Lunde's Peoria Volkswagen - Service Center

I have bringing my 2009 (Sleigh) into Lunde's VW for the last fewyears. All I can say they are GREAT. I have been an VW enthusiast most of my adult life and my Family has owned over 30 VWs. We are a Vol the last fewyears. All I can say they are GREAT. I have been an VW enthusiast most of my adult life and my Family has owned over 30 VWs. We are a Volkswagen Family . Even now there are two 62 rag tops ,a 70 and a 69 bettles. When I come in I meet other fans and we talk VW. Everyone is nice and treat you like family. It is fun to get my service done at Lunde's Peoria Volkswagen. Santa Fred Santa in Arizona LLC. More

About 8 months ago, I've bought a 2012 Passat. Peoria Lunde is conveniently close to my home, and in the past months I brought in my vehicle for scheduled service and several items that had to be replace Lunde is conveniently close to my home, and in the past months I brought in my vehicle for scheduled service and several items that had to be replaced or fixed. Throughout my visits, I got to deal with most of the service consultants, including Neil and Kyle, but especially Keith Gallaway, who is the service manager at Lunde's. I was very impressed with the way Keith has been handling my issues with the car. He listened to every of my comment and remarks on the vehicle and made sure that the technicians checked the vehicle properly and if needed the necessary part got replaced. Especially with one issue that created a noise on the rear axle, Keith showed a lot of patience and understanding and made sure that the issue was resolved in the end. During my visits, I got to talk to the salesmen as well and had a chance to test drive some vehicles. It is very rare to find a dealership where the salesmen are not pushy and annoying. Lunde's VW is definitely one of them. Everyone in here will give you plenty of courtesy and space, and will not make you feel pressured into making a deal. I can only recommend this dealership and their service department. Oh, and the complementary car wash is not too bad either... More

Went in for a oil change and it was fast and the guy Bill was just the nicest man (funny too) he really made the trip there worth it. I will be back for my next service there everyone was so nice and Bill wa was just the nicest man (funny too) he really made the trip there worth it. I will be back for my next service there everyone was so nice and Bill was very helpful with all my questions. The car was beautiful when i got it back I have never had such good service. The popcorn in the lobby was nice touch too. Rebecca Gamertsfelder More

Arguably THE WORST customer service I've ever had. Not only did they continually tell me my car would be done tomorrow when it was not their reasoning for my $200 service being $450 is because "Volks only did they continually tell me my car would be done tomorrow when it was not their reasoning for my $200 service being $450 is because "Volkswagons are expensive". And since I am without a car, I ask them to send a shuttle An hour later I call back and they say they can't find my address on GPS and were going to call me. This shouldn't take an hour. It should take about 5 minutes to find an address. If you can't find it, you have my first and last name. I think it'd be a good idea to call. Never getting my money again. I don't recommend this business one bit. More

Professional, fair and honest. Checked with other Dealers in Metro Phoenix and those wanted to charge extra repair costs. Great Deaslership. People friendly and a very comfortable place. Dealers in Metro Phoenix and those wanted to charge extra repair costs. Great Deaslership. People friendly and a very comfortable place. Recommend to anyone considering a great VW Dealership More

I brought my 2007 Rabbit in for an A/C problem. It turned out to major, it needed a new compressor. Kyle was extremely helpful, calling and working with the warranty company to make sure everything w turned out to major, it needed a new compressor. Kyle was extremely helpful, calling and working with the warranty company to make sure everything was covered and taken care of. Even with this major repair, my car was still at the dealer a much shorter time than expected, and the repair was completely covered by my extended warranty. The car was returned in top shape and freshly washed. More

I have been using Peoria VW for both of my Jettas since they became a VW dealer. I keep coming back because they always treat my family right. This last visit was to repair a VW recall. They completed it I they became a VW dealer. I keep coming back because they always treat my family right. This last visit was to repair a VW recall. They completed it I less than an hour and that included having it washed for me. Brand new remodel completed recently. Very open and comfortable. Thanks again Peoria VW! More

During my last oil change on my '06 Passat, I was alerted there was a recall for my car. I did not have time that day to do it (with kids) but decided next time to take care of it. This time, I made the oil there was a recall for my car. I did not have time that day to do it (with kids) but decided next time to take care of it. This time, I made the oil change appointment and recall work to be done. When I arrived they immediately greeted me knowing who I was based on the car and appointment time. Chris the advisor stated there might be another recalls that might be needed and would confirm. Indeed there was another recall and asked if it was ok to keep my car later than planned. Since I was on a time crunch already, I asked Chris to wait until next time. He asked when I needed my car back. I said 1:30 and he said he would see what he could do. My cell phone rang at 1:29 (no lie, checked phone history) car was ready to be picked up. When I got there, to my surprise Chris alerted me that they had two technicians working on my car at the same time and got both recalls done as well as the oil change. I didn't expect it but they also had the time to wash it too. Thanks for the great customer service and more importantly being so timely. Wish I needed oil changes more often! More

I'm so glad Volkswagon opened up a Dealership in Peoria, it's close to my home. Customer service at this dealership is outstanding, top notch, I enjoy bringing in my Jetta in for service when it needs it, it's close to my home. Customer service at this dealership is outstanding, top notch, I enjoy bringing in my Jetta in for service when it needs it, I know it will be fixed right the first time. More

Kyle and the team at Peoria VW were outstanding and anticipated my every need. Service is a term commonly used at dealerships but rarely actually experienced. This dealership understands what service anticipated my every need. Service is a term commonly used at dealerships but rarely actually experienced. This dealership understands what service is and provides it at the highest level. More