Lunde's Peoria Volkswagen

This was the best experience I have every had purchasing a vehicle. As a HR Manager for a major corporation that prides itself on customer service, I can tell you the customer service, relax atmosphere and a vehicle. As a HR Manager for a major corporation that prides itself on customer service, I can tell you the customer service, relax atmosphere and complete over all comfort I felt dealing with Bennet, Daniel and Brad has been unmatched by all other dealerships. More

I walked into this dealership because it had such amazing reviews on both Yelp and Google. Lund's reflected those reviews 100%. I felt welcome from the moment I walked in. Doug Luoma was incredibly kind and reviews on both Yelp and Google. Lund's reflected those reviews 100%. I felt welcome from the moment I walked in. Doug Luoma was incredibly kind and was extremely knowledgable of all the vehicles there. He truly believes that Volkswagen builds amazing vehicles and it lead to my purchase on a 2012 Passat. I shopped them first, went and checked out all of the dealerships around, and still ca,e back because there was no comparison. This is how a car dealership should be ran. More

I must say that from start to finish with the whole new car buying process was first class. No haggling No pressure sales just top notch service and treatment. car buying process was first class. No haggling No pressure sales just top notch service and treatment. More

Very open, honest folks who treat you right and give you the best deal they possibly can. Very personal service and they greet you with a smile, show you the CarFax (used car purchase), and walk through th the best deal they possibly can. Very personal service and they greet you with a smile, show you the CarFax (used car purchase), and walk through the process as methodically as needed. Highly recommended! More

Every aspect of my 2013 VW Beetle TDI purchase met or exceeded my expectations. I had already made up my mind what I wanted to buy and was dealing with another dealership via the internet when I happene exceeded my expectations. I had already made up my mind what I wanted to buy and was dealing with another dealership via the internet when I happened to read a consumer review about Lunde VW. Out of curiosity I visited their website, found a vehicle I loved and initiated an internet quote. Xavier responded quickly, gave me a no haggle bottom line quote and after a few emails back and forth we settled on a price I was happy with. Living 250 miles from the dealership, I bought the vehicle on-line and had the vehicle personally delivered to me by Dean Minette. Seeing my new vehicle for the first time AFTER purchase, I was thrilled!!! Having bought several new vehicles over the years, this purchase was easier and less stressful than any before. When I purchase my next VW it will be from Lunde. Thank you!!! K. Orona Springerville, AZ More

Buying a new car should be a feel good experience. That is not the way it is at most dealership with their high pressure sales efforts. Jack Jenkins was a true professional who treats you like a friend. is not the way it is at most dealership with their high pressure sales efforts. Jack Jenkins was a true professional who treats you like a friend. Jack and Rick Doschadis put forth extra effort to find the car I was looking for. This was a rewarding and feel good experience. More

I usually dread going to a dealership to shop for a vehicle. My husband and I had done a lot of research on what we wanted and really had only planned on test driving vehicles to decide on a standard vehicle. My husband and I had done a lot of research on what we wanted and really had only planned on test driving vehicles to decide on a standard or an automatic. They found the exact cars that we wanted to test drive over the internet, we drove 2 hours to the dealership and ended up buying the very first car that we test drove. Everyone was extremely friendly, they were not pushy and it was really nice test driving without a salesman in the car. The paperwork was fast and the employees were knowledgeable and efficient. It was an extremely pleasant buying experience and I have already recommended this dealership to friends and family. More

Everyone was kind and helpful. I am pleased to say they were not the pushy sales man type of dealership. They went above and beyond to fix an aesthetic issue on a used car we bought. They could have sold i were not the pushy sales man type of dealership. They went above and beyond to fix an aesthetic issue on a used car we bought. They could have sold it to us as-is but went out of their way to make us happy. When we didn't have reliable transportation while we were waiting for the car to be ready they gave us a loaner car. I was recommended this dealership from a friend and I will be glad to recommend them to anyone. More

