Lugoff Ford

I am not sure where to start. First let me say that I am a Disabled Veteran with multiple brain injuries from service and I have always felt that each and every time I've come in First let me say that I am a Disabled Veteran with multiple brain injuries from service and I have always felt that each and every time I've come in to purchase a vehicle I was taken advantage of by being told a specific price and then the dealership lingo of an internet price vs a in person vs extra packages that to be should have been listed online or noted in person that made the vehicle cost more! I purchased 5 vehicles with Lugoff Ford within the past 4 years and each one has been nothing but a headache due to dealership error! My very first was a Ford Ranger which before the purchase I asked for specifics and they did agree to which included installation. Afterwards they realized it was not as easy as they thought and tried to not follow through with the deal which caused a HUGE issue! They even tried to go against the We OWE and not provide what they promised! In the end they found they were wrong and did follow through, so I decided to give another chance. I purchased 2 brand new vehicles this day! The 2nd time I purchased two new Mustangs. The Mach E in which they didn't have at the time I was promised features and told it was the same as the one we test drove, being it was day time we didn't think to look to be honest but found that was not the case, they lied to us and instead of trying to make it right it was just an "Oh, sorry about that". I was told by Lugoff Ford that the Mach E held GREAT value but found later it lost 50% of its value and is borderline just as valuable as the cheapest KIA, stay far away from this car! I wanted to give them another shot so I recently come back and purchased a 2025 Ford Explorer with a co-signer and due to issue before the deal was sent through, I wanted to simply return it back to the dealer. The day I arrived to do so they were all about taking it back but I needed to get home, it was late so I said I would be back tomorrow! Tomorrow comes and I am told the deal is funded and its a done deal, best of luck. A tactical way of telling me to F off and going back on what they said. The dealership is not trustworthy and I would rather go to any other not owned by the same group, maybe Nissan? They are new in the town of Lugoff, have great deals and seem to actually care to help people instead. I feel like they played off of my disabilities being disabled and a disabled vet. It took DAYS at times to just get a response from them, and the overall experience just was not top notch, not like purchasing a 50+ thousand-dollar car EACH time! More

Have had my 350 serviced since I bought it new bc I bought the svc contract. My 1st time this spring using lugoff was horrible. My review stated so. Marcus called me and begged me to change review and bought the svc contract. My 1st time this spring using lugoff was horrible. My review stated so. Marcus called me and begged me to change review and if I did he would take care me at my next svc. So I gave him benefit of doubt and had my svc done there In June. Once again I was returned a truck with oily finger prints all over the hood and on my steering wheel. Again. Not one single fluid was topped off.. I had purchased the full svc contract and Bozard Ford always filled everything and even washed the truck--a cust svc. Marcus taking care of me.cost.me.nearly 400 bucks. I.got a text asking me for a review to which i responded "i better not". Marcus called and apologized and offered a.refund to which i agreed. I called him weekly to asked where my refund was. Now he needed a credit card. That was 2 weeks ago. So my review-- shoddy less than professional work and managers who lie to you. Ive learned my lesson on lugoff ford More

Andrew Demeary is an excellent salesman who is equally thoughtful and insightful to assist with all your needs!! Hands down the best service ever!! Also Jennifer in finance greets everyone with a beau thoughtful and insightful to assist with all your needs!! Hands down the best service ever!! Also Jennifer in finance greets everyone with a beautiful smile and personality while helping you get through the paperwork process without any hassle. More

My used vehicle was good except for a window that wouldn't go down.they would've fixed it but the safety issues needed to get corrected first. The window repair is up to me. wouldn't go down.they would've fixed it but the safety issues needed to get corrected first. The window repair is up to me. More

Justin was a great salesman. Never pressured us into anything and was a great helping in finding a car for us! Never pressured us into anything and was a great helping in finding a car for us! More

I recently purchased a used vehicle from Lugoff Ford. The sales person, Austin was super professional. He kept me posted throughout the transaction as I was coming from NC to purchase a vehicle and the The sales person, Austin was super professional. He kept me posted throughout the transaction as I was coming from NC to purchase a vehicle and there was an issue to be corrected prior to the sale. There was no pressure and not really any haggling to be done with the sales manager. The car was fully detailed when I arrived to pick it up. There was a very noticeable mark in the leather seat that Austin took upon himself to resolve. He even helped me get familiar with the car and it's options even though it wasn't a Ford. He was super knowledgeable and very pleasant to deal with. Definitely the best car buying experience I ever had. I was in and out super quick which was important as I was traveling over 2 hours to purchase the car. Seriously worth the ride! More

Professional and honest. This dealership practice what they preach. No haggle experience and very fair with pricing considering the customer and the business. The sales staff This dealership practice what they preach. No haggle experience and very fair with pricing considering the customer and the business. The sales staff is very customer friendly making me “feel” like family. If you’re seeking a Ford product I highly recommend the sales team at Lugoff Ford. The service department takes concerns seriously making the right repairs needed at the time. Lugoff Ford was the right choice for me. If you are in the market for a new or used vehicle I highly recommend Lugoff Ford. More

Very informative and held up in assuring I was getting every thing I was looking for in a vehicle. every thing I was looking for in a vehicle. More

Angela McClymonds is the best to work with when buying your new! Definitely reach out to her! your new! Definitely reach out to her! More

I am so thankful for Lugoff Ford! They diagnosed my truck's ECM problem in less than four hours, acquired the part the next day, and then fixed it the day after! I took my truck to They diagnosed my truck's ECM problem in less than four hours, acquired the part the next day, and then fixed it the day after! I took my truck to Lugoff after my local Ford dealer in Sumter kept my truck for six days with an insufficient diagnosis and solution. Customer service at Lugoff was amazing...my service advisor Rachel was so professional and kept me expertly updated throughout my experience at this location. I highly recommend Lugoff Ford for any vehicle repairs! More