Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Lugoff Chevrolet Buick GMC - Service Center

Lugoff, SC

4.2
540 Reviews

540 Reviews of Lugoff Chevrolet Buick GMC - Service Center

Sort by
May 29, 2023

I love the sales staff, but the service department leaves a lot to be desired. The person who helped me on most recent visit was very rude. If there was another dealership close to me to service my car, I wo More

by SWEETWATERFARM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Eichman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2023 -

Lugoff Chevrolet Buick GMC responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Trevor Reames, tdreames@gmail.com

Helpful
May 29, 2023

I took my 2023 Traverse infor it’s 7500 mile service they didn’t rotate the tires they left the washer fluid empty and tried to charge me for a tire repair that wasn’t madeI I would not recommend this servic More

by HEATONTED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Eichman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Hagan
Report | Print
Jun 06, 2023 -

Lugoff Chevrolet Buick GMC responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Trevor Reames, tdreames@gmail.com

Helpful
May 26, 2023

They took care of all my needs and got everything done in a timely manner. More

by MATTMIEDZINSKI88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey, Cameron
Report | Print
May 28, 2023 -

Lugoff Chevrolet Buick GMC responded

Thanks, Matt, for sharing your thoughts about your experience with Lugoff Chevrolet Buick GMC. We appreciate your business and hope to see you again soon! Trevor Reames, tdreames@gmail.com

Helpful
May 26, 2023

Great, friendly team; Great service. Always appreciate their attention to detail and responsiveness. Many thanks.. More

by BSUPCHURCH35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Eichman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2023 -

Lugoff Chevrolet Buick GMC responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lugoff Chevrolet Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else. Trevor Reames, tdreames@gmail.com

Helpful
May 21, 2023

The service team is awesome very knowledgeable and efficient . They are great with getting your car back on the road. More

by FERGIE1103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Eichman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 22, 2023 -

Lugoff Chevrolet Buick GMC responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lugoff Chevrolet Buick GMC, we look forward to having you as a valued customer for many years to come! Trevor Reames, tdreames@gmail.com

Helpful
May 20, 2023

I usually get good service but the last time I was there, I was needing the recall problem taken care of. I left to eat lunch and came back. I asked how soon the car would be ready and was initially told t More

by jkoon4569
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department, name unknown.
Report | Print
May 22, 2023 -

Lugoff Chevrolet Buick GMC responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Trevor Reames, tdreames@gmail.com

Helpful
May 19, 2023

Friendly staff- work was completed in a timely manner. Will be back if service is needed. More

by HANCOCK_TB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Eichman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Hunter
Report | Print
May 22, 2023 -

Lugoff Chevrolet Buick GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lugoff Chevrolet Buick GMC! Trevor Reames, tdreames@gmail.com

Helpful
May 19, 2023

Kasey was great service advisor, they took care of everything I needed done, in a timely manner More

by MATTMIEDZINSKI88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Eichman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kasey, Cameron
Report | Print
May 19, 2023 -

Lugoff Chevrolet Buick GMC responded

Matt, Thank you for choosing Lugoff Chevrolet Buick GMC. Your feedback and rating mean a lot to us. We're glad Kasey was able to help, and we hope to see you again! Trevor Reames, tdreames@gmail.com

Helpful
May 14, 2023

Everyone is so positive about everything, very friendly staff Very professional, all around GREAT SERVICE! More

by carolb262003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Everyone I came in contact with was very helpful , Mason Victor
Report | Print
May 15, 2023 -

Lugoff Chevrolet Buick GMC responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lugoff Chevrolet Buick GMC! Trevor Reames, tdreames@gmail.com

Helpful
May 04, 2023

Serviced two vehicles without an appointment! Great work and I will always bring my sierra there More

by vabound2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Eichman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2023 -

Lugoff Chevrolet Buick GMC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Trevor Reames, tdreames@gmail.com

Helpful
1
...
5
6
7
...
54