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50 Reviews of Lunde's Peoria Volkswagen - Service Center
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February 02, 2021
advisor was super vague. Couldn't tell me which injector advisor was super vague. Couldn't tell me which injector was bad. Said blower was blowing but needed new one for heater to be hot? advisor was super vague. Couldn't tell me which injector was bad. Said blower was blowing but needed new one for heater to be hot? More
by structure1602
Employees Worked With
Neil Brownlee
October 24, 2020
I purchased a 2020 VW Tiguan R Line 2 weeks ago. I took it to Service to have a hood shield and mud flaps installed. I want to thank Dusty the service manager and his service team for the Great customer se it to Service to have a hood shield and mud flaps installed. I want to thank Dusty the service manager and his service team for the Great customer service they perform. Since is my first VW Automobile, they made me feel like I was one of the Lunde VW family. I very satisfied customer. Thank you! Tony Piraino More
by Mr Tony
November 13, 2019
an copy your review and paste it on any of the review websites below: Drew and the finance team worked real hard to get me the car I love. There was no pressure, but friendly and welcoming staff. Love websites below: Drew and the finance team worked real hard to get me the car I love. There was no pressure, but friendly and welcoming staff. Loved my experience with Peoria Volkswagen. I would refer family, friends and anyone who wants to have a good experience buying a car. More
by tulip2228
Employees Worked With
Drew
October 11, 2019
Trip Saved!! I appreciate the prompt service. I was heading out of town when the engine light came on in my Tiguan. I stopped at Lunde to hopefully solve the probl I appreciate the prompt service. I was heading out of town when the engine light came on in my Tiguan. I stopped at Lunde to hopefully solve the problem and get back on the road. The service gave me immediate attention and checked the codes on my vehicle. They found the source and stated that I would be alright for my trip. I was on the road again in the matter of a few minutes. On returning from my trip I made an appointment and the problem was corrected in less than two hours. Thanks!!! More
by Fairlane
Employees Worked With
Darin
September 24, 2019
Lots to complain about-where to begin? Just daily update on lack of parts. VW now has an estimated 10/8 availability date but still no customer service from Neil, no help with rental/loaner Just daily update on lack of parts. VW now has an estimated 10/8 availability date but still no customer service from Neil, no help with rental/loaner-par for the course I guess with Neil. Not sure where my review from yesterday is but I'll keep writing them. More
by GolfRn
Employees Worked With
Neil Brownlee
July 17, 2019
Beware of Chris Vernon Reached for my service appointment, and waited in service area. No one came to acknowledge or greet. Then, I saw Chris Vernon on his counter, talking Reached for my service appointment, and waited in service area. No one came to acknowledge or greet. Then, I saw Chris Vernon on his counter, talking with another customer. I asked if anyone was there to take my vehicle. There his temperament gets triggered and he says in loud tone - "Sir....I saw you walking in, and you need to wait outside" Boy, it felt like he was having a bad day, or probably should not be working in customer service area. He could probably be a good fit for jailer. Avoid looking and/or interacting with him if you don't want to be insulted. More
by CarGuru
Employees Worked With
Chris Vernon
July 01, 2019
Service Department Excellence I don't usually write reviews(this is my second). I was out of town in Phoenix for business and had a check engine light come on. Brought it by Lunde I don't usually write reviews(this is my second). I was out of town in Phoenix for business and had a check engine light come on. Brought it by Lunde VW to see if they could check it before I headed back home( 400+ miles). Neil in Service, quickly had the issue diagnosed. The issue ended up being a fairly large warranty repair. My experience was extremely easy and professional. Neil and all staff went beyond expectations! Wish this was my local dealer! Thank you all! More
by TBillen22
Employees Worked With
Neil Brownlee
May 16, 2019
Best service from a VW dealer that I have ever experienced Chris provided me with outstanding service. Explained everything to me and had me in and out in record time allowing me to get back to my vacation. If Chris provided me with outstanding service. Explained everything to me and had me in and out in record time allowing me to get back to my vacation. If I lived in Peoria Lunde's would be my choice for VW service and my future vehicle needs. Thanks again for treating me like family. More
by dave_lindberg
Employees Worked With
Chris Vernon
February 16, 2019
Horrible service ! The service manager and the whole service department are horrible they misdiagnosed my car 6 months ago and guess who won’t fix it ? Them ! The service manager and the whole service department are horrible they misdiagnosed my car 6 months ago and guess who won’t fix it ? Them ! More
by Kayla werth
Employees Worked With
Chris Vernon, Neil Brownlee, Dusty Jager