From the very beginning, this dealership was amazing. I first called to ask about the "sign, then drive" promotion and spoke with Bennet who answered all of my questions. She asked if I was coming in to th first called to ask about the "sign, then drive" promotion and spoke with Bennet who answered all of my questions. She asked if I was coming in to the dealership that day, and when I said I would definitely be in about an hour later, she told me to ask for her - that she wouldn't be my salesperson, but she would set me up with the perfect person and make sure I was taken care of. Once we arrived at the dealer, I asked for her and she immediately came over to shake both mine and my mom's hand. She introduced me to Doug, who also shook both of our hands. He brought us over to his desk and asked me one question - what was it that I was looking for. I explained what I wanted/needed, and initially it wasn't something that the dealership could provide (no money down and monthly payments under $195)...but I came to find out that no dealership could have provided that. Doug took very minimal information from me (I never had to give him my license or any personal information, which was extremely comforting) and went to speak with the sales manager, Troy. As he thought, it turned out not to be possible. We spoke a bit more, sharing little stories about life, and then decided that we wanted to check a few other dealers before making any decisions. Doug gave me his card and said if I needed anything (whether it be help with a car or anything else), to give him a call. I went to two other dealerships (Larry Miller Hyundai, Bell Rd and Bell Road Toyota, Bell Rd) that afternoon, and when we arrived at the Toyota dealership, we were attacked with "No" and "It will never happen", among other incredibly rude things. Having come from dealing with Doug, these salespeople were shocking in their behavior and got me so flustered and defeated that I thought there was nothing that could be done (which is what the men at Toyota told me, word for word). I was leasing a car from Toyota and was coming to them to get ANOTHER Toyota, yet they were still treating me this way. I pulled out Doug's card while still there and called him, wanting to know if what they were telling me was the truth. He told me that some of what they said was false, but some of it may be true. When I asked what I should do (because now I was so upset I had no clue what to do), he said that he would love to see me come back to him but that he wasn't sure if he would be able to do anything either...but that he would try his hardest. He said that he didn't want to lie and say that he could take care of everything, and even though it wasn't exactly what I wanted to hear, his honesty was extremely comforting. We immediately left and drove back to Doug, with only 45 minutes left until they closed for the night. The second we walked in, it was a whirlwind. He asked me a few questions about my credit, and was honest enough to say that based on what I had told him, he wasn't sure if my credit would be deep enough to be approved for a car. He went to talk to Troy again, came back, and we began talking about all kinds of things (he was so wonderful during this whole process, asking if we wanted/needed anything). Troy came back with this big smile and said "You were approved!" like they knew it would happen. He said my credit was perfect and that there was no way that I would have been denied, that he had no idea what Toyota was talking about. My mom and I both began to cry because something wonderful was finally happening for us and these people were being so amazing. I took a test drive in the model that I would be leasing, completely fell in love with it, and the moment we arrived back to the dealership (which was now closed for the night, yet they were staying to help), we all decided that I would come back the next morning to pick up my car. As it turned out, the car I test drove was available - and it was everything I could have wanted (the right color inside and out, only 10 miles on it, everything). We went home for the night, came back the next morning, and the car had been detailed perfectly. Doug went over every tiny thing he could think of in the car, answered every single question, and even showed me the safety differences between my old car (a corolla) and my new one. While he was doing this, he had a rag in his hand and anything he saw - no matter how small - he wiped off. He made the car absolutely spotless for me. The service manager came out at the same time and told us some cool things that the dealership does for it's car owners and other people that have Volkswagen's - he was wonderful as well, although I cannot remember what his name was. I took the car for another drive with Doug so he could show me a few last things, and when we came back, Doug showed me around the dealership. He brought me to the service center so I could see where my car would be whenever I needed to bring it in, gave me the business cards of each service tech and manager, and even bought me a VW key chain. Just before walking out, Troy and Doug both gave us huge hugs and congratulated me. I have had my car for 4 days now, and cannot say enough how much I love it. Doug called me to check on how I was doing and if I was still happy (he had to leave 2 voice mails because of my work schedule), and it was so wonderful to get to talk to him again. The car itself is perfect, but what made everything better was the service, attention to detail, and personal responsibility these people took. I will NEVER forget this experience - it was everything a car buying experience SHOULD have been, but rarely is, and SO much more - and I have these wonderful people to thank for all of it. I will recommend this dealership as well as Doug, Troy, and Bennet to anyone and everyone. These people are exceptional in their customer service, kindness, and knowledge, and the VW brand is better because of them. More

No games, no pressure, listened to my needs, and worked with me to get the deal I needed. I've been to many dealerships in the Valley, so I can speak with authority - you owe it to yourself to talk to Way with me to get the deal I needed. I've been to many dealerships in the Valley, so I can speak with authority - you owe it to yourself to talk to Wayne Martin first. More