Lucky Line Motors

Avoid them Avoid these scammers at any cost. I bought a car from them six months ago and I have yet to receive a part that was stated in the “we owe” form. They Avoid these scammers at any cost. I bought a car from them six months ago and I have yet to receive a part that was stated in the “we owe” form. They did send a part, but it was the wrong part. When I called the manager Mr. Tameem, he lost his cool and start blaming the other manager who left the dealership right after we bought the car. More

Deceitful car dealership . Their website says that their vehicles undergo a meticulous inspection by professional auto mechanics. I had to replace both air filters and add 3 . Their website says that their vehicles undergo a meticulous inspection by professional auto mechanics. I had to replace both air filters and add 3 1/2 quarts of oil after I got home. I wish I could post pictures of the filthy air filters and the almost non-existent motor oil on the dipstick. I don’t even think they pulled the car into the garage before they sold it to me. Bianca promised me several things would be done before I picked up my car, taking the vehicle to the Subaru dealership for a factory safety recall, repairing a leaky tire, buffing out some scratches. None of these were done but it was too late I had already paid for it. I couldn't even get a tank of gas from them. I will definitely not be recommending this dealership. More

Finance Rep - Tommi Had a routine ?? after the sale and wound up with Tommi on the phone. He blew me off w/a vacation excuse and I called back to see Mgr who fixed my pr Had a routine ?? after the sale and wound up with Tommi on the phone. He blew me off w/a vacation excuse and I called back to see Mgr who fixed my problem in person visit. any dealer that would employ a leaker like "Tommi" will not be seeing me again! More

Great experience with this dealer! Lucky Line was the only dealer in Richmond or Fredericksburg that had exactly the secondhand Prius I wanted. Salesman Wayne gave me a test drive and R Lucky Line was the only dealer in Richmond or Fredericksburg that had exactly the secondhand Prius I wanted. Salesman Wayne gave me a test drive and Ron and Will helped my bank write up the financials and the whole experience was so pleasant and positive that I will always go to them when looking for a car. Since car buying can have the elements of bull and arm-twisting that make the experience painful, I recommend that you go to Lucky Line for the very best car and customer service available anywhere. More

Harassment from Ron Banks After Ron banks was asked not to run a credit check unless a specific vehicle was instock he chose to do so anyway without permission. He also decided After Ron banks was asked not to run a credit check unless a specific vehicle was instock he chose to do so anyway without permission. He also decided to personally text a number that he was not given for personal reasons to voice his opinion about a review that was written after the customer left the store. He was disrespectful, unwelcoming, degrading and rude in this text to this phone. I will never recommend anyone to shop here. After several attempts to contact the owner to no avail we have decided to contact the police for telephone harassment More

Great buying experience!!! Great buying experience with LUCKY LINE MOTORS! They made a great deal on my new Elantra 2017. I arrived at their lot at 10:00 am and was driving o Great buying experience with LUCKY LINE MOTORS! They made a great deal on my new Elantra 2017. I arrived at their lot at 10:00 am and was driving out in my new vehicle by 1:00 that afternoon More

Pictures were not exactly showing issues After agreeing to price over the phone and putting down deposit I traveled from Washington DC to Fredericksburg only to see that the vehicle had a 3" After agreeing to price over the phone and putting down deposit I traveled from Washington DC to Fredericksburg only to see that the vehicle had a 3" tear in the passenger seat leather and 2 or the 4 wheels were curb rashed. They had only shown one wheel rashed and while there was a picture of the passenger seat, it was not obvious there was a tear, and it was obvious in person. Wasted my time. Sales manager was a jerk, made now effort to correct situation or compensate for damage. Probably thought since I spent $100 to get there I would still close the deal. NOPE, paid $100 to get home and would NEVER recommend this group More

HORRIBLE EXPERIENCE. Utterly HORRIBLE and HUMILIATING experience I had today lucky line motors. I was speaking to Ron about a car and was interested in, ron was polite and Utterly HORRIBLE and HUMILIATING experience I had today lucky line motors. I was speaking to Ron about a car and was interested in, ron was polite and was helpful. While negotiating, i mentioned the car had accidents not mentioned, the "sales manager" Nikki storms at me, and in a horrible tone, insults me and asked me to go and get the other car at some other dealership if it was cheaper, as if he owned the place. And when I asked him who he was and why he just cut us like that, in a very rude way he introduced himself as the sales manager so its his right to intervene. Pathetic customer service and definately lost my business. Would never bring back my business if I have to see the unprofessional, rude, and immature "sales manager" Nickki. Drove all the way from richmond to view the vehicle and this place was a waste of time and gas. Also, the cars are extremely over priced. So dont waste your time trying to negotiate, because you will get yelled at. More

STAY AWAY! SCAMMERS! BUYER BEWARE!! THEIR 90 day warranty is a SCAM Purchased a 2012 VW Jetta for our 20 year old daughter to drive from Stafford county to Richmond VA f BUYER BEWARE!! THEIR 90 day warranty is a SCAM Purchased a 2012 VW Jetta for our 20 year old daughter to drive from Stafford county to Richmond VA for college. It came with a 90 day warranty. Within 24 hours of purchase Check engine light came on with code P0491 & p0492 ( which have to do with emissions that is a required test for registration of a car in Stafford County!) Took it back to Dealership and they worked on it for 2 days and claimed it was Fixed so at this point we went to our mechanic for the emissions test for Stafford County which IT FAILED!!! took car back to Dealership and again they "FIXED IT" took it back to mechanic and it FAILED EMISSIONS TEST AGAIN! Mechanic also said he could see no new parts at all! We then had to wait 6 weeks for them to get parts to fix this problem. After having the car again for a few days and being assured it was fixed we went back to our mechanic and he said no new parts were installed and it failed emissions again and the check engine light had come on in the 30+ mile ride between dealership and mechanic shop!!! We have filed a complaint with the Better Business Bureau and are also having too now pay out of pocket for the repairs as it needs to be registered ! Paying car payments for 3 months and our daughter not having a car to drive has been a nightmare! More

Thank you Lucky Line Motors!!! The best dealership that I ever purchased a vehicle from!!! Brought my first one at a huge discount and wI'll definitely buy my next vehicle here! Th The best dealership that I ever purchased a vehicle from!!! Brought my first one at a huge discount and wI'll definitely buy my next vehicle here! Thank you again Lucky Line Motors!!!! More