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Lugoff Chevrolet Buick GMC - Service Center

Lugoff, SC

4.2
540 Reviews

540 Reviews of Lugoff Chevrolet Buick GMC - Service Center

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January 02, 2023

Sales experience was great! Easy to make a deal. Service after the sale is lacking significantly. Was given very insufficient expectations for wait times. Was told truck was More

by brunsonsseptictanks
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Acevedo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyquan, Craig Jones, Robbie Wilson
Report | Print
Jan 06, 2023 -

Lugoff Chevrolet Buick GMC responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Trevor Reames, tdreames@gmail.com

Helpful
January 02, 2023

The service or professional with friendly helpful patient workers who didn’t mind helping and answered all my questions and concerns. They were not pushy or overbearing just polite. More

by Gloria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Eichman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Stephens, Joe Akshar, Robbie Wilson
Report | Print
Jan 03, 2023 -

Lugoff Chevrolet Buick GMC responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lugoff Chevrolet Buick GMC. Trevor Reames, tdreames@gmail.com

Helpful
January 02, 2023

Great service. Service was timely professional and accurate. We have always been pleased with their service. More

by Kafacompany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Eichman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2023 -

Lugoff Chevrolet Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lugoff Chevrolet Buick GMC, we look forward to having you as one of our valued customers for many more years to come! Trevor Reames, tdreames@gmail.com

Helpful
December 31, 2022

I was very pleased with the people who worked on my car so happy with the outcome thank them very much More

by sandyhill52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Akshar, Robbie Wilson
Report | Print
Jan 01, 2023 -

Lugoff Chevrolet Buick GMC responded

Sandy, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Trevor Reames, tdreames@gmail.com

Helpful
December 30, 2022

It's alright still waiting on a part that was ordered back in July but who knows More

by dbrazell04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie Wilson
Report | Print
Jan 01, 2023 -

Lugoff Chevrolet Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Robbie and our team, and we look forward to working with you again. Trevor Reames, tdreames@gmail.com

Helpful
December 29, 2022

The service was great staff was friendly and they had me out the door quickly More

by Renaldorae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Eichman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The man that works with robbie at the pay desk, Robbie Wilson
Report | Print
Dec 30, 2022 -

Lugoff Chevrolet Buick GMC responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Trevor Reames, tdreames@gmail.com

Helpful
December 28, 2022

Friendly people, very thorough and very attentive. Will keep you up to date periodically while you wait. More

by LanaBuggy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie Wilson
Report | Print
Dec 28, 2022 -

Lugoff Chevrolet Buick GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lugoff Chevrolet Buick GMC! Trevor Reames, tdreames@gmail.com

Helpful
December 25, 2022

I received an appointment to have my car serviced promptly, and I was very pleased with the service on my car. More

by HARRIS.BAKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie Wilson
Report | Print
Dec 26, 2022 -

Lugoff Chevrolet Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Trevor Reames, tdreames@gmail.com

Helpful
December 22, 2022

This dealership has been very courteous and very efficient in accommodating me with all of my needs. More

by MAXINGW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Eichman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Stephens, Joe Akshar, Robbie Wilson, Heather Hagan, Chris Hunter, Brandon Martin, Adam Rutledge
Report | Print
Dec 26, 2022 -

Lugoff Chevrolet Buick GMC responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lugoff Chevrolet Buick GMC. Trevor Reames, tdreames@gmail.com

Helpful
December 21, 2022

The service team got me in and out very quickly. Both service writers had a pleasant attitude and were very helpful! More

by Ron Player
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie Wilson
Report | Print
Dec 22, 2022 -

Lugoff Chevrolet Buick GMC responded

Thank you for choosing Lugoff Chevrolet Buick GMC. We appreciate your business and look forward to having you as one of our valued customers for many more years to come! Trevor Reames, tdreames@gmail.com

Helpful
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