this simple task. That was the first issue. As I mentioned earlier, I have not yet received my registration or inspection sticker. After I was able to pick up my vehicle, I had just assumed that I would be getting my registration in the next few days. After all, car dealerships sell new cars all the time, so shouldn't they be able to complete registry forms and fax information to them in their sleep?! Nope. I spoke with SEVERAL people about not having my registration and many promises have not been fulfilled. Phone calls that I have made are never returned, and no one wants to help me finish this almost month-long process. I would of never guessed that Lundgren would be this unprofessional. This review should be an embarrassment to them, and I plan to go out of my way to share my experience with others, and direct them to another dealership who knows how to do business properly. More

For my second oil change appointment I asked to have my 'clattering' exhaust looked at. I went in and waited two hours. I was then given a slip for over $114 and told that not only did they do my oil chan 'clattering' exhaust looked at. I went in and waited two hours. I was then given a slip for over $114 and told that not only did they do my oil change they went ahead and did all sorts of services so my oil change total went form $22 to $40. On top of the that they also decided to fix my 'clattering' without my consent and charged me for that as well which came to $70. When i expressed how upset I was about this the service staff Scott just stood there waiting for my payment. Because I had my two year old daughter with me I angrily paid, left and told my husband about my horrible experience. He contacted the manager Rick who told him that he would look into the problem and get back to us. He did and said that because he couldn't find fault with anyone he could offer us a free oil change on the next time in. No fault? How about doing services when they weren't asked and making someone pay for it! Very bad service with an expensive hourly fee $109 per hour. Not worth it. I will take my vehicle somewhere else. More

From the moment I walked into Lundgren's new location to the moment I drove off the lot, it was a pleasure! Josh handled everything seamlessly and checked in with me while I was dealing with Greg. I was to the moment I drove off the lot, it was a pleasure! Josh handled everything seamlessly and checked in with me while I was dealing with Greg. I was also greeted by other employees and offered beverages while waiting. Josh was out the night I picked up the car and arranged for his colleague Gil to assist me with new car orientation and setting up the phone! The hassle-free negotiating made the entire experience stress-free. This is my second CR-V from Lundgren. More

