Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
206 Reviews of Lugoff Toyota - Service Center
Sort by
September 15, 2021
I appreciate the professionalism with which my service to my Highlander was provided. I will continue to be a patron of this dealer. my Highlander was provided. I will continue to be a patron of this dealer. More
by MT
Employees Worked With
September 04, 2021
Everyone is welcoming & friendly. Service guys are always helpful & get me in & out in short time I come from Florence because I trust Lugoff more. helpful & get me in & out in short time I come from Florence because I trust Lugoff more. More
by pamholiver1029
Employees Worked With
September 01, 2021
Scheduled an 80K appointment with MR Hancock for 1:00 PM TUE, 31 AUG. Arrived 10 min early & precisely at 1:02 PM mechanic moved car to service bay. Can't top that! Waiting area clean, comfortable with D TUE, 31 AUG. Arrived 10 min early & precisely at 1:02 PM mechanic moved car to service bay. Can't top that! Waiting area clean, comfortable with Discovery Channel playing on TV. MR Hancock stop by to give an update on service's progress. Buggy needed wheel alignment service so I requested wheel balancing. Less than 2 hr after arriving car was finished. Unquestionably... A+ for MR Hancock, mechanics & Lugoff Toyota! More
by Cricket
August 09, 2021
Another wonderful experience in the Service Department. Very professional and efficient. All the Service Department Staff is amazing. Leanne Thompson Very professional and efficient. All the Service Department Staff is amazing. Leanne Thompson More
by leanne0812
August 05, 2021
Service advisor knowledgeable and great to deal with. The service personnel seem to be genuine and helpful, with a desire to help his clients with their needs service personnel seem to be genuine and helpful, with a desire to help his clients with their needs More
by Jimmysheorn
July 27, 2021
I have been coming to this Toyato shop for at least 3 years. Tommy Hancock has been my representative. Excellent I must say. Very impressive worker. Yes as long as he is there it is a joy to work with hi years. Tommy Hancock has been my representative. Excellent I must say. Very impressive worker. Yes as long as he is there it is a joy to work with him. We have become a working friend. He is the representative and I am the buyer. More
by gvlparran22@gmail.com
Employees Worked With
July 21, 2021
I can't recall a bad experience, just excellence. The service team had been consistently helpful and not pushing extra services, though so keeping me informed. I like to wrench on most of my 4Runner's n service team had been consistently helpful and not pushing extra services, though so keeping me informed. I like to wrench on most of my 4Runner's needs myself. I've found the team equally willing to hero and answer questions regardless of if it's then or me under the hood. I also appreciate that they've always been willing to let me speak directly with the mechanic who is/has worked on the vehicle. Addituonslly, sometimes I want them to do the work in order to get a second set of eyes across the entire truck or if the task is beyond me. I appreciate that they don't require me to use their fluids etc, so I save a lot on some services by bringing my own items which match the user manual requirements. In all, I recommend them if you specifically need to go to a dealer. More
by 101stAir
Employees Worked With
Other Employees :
I recommend ensuring all of the faces are next to these rating options. Without it you will loose data or get bad results. Worst case, the wrong employee will be blamed for some issue and you'd never know they had the wrong guy.
July 17, 2021
Outstanding service !Ian, the service representative, Outstanding service ! Ian, the service representative, provided excellent assistance and was extremely personable. The absolute best service I Outstanding service ! Ian, the service representative, provided excellent assistance and was extremely personable. The absolute best service I have ever experienced at a car dealership. More
by jerry
Employees Worked With
Ian Collins
July 17, 2021
Tommy Hancock excellent service advisor and wait time reasonable dealership service department does not answer telephone but yet requires an appointment for service several days to set up an appointment reasonable dealership service department does not answer telephone but yet requires an appointment for service several days to set up an appointment More
by Jazzman
Employees Worked With
July 16, 2021
Always courteous and pleasant. Work is done to my complete satisfaction. Waiting area is comfortable and clean. Bathroom neat and clean. Personnel greet in a friendly manner. complete satisfaction. Waiting area is comfortable and clean. Bathroom neat and clean. Personnel greet in a friendly manner. More
by 247grandma
