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Lugoff Chevrolet Buick GMC - Service Center

Lugoff, SC

4.1
541 Reviews

541 Reviews of Lugoff Chevrolet Buick GMC - Service Center

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May 06, 2021

The people were very friendly and the service was great! Keep up the good work! Thanks a lot! Have a great day! All places should be this friendly! More

by meghal8997
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Eichman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2021 -

Lugoff Chevrolet Buick GMC responded

We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Trevor Reames, tdreames@gmail.com

May 02, 2021

Only one of the two recalls listed in the app was taken care of; waited over an 90 minutes for the shuttle service both ways. More

by jmk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Davis Stanley
May 19, 2021 -

Lugoff Chevrolet Buick GMC responded

Thank you for providing this feedback, and I apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to me so that we can speak directly, I’d love to address your concerns in detail. Trevor Reames, tdreames@gmail.com

May 01, 2021

The service manager was the best. He was courteously polite and professional. I will travel from Sumter anytime I need the Excellent service that this dealership provides. 5 stars in my book. More

by NELBLOOD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robbie Wilson
May 02, 2021 -

Lugoff Chevrolet Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Trevor Reames, tdreames@gmail.com

April 24, 2021

First time for services there with my new 2020 Malibu. Appreciated Robbie. I will return. This will be my location when I need services. Thank you. More

by Malibu SR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robbie Wilson
Apr 26, 2021 -

Lugoff Chevrolet Buick GMC responded

Thank you for taking the time to share your thoughts on working with Robbie in our service department. We're glad to hear he delivered such a great experience! Trevor Reames, tdreames@gmail.com

April 15, 2021

They will fix your car they fixed mine had an engine light on since I bought my car and they turn off my engine light I'm do happy More

by Kat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robbie Wilson
Apr 16, 2021 -

Lugoff Chevrolet Buick GMC responded

Kat, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lugoff Chevrolet Buick GMC! Trevor Reames, tdreames@gmail.com

March 28, 2021

Can recommend this dealership as professional in every way. Agents were helpful in manner of walking the showroom, lot & in office. Helpful, for later consideration. More

by nina4brooks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Calan Watkins, Hannah Campbell
Mar 29, 2021 -

Lugoff Chevrolet Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Trevor Reames, tdreames@gmail.com

March 24, 2021

When I first arrive one of your staff meet me at the door he pointed to the right direction for me to go your staff was pleasant and very helpful and when I got to the right place your staff was pleasant and More

by Cynthia Gregg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Carr, Kemonric Little
Mar 25, 2021 -

Lugoff Chevrolet Buick GMC responded

We appreciate your business, Cynthia, and our team looks forward to serving you again soon! Trevor Reames, tdreames@gmail.com

March 15, 2021

I got terrible service. Scheduled the day before to drop my vechicle off the next morning to be looked at. (Check engine light was on). I called several times that next day just checking to see if they had More

by Usafmsr21
Recommend Dealer
No
Employees Worked With
Kemonric Little
Apr 01, 2021 -

Lugoff Chevrolet Buick GMC responded

Hello, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. We are having a transition, and I'm sorry that this happened. Please contact me if there is anything that I can do to change the way you feel about us here a Lugoff Chevrolet Buick GMC. I hope you could one day give us another chance to handle your automotive needs. Trevor Reames, trevorreames@lugoffchevrolet.com

March 14, 2021

Two trips for a recall repair. No one was surprised that the first trip didn’t fix it. Spent over $300 on an AC fix that lasted less than 30 days. More

by Rick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t remember
Apr 01, 2021 -

Lugoff Chevrolet Buick GMC responded

Rick, We apologize for the issues you've had. It's certainly not the experience we want our customers to have, and we'd like to step in to help. Can you please provide your contact information so that I can reach out to you directly? I look forward to hearing from you soon. Thank you Trevor Reames, tdreames@gmail.com

Apr 01, 2021 -

Rick responded

rickstarnes@gmail.com

March 12, 2021

This is the worst dealership I have ever been to and will never ever recommend it to anyone. They do not know how to communicate with a customer. More

by Emily
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tysaun Reed, Hannah Campbell
Mar 30, 2021 -

Lugoff Chevrolet Buick GMC responded

Emily, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. We are having a transition, and I'm sorry that this happened. Please contact me if there is anything that I can do to change the way you feel about us here a Lugoff Chevrolet Buick GMC. I hope you could one day give us another chance to handle your automotive needs. Trevor Reames, tdreames@gmail.com

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