Lundgren Honda would have to make an exceptional effort to provide worse customer service than I have experienced, repeatedly. Once you read this you will probably wonder why I even took my car there the l to provide worse customer service than I have experienced, repeatedly. Once you read this you will probably wonder why I even took my car there the last time - it's because they are the closest dealership and I needed a service that was under warranty. They're so awful they'd almost make me not want to buy another Honda (though I do love Hondas) just so I'd be sure to not have to go there again! Let me first share some of my past experiences with Lundgren before the latest fiasco: - I took my Civic to them a few years back because the backlight of radio/CD display went out. Honda covered it under warranty but Lundgren somehow changed the wrong part, so I drove off in daylight thinking it was fine only to find that night that the original problem had not been fixed! They couldn't see that in their dark garage?! (This was back at the old location). They had zero quality control. - I went through them again when a weird rust spot appeared on an untouched part of the car. Honda again covered it under warranty. Lundgren had me drop my car off at their main dealership (still the old location) in the morning and they were to take it over to their body shop just down Route 20. I called in the afternoon, as they'd instructed because I wanted to get a better idea of how long the job was going to take, and the body shop bluntly told me that they had no idea where my car was. I had to then call the dealership/service folks again and, after some confusion, they found that they'd misfiled some paperwork and just had my car sitting on their lot still. How long would my car have just sat on their lot if I hadn't called?? Then, when I finally got the car back from that minor body work (an extra day late because of aforementioned forgetting of my car), there was white junk all over the interior upholstery and the windows were extremely streaky and filmy on the inside. They hadn't been dirty when I dropped it off. I showed the service manager, who agreed it was awful but was otherwise pretty useless, and ultimately had to drive it back to the body shop on the weekend myself and wait while they cleaned it properly. They completely wasted my time. I'll spare you from a few more, relatively minor situations and get to the big one... - In early November (2012) I took my car to Lundgren (now the new facility) for a potential warranty/recall issue with the wiper motor. I also asked them to take a look because there was a weird sound by one of the wheels. I made an appointment online with the only service person I have found there to be really good (Gail - ask for her if you must go!) and I wrote a detailed description of what I needed. Now, you'd think the online form was used, but none of that but the appointment time itself carried over from the web site, so I had to go through it all from scratch in the morning. I ended up working with Eric, who seemed nice and took down all the details and said he would call me in the afternoon with what they found. I ended up having to call him because it was getting close to the end of business and I'd heard nothing all day. He said the wiper would be covered but for a $50 deductible and they also recommended a transmission fluid change (about $80). The wheel noise was brakes/rotors and I declined to pay $479 for them to do what my husband took care of in less than an hour, in our driveway, with just basic tools, for $60 in parts from the local auto parts store. I digress... So I said to Eric that I'd go forward with the wiper motor and transmission fluid for about $130. I confirmed that I was looking at right about $130 and he said "yes." Fast forward to the bill, for which I gave him my credit card by phone so I could pick up my car after hours - they charged me just shy of $180, about $50 more than agreed! And I'd received no indication whatsoever that it would be any different. I called Eric and he said "oh that's what we talked about" and starts talking about a "shop fee" and a "diagnostic fee" that were _never_ mentioned before. Keep in mind they got an over $400 job from me including what the warranty paid them. Eric proceeded to tell me not to worry, and literally called me "hun," short for honey, because he apparently thought that was an appropriate way to address a female customer. At that point I nearly lost it and ended the conversation quickly. That same day, I happened to receive an automated "Thank you for choosing Lundgren" email from the service manager, Stephen, so I brought the issue to him. He initially handled it rather well and apologized and reviewed the bill and agreed to send a refund for the magically appearing fees and said it'd be in the mail the next day. Two weeks and several additional follow-ups later, I had no refund and had to keep following up, to be told I'll get a response, and then several more days would go by and I'd have to follow up again. This was so absurd, it would have been funny if it weren't a major point of frustration. I did finally get the refund after I wrote and posted this review in December. I seem to have then missed a follow-up email from this site, saying Lundgren had contacted me through it, so they took the review down because I hadn't responded. I found that email today and luckily had saved a copy of my review. It's true and needs to be shared to hopefully save others from the absurdity of Lundgren's incompetence, or at least help you make sure to know what fees will be charged and check your bill carefully. P.S. I didn't buy my car from Lundgren because I saved over $1000 by making a longer trip - worth it for the savings but impractical for regular service. You can get "no haggle pricing" anywhere if you're willing to pay MSRP, or you can put a little effort in and get a much better price elsewhere. More

Last week I purchased a new Honda Accord at Lundgren Honda. Gil Araujo was the salesman handling the process for me. I spent several days looking at different models and had many questions. Gil was v Honda. Gil Araujo was the salesman handling the process for me. I spent several days looking at different models and had many questions. Gil was very patience and courteous at all times. Gil is a definite asset to Lundgren Honda. I had several exterior accessories that I had added to the car and am very satisfied with the good looking Accord I purchased. More

Maria was very professional. She answered all of our questions and helped us resolve any issues that came up during the actual purchase process. She was thorough in her explanation of the function of t questions and helped us resolve any issues that came up during the actual purchase process. She was thorough in her explanation of the function of the many options included on our new car. Buying a car at Lundren was certainly a much less stressful experience than we had experienced at other dealerships in the past. Thank you! More

Overall experience was excellent. Russ Houle was exceptional. He answered all my questions. He even anticipated some I would have later. We have bought several Honda's over the years. They all have exceptional. He answered all my questions. He even anticipated some I would have later. We have bought several Honda's over the years. They all have been great. This most recent experience was the best. More

We recently purchased a new Honda Pilot. This was the 6th vehicle that our family purchased from Lundgren Honda and the 3rd vehicle that we purchased from Russ. The other two vehicles were pre-owned Hon 6th vehicle that our family purchased from Lundgren Honda and the 3rd vehicle that we purchased from Russ. The other two vehicles were pre-owned Honda Accords. Russ is quick to respond to inquiries and is professional. He made the transaction go very smoothly. We feel very comfortable recommending Russ Houle to anyone who asks us. More