Lumberton Honda

I would give negative stars if I could. Paid for diagnostics and went to pick up the vehicle only to find out the exhaust system had been stolen. Honda stated that it wasn't their responsibility to diagnostics and went to pick up the vehicle only to find out the exhaust system had been stolen. Honda stated that it wasn't their responsibility to let us know the vehicle sounded like it was missing the exhaust. Not only was the service manager extremely rude but the general manager Kent said he was absolutely not going to do anything about it. Not one ounce of respect or concern was given but only a total lack of customer care and concern. Furthermore the moment we explained that there was a problem with the vehicle their immediate response was that they could trade us out of the vehicle and put us in a new one. More

Never been to a dealership who tells you that the car is yours, you sign paperwork, the car is cleaned and ready for you to drive off, you're given vin number to add insurance, given price for down payment, yours, you sign paperwork, the car is cleaned and ready for you to drive off, you're given vin number to add insurance, given price for down payment, and told what payments will be and total price...all that 5 hours worth of time, then told the bank wants more money. Still lost on that. Pure craziness is my best explanation. I will add to my worse experience list ever. Selling lies for no reason. More

I had a great experience going to lumberton Honda and purchasing the exact vehicle I wanted. Eric and Kent were awesome helping through the whole process and making sure I was well taken care of. I would purchasing the exact vehicle I wanted. Eric and Kent were awesome helping through the whole process and making sure I was well taken care of. I would highly recommend this dealer ships to anyone looking to buy a car. More

On Travel and their service department helped out We purchased a 2018 Honda Odyssey less than a month ago and went on our first road trip this past week. We were driving on the interstate and stopped We purchased a 2018 Honda Odyssey less than a month ago and went on our first road trip this past week. We were driving on the interstate and stopped for a break. Our passenger side sliding door would not close. It was slightly ajar and a constant beeping sound occurred. Luckily we realized we were about 10 minutes away from the Lumberton Honda dealership in Lumberton, North Carolina. We went to the dealership and received excellent service. Even without an appointment, they immediately began looking at the car. We were at the dealership for over 2 hours. However, they figured out a fix that would at least allow the door to remain shut for the remainder of the trip. We were over 5 hours away from our home in Alexandria, Virginia. Many thanks to this great service department!! More

2016 Ford Fusion SE Let me start by saying that I am not one of those people who likes going car shopping (but then again, who is?). I have had multiple bad experiences Let me start by saying that I am not one of those people who likes going car shopping (but then again, who is?). I have had multiple bad experiences at car dealerships. I had nothing but the best experience at Lumberton Honda. I told Angela over the phone that I was not 100% sure I wanted to buy a car and she assured me that there would be no pressure, that I would be treated like family. They didn't disappoint. Kalena was my salesperson and she was very patient with me through test driving 3 cars and negotiating my payment down to something I could live with. I got more for my trade than what it was worth (a lot more, my old car was special in all the wrong ways). I got a 2016 Ford Fusion SE with Ecoboost with leather interior that I LOVE. I have never loved any car I have ever owned before. Lumberton Honda is worth the drive. More

love my truck Want to thank everyone at lumberton Honda for finding us and working with us on our truck purchase. Everyone was very helpful, and kind. Most dealer Want to thank everyone at lumberton Honda for finding us and working with us on our truck purchase. Everyone was very helpful, and kind. Most dealerships we visited rushed us thru the process, and we left very stressed. Lumberton Honda welcomed us both when we arrived and let us have time to look around. Tyrone was our sales agent and he is the kindest most helpful sales agent. Thank you to Brandon the fiance manager for making the paperwork process headache free. Everything was explained to us in great detail. Thank you all, we love our 2014 dodge ram 1500 More

Awesome I recently purchased a New 2014 Honda Accord Sport from Lumberton Honda and the customer service I received was phenomenal. Never had a better car buy I recently purchased a New 2014 Honda Accord Sport from Lumberton Honda and the customer service I received was phenomenal. Never had a better car buying experience before now. I now have a place that I can trust with my car buying needs! Wouldn't do business elsewhere if you paid me to! More

This was my first time buying a car and it started well and I was very happy with my Accord but as time went on I found that not only was I originally charged the new price for a used car but was lied to a and I was very happy with my Accord but as time went on I found that not only was I originally charged the new price for a used car but was lied to about having a 100, 000 mile warranty, had locking lug nuts and no key to unlock they to change my flat tire, was never giving my paperwork the first time like I should have, was lied to about the price of the car when I questioned about it upon having to go back to Lumberton from Fayetteville for the 3rd time to redue my finance paperwork (I think because they realized they over charged me), they held my paperwork up that was to go to the license plate office and after calling and leaving 3 messages that were never returned for the woman over sending the information out and picking up the plates I had to speak with 3 other people before I talked to one that was about to find out what was going on and received my plate on day 41 after purchasing my car. Oh and to add the cherry on top the sale person I had ended up getting fired and all I got from the manager after expressing my anger about not getting the one thing that I said was a non negotiable (100, 000 mile warranty because I drive over 450 miles a week for work) an "I'm sorry and unfortunately we had to let her go." I now only deal with Bryan Honda for all of my needs and wish I would have purchased from they More