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Lugoff Chevrolet Buick GMC - Service Center

Lugoff, SC

4.2
541 Reviews

541 Reviews of Lugoff Chevrolet Buick GMC - Service Center

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February 01, 2021

Service was completed in a timely and accurate manner. All service reps were polite and courteous. They seem to be very professional, and had all costumers satisfaction in there best interest. More

by SHEPPDAWG17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Eichman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Davis Stanley, Christopher Carr, Tysaun Reed, Tyrone Stevens, Austin Stephens, Brandon Graiger, Joe Akshar, Danny Thompson, Robbie Wilson
Feb 02, 2021 -

Lugoff Chevrolet Buick GMC responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Trevor Reames, tdreames@gmail.com

January 25, 2021

Absolute liars. They have treated me with complete disrespect. I will never do business there again. They completely broke my transmission and would not fix. More

by BILLY4799
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robbie Wilson
Feb 11, 2021 -

Lugoff Chevrolet Buick GMC responded

Hello Billy, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to us directly. Our goal is to make sure everyone that visits the dealership has a top notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you. Trevor Reames, tdreames@gmail.com & Mark Conant, mhconant@aol.com

January 23, 2021

Service Dept is extremely good. Tysaun Reed is to be commended for prompt, efficient attention to resolving my issue. I have used this dealership for over 30 years and have always been 100% satisfied. More

by rgc11b
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tysaun Reed
Jan 23, 2021 -

Lugoff Chevrolet Buick GMC responded

Thank you for your long-time business! It's great to hear that our service department has provided you with such outstanding customer service. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lugoff Chevrolet Buick GMC! Trevor Reames, tdreames@gmail.com & Mark Conant, mhconant@aol.com

January 22, 2021

Very laid back, extremely detailed, helpful, concern, motivated, determination, generous, positive, take their time to make sure vehicles are done right. I really enjoyed my time there and will go come b More

by kierstenbennett803
Recommend Dealer
Yes
Employees Worked With
Trevor Reames
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyquan Davis, Christopher Carr, Tysaun Reed
Jan 22, 2021 -

Lugoff Chevrolet Buick GMC responded

Thank you for taking the time to share your feedback with us, Kiersten! We work hard to make sure our guests have an exceptional experience. We will share your kind comments with our team, and we look forward to working with you again. Trevor Reames, tdreames@gmail.com & Mark Conant, mhconant@aol.com

January 19, 2021

I felt I had the best crew in the world they reallyProblems with it with the battery in the software I will say this there are wonderful to me I could not ask for a better crew to take care of m More

by amkes219
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Eichman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Davis Stanley, Christopher Carr, Hunter Horton, Tysaun Reed, Austin Stephens, Brandon Graiger, Joe Akshar, Byron Latimore, Robbie Wilson
Jan 19, 2021 -

Lugoff Chevrolet Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Trevor Reames, tdreames@gmail.com & Mark Conant, mhconant@aol.com

January 16, 2021

We're from WV. Two days after I bought my wife a new car she had an opportunity to work in SC. I'm very grateful for the great respect and care you have shown my wife and her new car. Especially since we di More

by MSMAGOC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zack
Jan 17, 2021 -

Lugoff Chevrolet Buick GMC responded

Thank you for choosing Lugoff Chevrolet Buick GMC, your feedback and rating mean a lot to us. We're glad we were able to help, and look forward to being your service provider again! Trevor Reames, tdreames@gmail.com & Mark Conant, mhconant@aol.com

January 14, 2021

Great dealership with amazing customer service...Fast friendly and fair....I felt like family while I was being serviced...The wait time was not long at all...Thank you for the great service More

by gjanie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trevor Reames, Joe Akshar, Danny Thompson, Byron Latimore
Jan 15, 2021 -

Lugoff Chevrolet Buick GMC responded

Thanks for sharing your thoughts about your service experience with Lugoff Chevrolet Buick GMC. We appreciate your business and hope to see you again soon! Trevor Reames, tdreames@gmail.com & Mark Conant, mhconant@aol.com

January 14, 2021

They had a very quick turnaround and did a good job. My only complaint was it was very expensive. Other than the price I was very satisfied. More

by RCHANCOCK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tysaun Reed
Jan 15, 2021 -

Lugoff Chevrolet Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lugoff Chevrolet Buick GMC. Trevor Reames, tdreames@gmail.com & Mark Conant, mhconant@aol.com

January 06, 2021

I took my 2013 Avalanche in due to Motor problems. I was just unsatisfied with the entire evolution of events. My biggest problem was with communication, timing and the cost. More

by Mmetts316
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gary Eichman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2021 -

Lugoff Chevrolet Buick GMC responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message so we can learn more about your visit? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen. Trevor Reames, tdreames@gmail.com & Mark Conant, mhconant@aol.com

January 06, 2021

Always room for improvement... liven up the customer lounge. It feels empty. Old display backed against a wall. TV, but not on. Once sales opens.... the radio starts(loud) and it sounds like you’re in a More

by TNCDOPS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robbie Wilson
Jan 06, 2021 -

Lugoff Chevrolet Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience and appreciate your honesty. We will share your comments with our team, and we look forward to working with you again. Trevor Reames, tdreames@gmail.com & Mark Conant, mhconant@aol.com

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