Lugoff Toyota

Bait and switch. Cody sent a TrueCar quote to me on a vehicle that would need to be transferred in from Greenville, NC. I asked him directly about any additional fees Cody sent a TrueCar quote to me on a vehicle that would need to be transferred in from Greenville, NC. I asked him directly about any additional fees that I would be charged, above the amount shown on my TrueCar certificate (other than the dealer admin fee and taxes). He told me there would be no charges, unless the other dealer had added off invoice options. In that case I'd pay the wholesale cost of those options. He told me this on two occasions. He also assured me that if we changed to a different color or option package on my 4Runner, my discount off of the MSRP would be the same. After spending over two hours in the dealership on Saturday afternoon, we got to the purchase agreement. Only at that time, did I see a $1495.00 transfer fee added on to my purchase. I was told that the $1495.00 fee applied to all vehicles transferred in, regardless of options installed by the other dealer, etc. So this fee would have also applied to the vehicle in my original TrueCar quote. I asked Cody, Ralph (the sales manage) and a few other employees - why the fee wouldn't have been disclosed in the original TrueCar certificate. Especially since it was a flat fee, so it's not like they couldn't anticipate it. No one could give me an answer. Cody's attitude came across to me as a sheepish "Well I tried to screw you, but if you're not interested in that, then let's just move on." Same old-school car dealer BS that we've all come to expect from this industry. Ralph was a very nice guy, but unable to help. In fairness, they waived about $1100 of the fee - but I still refused to pay the remaining $500-600 above the original fee and left mad. From the other reviews, this dealership has good reviews, but my experience was a total waste of my time. I ended up buying at Bob Richards Toyota in North Augusta. More

GREAT AWESOME EXPERIENCE, VERY SATIFYED WITH THE STAFF. THE ENTIRE STAFF WERE VERY PROFESSIONAL, AND WENT ABOVE AND BEYOND TO ENSURE WE WERE SATIFIED WITH O AWESOME EXPERIENCE, VERY SATIFYED WITH THE STAFF. THE ENTIRE STAFF WERE VERY PROFESSIONAL, AND WENT ABOVE AND BEYOND TO ENSURE WE WERE SATIFIED WITH OUR PURCHASE. More

Excellent job Greeted with a smile and treated as important as anyone who walk in those doors. The time to get me financial was moving very smooth. O was out of the Greeted with a smile and treated as important as anyone who walk in those doors. The time to get me financial was moving very smooth. O was out of there in no time with a set of new keys to my new car. I will definitely will share my experience everyone that I come in contact and tell to go Lugoff for there next car. More

Awesome!! They are the best!! If you need a vehicle, go see them!! I've bought my last 3 cars from them! They won't disappoint! Excellent customer service! They are the best!! If you need a vehicle, go see them!! I've bought my last 3 cars from them! They won't disappoint! Excellent customer service! More

My Toyota Highlander I purchased my 2016 Toyota Highlander from Jamie Gardner at Lugoff Toyota. I would recommend anyone looking for a new Toyota call Jamie at Lugoff Toyo I purchased my 2016 Toyota Highlander from Jamie Gardner at Lugoff Toyota. I would recommend anyone looking for a new Toyota call Jamie at Lugoff Toyota. Jamie is very knowledgeable and easy to work with. More

Great service!! I had a great experience at this dealership! Jamie Gardner was great to work with and made my first time of buying a car easy. He made sure to get my I had a great experience at this dealership! Jamie Gardner was great to work with and made my first time of buying a car easy. He made sure to get my payments exactly where I wanted! More

Great experience. Sales and service are outstanding. They treat you like family and that's why I keep coming back. The old faces and the new ones make your experience the best. They treat you like family and that's why I keep coming back. The old faces and the new ones make your experience the best. More

Great place to buy a car I have great service with the guys here My family members purchased cars before me and I have sent 2 people since me to purchase vehicles as well. Wi I have great service with the guys here My family members purchased cars before me and I have sent 2 people since me to purchase vehicles as well. Will definitely go back More

Great Dealership This is a great dealership that provides excellent customer service and works hard to get you the best deal possible. The staff is very friendly and This is a great dealership that provides excellent customer service and works hard to get you the best deal possible. The staff is very friendly and has a family atmosphere. More

Jamie Gardner and Lugoff Toyota Are tops Jamie Gardener could not have been any nicer to work with. He was not pushy and he knew all of the answers to the questions that I had. He called me Jamie Gardener could not have been any nicer to work with. He was not pushy and he knew all of the answers to the questions that I had. He called me back when I had more questions. He tried to help in every way and buying the car from Lugoff Toyota was a good decision. The other people who work there were always friendly and kind when I walked in the door and also made every effort to help me. Thank you Jamie Gardener. More