Lunde's Peoria Volkswagen

Changed my life! Albert was a great sales man and he really helped me find the right car without pressure. It was the best car buying experience I have had. I felt com Albert was a great sales man and he really helped me find the right car without pressure. It was the best car buying experience I have had. I felt comfortable with him and he was very helpful through out the whole process. The first finance guy that spoke to me was Phillip and he explained the steps I needed to take to get the car financed with a cosigner and I appreciated that so much. When I came back in to sign the papers, Nathaniel was very helpful and explained the process really well. Nathaniel and Albert were very understanding of my boyfriend's concerns as well but everything turned out great. Before I drove away Troy made me feel like I just won the lottery and that was awesome! I don't know if they will see this review but I want them to understand how grateful I am for all of their help. I have been through a lot in my life and as a single mom who has survived abuse, and has had to work very hard to get back on my feet, this car purchase was a great step towards my independence and ability to take care of my kids. I now have a reliable, roomy, beauitful car for me and my children. I have peace of mind and its a great feeling. So to all of you, Albert, Troy, Nathaniel and Phillip- thank you. More

Awesome experience everytime Bought my first Passat here two years ago and have used the service center for all the maintenance and repairs, They are always friendly and treat you Bought my first Passat here two years ago and have used the service center for all the maintenance and repairs, They are always friendly and treat you well and are not just trying to sell you more services than you really need. I live 50 plus miles from Lunde's but it is really worth the drive. Now I just bought my second Passat (a Limited Edition) and the experience was even better than the first time. Albert was fantastic in understanding what I wanted and patiently let me drive two or three different cars so I could make the best choice. Also, Phil in finance get me an even better deal than what we had discussed over the phone and was great in explaining everything including any of the "extras". I will (and have) definitely recommend these guys to everyone, and if I could I would give them 10 stars. Excellent experience. Will never go anywhere else. More

Reliable service quality I have been taking my Saturn to this service center for years because it used to be a Saturn dealership. When it changed ownership to Lunde's, they st I have been taking my Saturn to this service center for years because it used to be a Saturn dealership. When it changed ownership to Lunde's, they still serviced my car with the same friendliness and professionalism that I had expected from Saturn. Because Lunde's is popular, they can get quite busy. I have learned to take my car in during less busy times, then you get the most personalized attention. Even when they are busy they still give you personalized attention, but it's more likely for miscommunication to happen during busy times. I have made it a habit to ask plenty of questions and doublecheck with them at the end of the service that everything was completed as discussed. My most recent visit was to repair the AC for my 14 year old Saturn SC1. I was hoping it would be a minor repair but turned out the compressor was leaking and needed replacing. Not bad considering my car endured 14 years of AZ hot weather. The service consultant Chris was very detailed in explaining additional repairs that needed to be done, according to Lewis the auto technician. Chris was also very patient with answering my numerous questions. There was a crack in the intake manifold so it needed replacing. Not a cheap repair either, but if it didn't get fixed the leak it caused could damage the engine. Chris even showed me the crack in that piece. He took me back to my car and I met Lewis who seemed very knowledgeable and experienced. He has 28 years experience, as do most of the technicians at Lunde's, between 10-30 years on average. I trust my car is in good hands here. They do not try to talk you into doing any repairs you cannot afford but will advise you as to the priority and consequences of making or not making the repairs. Other repairs needed were a tune up, replacing the spark plugs, which can be done another time so I could break up the total expense. Also Chris lent me a Jetta to drive home because my car needed to stay overnight and would be completed the following day, which they did complete the work within the timeframe discussed. I rated them average in regards to service charges, because for a dealership it's not too bad but they do charge approximately $110/hour. I researched other dealerships and car repair shops - the average for Phoenix is between $80-125/hr or more. Because I trust the Lunde auto technicians who have repaired or maintained my car successfully for many years and my car has been holding up well all these years, I don't mind paying a little extra so they can make a decent salary from their work. Plus I got a 15% discount from a special they were offering for cars over $100K miles. So I saved $250. That discount helped out tremendously. You can also sign up as a Savings Card member for free and get 10% discounts on service and parts up to $1,000. Overall I have been very pleased with Lunde's service and that's why I continue to take my car there for its maintenance. More

Doug made purchasing our vehicle very pleasant. It was a pleasure dealing with Doug Luoma. He made purchasing the vehicle easy..He was knowledgable about the vehicle we purchased and took time to s It was a pleasure dealing with Doug Luoma. He made purchasing the vehicle easy..He was knowledgable about the vehicle we purchased and took time to show us how everything worked. There was so much to comprehend but he explained it all. Thanks Doug!!!! Pat & Jo REWICK More

A Fabulous Dealer Experience! I purchased my first Golf TDI from Peoria VW, right after they became a Volkswagen dealer in 2010. They are fantastic! I came out of a Mini Cooper and I purchased my first Golf TDI from Peoria VW, right after they became a Volkswagen dealer in 2010. They are fantastic! I came out of a Mini Cooper and have never looked back! Every interaction with every employee is a five star experience, from the service guys to the front office gals to the sales people and management. My second purchase which just occurred was a little more challenging due to product issues with the manufacturer, but Rick and Doug hung in there with us and resolved the issues to our complete satisfaction and more! The staff is knowledgable and professional, but even more important, patient, honest and just plain nice to work with. I traded both of my existing vehicles in and felt that I received exceptional value on the trades, so I am never concerned about the process because they make it so easy to do business with them. Paperwork was a snap too. I enjoy going to the dealership and seeing all of theses really great people! I cannot imagine buying from any other dealer, even though I live two hours away. It is that a great of an experience! More

loved the whole experience I purchased a 2014 jetta and Josh was so kind and helpful and he has an amazing personality and Nathanial was so easy to work with he explained everyt I purchased a 2014 jetta and Josh was so kind and helpful and he has an amazing personality and Nathanial was so easy to work with he explained everything these to together are truly perfection I love my car and I loved the overall experience. More

Wonderful Experience! From beginning to end, we had amazing customer service. The staff is very friendly and honest. We got a really good deal on the vehicle, and they even From beginning to end, we had amazing customer service. The staff is very friendly and honest. We got a really good deal on the vehicle, and they even had it detailed before driving it off the lot. I will definitely be recommending them!!! Keep up the good work. More

my own car! Do not waste you time going to every car lot and hangling back and forth with all the managers. This was such an easy care free visit. They handle Do not waste you time going to every car lot and hangling back and forth with all the managers. This was such an easy care free visit. They handled all of my needs, hooked me up with a price lower than i named in the first place, and i got to sign for my first car! I have been to every car lot on bell and i have not got the service that i recieved here. Thanks to Ty and the manegment team i am driving the car i want with the price i want. Very pleased with my service. More

candi laycook thank you so much Ty , you were abig help, keep up the good work you guys are wounderful over there i love my new car thank you so much Ty , you were abig help, keep up the good work you guys are wounderful over there i love my new car More

Doug Luoma and Lunde's VW are THE VERY BEST we've dealt! Doug's knowledge, honest and no Hard sell mumbo jumbo were awesome to deal with and reinvigorated faith that there are still honest car salesmen in t Doug's knowledge, honest and no Hard sell mumbo jumbo were awesome to deal with and reinvigorated faith that there are still honest car salesmen in the industry. He and Lunde's VW will be our first stop when we look for our next vehicle. Doug is proof that purchasing a car doesn't have to be synonymous with a visit to the dentist! Mike K More