Lugoff Chevrolet Buick GMC

I had to have a recall done on the trailer brakes on my 22' High Country along with getting its oil changed and these guys went above and beyond with their service. I even had an issue with the rear speake 22' High Country along with getting its oil changed and these guys went above and beyond with their service. I even had an issue with the rear speakers in my truck and I voiced my concerns and they helped me determine that it was in fact an operator error. More

Everyone was very helpful. The process went smoothly. I was very happy with my experience there. The process went smoothly. I was very happy with my experience there. More

I called to ask if they would make it right due to a bad altenator. I was told to bring it in to check it.( almost 2 hours away) ( Truck won't make it due to bad altenator). Then I am asked to get it tested altenator. I was told to bring it in to check it.( almost 2 hours away) ( Truck won't make it due to bad altenator). Then I am asked to get it tested, which I already done so. Needless to say, they didn't answer my calls any more and have not even tried to make it right. More

I got to the dealership before my appointment time they were able to take me in and get me out early very much appreciated were able to take me in and get me out early very much appreciated More

First and foremost, my rating doesn’t reflect the employees in the service department that I dealt with. They were very friendly. My rating reflects the disorganization and absurd wait times that employees in the service department that I dealt with. They were very friendly. My rating reflects the disorganization and absurd wait times that I’ve experienced on both occasions that I’ve been here. Let me elaborate. The first time I was here was for an oil change on my camaro. It took I think 3-4 hours, which is just ridiculous. The techs got oil streaks all over my exterior and on my suede steering wheel. The second time I visited was for 2 price quotes that I was told would take 30-40 minutes. I ended up talking to 3 different people, all of which had no idea why I was in, so I had to explain what I came for 3 different times- note I had an appointment. And even though I explained what I needed done 3 times, they still got my issue wrong, thinking I was there for leaking brake lines. The 30-40 minute estimate turned into another 3-4 hours, and I was almost sent home and told to come back the next day. It’s apparent that the service department is very disorganized, which would likely be management’s fault. I want to restate that the front desk service employees were very kind, and I appreciated that. More

Welcoming, accomodating They met my expectations, greeted me and said welcome back...got me in and out in q reasonable amount of time me and said welcome back...got me in and out in q reasonable amount of time More

The dealership is very professional and they took care of my problem with truck quickly. my problem with truck quickly. More

Service department provided poor customer service. No updates on vehicle provided. Every update I received is because I called requesting an update. I never received a call from my advisor. No updates on vehicle provided. Every update I received is because I called requesting an update. I never received a call from my advisor. More

Had an appointment and went in for a tire rotation. It took about an hour and a half to get it done. The tire pressure was not checked or a multi point inspection so things are off. I received a flat t It took about an hour and a half to get it done. The tire pressure was not checked or a multi point inspection so things are off. I received a flat tire and come to find out the sensors were not calibrated to the correct tires. The front ones read the rear on my dash and the rear are in the front. Definitely not impressed with the service received. If the attention to detail is not there for a small job what do I expect from a bigger job. More

Very kind and courteous people. Made to feel at ease. Everyone was very outgoing and helpful Made to feel at ease. Everyone was very outgoing and helpful More