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Lundgren Honda of Auburn

Auburn, MA

4.9
1,560 Reviews
Lundgren Honda of Auburn is a family owned and operated Honda dealership celebrating over 60 years of business in the Worcester County area. We offer a stress free shopping environment for a great customer experience. Our 58,000 sq ft state-of-the-art facility offers unrivaled customer amenities including a two express oil change pit lanes, a full service cafe and a clean and comfortable child’s play area fully stocked with games and toys, just to name a few! Family Owned and Operated Since 1964 - Our Management Team is Available 24/7! Our promise is to provide our customers with a sales and service experience unmatched in Central Massachusetts! Lundgren Honda of Auburn – Experience it!
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163 Washington St

Auburn, MA

01501

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Showing 1,560 reviews

September 16, 2023

We’ve bought four cars from Lundgren over the past 20 years, so we’re loyal customers. Jayson worked with us to get the deal that was right for us. Low pressure, low hassle, very pleasant to work with. More

by SusanS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christine Comeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jayson Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Lundgren Honda of Auburn responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that Jayson could make this a top-notch experience. We hope you enjoy your new vehicle, Susan, and we look forward to continuing to serve you in the future! Experience it! Matt Barth General Sales Manager 508-749-4305 mbarth@lhonda.com

September 14, 2023

Prioritizes customer needs and pays attention to details. Jayson is very Responsive and helpful. Thanks More

by Ssjames45
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jayson Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

Lundgren Honda of Auburn responded

Thank you for the 5-star rating! We're glad to know that you had a positive experience with Jayson at Lundgren Honda of Auburn. We always aim to prioritize our customers' needs and see you again! Have a great ride!

August 31, 2023

I worked with Jarid on buying a new car. We discussed options, stayed in touch with one another and ultimately came to an agreement. I liked working with him and overall the process was smoo More

by Mike
Recommend Dealer
Yes
Employees Worked With
Jarid Leo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2023 -

Lundgren Honda of Auburn responded

Mike, Thank you so much for choosing Lundgren Honda of Auburn! Congrats on your new purchase, and let Jarid know if we can be of any more assistance! Experience it! Matt Barth General Sales Manager 508-749-4305 mbarth@lhonda.com

August 30, 2023

Jared was great to deal with, he really made the process go smoothly. My only complaint was that it took an hour to get my inspection sticker which will keep me from going back for service. More

by Rotsfan571
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jarid Leo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Lundgren Honda of Auburn responded

We're glad to know Jared made your experience smooth at Lundgren Honda of Auburn. We apologize for the wait time on the inspection sticker and appreciate this feedback as we always aim to improve our service times. Please don't hesitate to reach out to discuss your concerns. Thank you!

August 04, 2023

If there was less than 0 that would be my rating. My family has been loyal customers for 30 years. Today I say never again. They said the extended warranty was still active. Then told me I needed a n More

by Cheryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Gravel, Derek Simpson
Aug 08, 2023 -

Lundgren Honda of Auburn responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Steve Gravel Service Manager 508-749-4230 sgravel@lhonda.com

Aug 15, 2023 -

Cheryl responded

Let's make this clear. They asked for my information which I sent on 8/8/23 to Steve Gravel who was rude to me. Yes today is the 15th and not one word.

Aug 18, 2023 -

Cheryl responded

Information was provided privately as requested and they never responded.

August 04, 2023

Great service, the salesman handling my sale was Jayson he wasn't pushy at all, he took time to answer my questions, he was very patient with me in allowing me to review all my options and helped me find a More

by GladysmarieM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christine Comeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jayson Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2023 -

Lundgren Honda of Auburn responded

Thank you so much, Gladys, for your excellent review! We are so glad that Jayson had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Experience it! Matt Barth General Sales Manager 508-749-4305 mbarth@lhonda.com

August 04, 2023

They are the best dealership around. They are all great to everybody, especially Jason. Thanks for the great work. More

by sidneycolby
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christine Comeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jayson Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Johnson
Aug 04, 2023 -

Lundgren Honda of Auburn responded

Sidney, we're delighted to know you had a great experience with Jason and the team at Lundgren Honda of Auburn. Thank you for your kind words!

August 03, 2023

Jayson Navarro help me with all the process from beginning to end. Very friendly and outgoing person. Jayson make sure I leave with the car I wanted. If you or someone need to purchase a car ask for More

by laponcenas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christine Comeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jayson Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Lundgren Honda of Auburn responded

We're so glad to know that Jayson was able to assist you throughout your car-buying process at Lundgren Honda of Auburn. It's great hearing he ensured you left with the car you wanted! Thanks for recommending us, and enjoy your ride!

July 27, 2023

Excellent at job and attentive. Super helpful and knowledgeable. Great communication skills and follow up. More

by mason81cg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Vazquez
Jul 28, 2023 -

Lundgren Honda of Auburn responded

Hey Mason, we're glad to know you had a great experience with our team at Lundgren Honda of Auburn! Thank you for your kind feedback! We'll see you next time, safe travels!

July 25, 2023

This place is excellent service and while handles. I feel a lot comfortable coming here for help More

by Frank
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jayson Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Johnson
Jul 26, 2023 -

Lundgren Honda of Auburn responded

Thanks for your feedback on your recent visit to Lundgren Honda of Auburn. It's great to hear that we were able to assist you, Frank and that you had such a positive experience. Experience it! Matt Barth General Sales Manager 508-749-4305 mbarth@lhonda.com

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