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Lucas Smith Chrysler Center

Festus, MO

4.9
478 Reviews

1600 Parkway W

Festus, MO

63028

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Showing 478 reviews

December 18, 2022

Very nice, accommodating, communication could be a little better. Vehicle was just as I expected. More

by jneff89
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Pete Chinetti, Patti Bright
Dec 19, 2022 -

Lucas Smith Chrysler Center responded

Hello. We will make sure to share this wonderful review with everyone here at Lucas Smith Chrysler Dodge Jeep. Thank you for taking the time to share your positive feedback and give us five stars. Come back and visit us anytime, we'll be glad to assist. Have a great day.

December 17, 2022

Friendly staff been dealing here several years. I think I have been treated fairly for the last four years because it was a learning experience for me. More

by Flruch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pete Chinetti
Dec 19, 2022 -

Lucas Smith Chrysler Center responded

Hello! Thank you for your 5-star rating! We value you as a customer and hope to be of service to you again here at Lucas Smith Chrysler Dodge Jeep.

December 01, 2022

My spouse and I have bought 50+ vehicles in our lifetimes and I have to say that this experience was one of the best. Our salesman, Shawn Smith, was exceptionally friendly, knowledgeable and professional. Th More

by Happy Jeeper
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Smith
Dec 02, 2022 -

Lucas Smith Chrysler Center responded

Hello, thank you for taking the time to provide us with positive feedback as well as an excellent rating. We are happy to read that your experience with our Sales team member here at Lucas Smith Chrysler Dodge Jeep has been an enjoyable one. Have a fantastic day.

November 30, 2022

My salesman to the finance lady was great took really good care of me thank you! More

by Turnerrice18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean
Dec 01, 2022 -

Lucas Smith Chrysler Center responded

Thanks for taking the time to leave a great rating. We are glad you're happy with our friendly customer service and hope to see you again at Lucas Smith Chrysler Dodge Jeep Ram.

November 03, 2022

Working with Shawn and Doug was a pleasant experience when I went to order my new Jeep Grand Cherokee. When the vehicle arrived Shawn spent a lot of time going over all the features on the vehicle. Eve More

by jroux
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Smith, Doug Marler
Nov 30, 2022 -

Lucas Smith Chrysler Center responded

Hello, thank you for taking the time to leave a positive review. We are happy to read that your experience with our Sales team members here at Lucas Smith Chrysler Dodge Jeep was a wonderful one. Have an amazing day.

October 29, 2022

We went to help our daughter purchase her first vehicle and left very dissatisfied. The finance lady came out and was very rude to my daughter basically crushing all of her dreams and speaking to her like More

by 01strata-meta
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patti Bright
Nov 29, 2022 -

Lucas Smith Chrysler Center responded

Hello, I would appreciate the chance to speak with you regarding any interaction that did not meet your expectations. When you have a moment, please feel free to reach out to me. I look forward to connecting with you to address your feedback. Thank you. Best, Pete Chinetti Sales Manager 636-933-5000

October 22, 2022

Doug provided excellent customer care and attention! Doug was thoughtful, , respectful and professional plus all questions were welcomed and answered. Buying are new Jeep was smooth and Doug and Pete we More

by Terry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Chinetti, Doug Marler
Nov 29, 2022 -

Lucas Smith Chrysler Center responded

Thank you, Terry, for your wonderful review. We are overjoyed to know our Sales Team was thoughtful, respectful, and informative while providing a professional and smooth car-buying experience. Congratulations on your new Jeep. Let us know if you need any further assistance, we at Lucas Smith Chrysler Dodge Jeep are always here to help.

September 28, 2022

Patti is very friendly and works hard to get answers for me.Jackie helped me with financing was friendly and explained everything to me where I understood it. More

by JBK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie, Patti Bright
September 18, 2022

Very easy to work with. No pressure to buy anything and very thorough from beginning to end. More

by Ryan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Marler
September 09, 2022

I was very pleased with the complete process of buy our new Pacifica. From the first salesman Shawn on the phone to Doug who completed the paperwork, we could not have had a better experience. I will defin More

by smr71al
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Smith, Doug Marler
Sep 09, 2022 -

Lucas Smith Chrysler Center responded

Thank you for your kind words! We're happy we could help find you an amazing Pacifica. We hope you continue to choose Lucas Smith Chrysler Dodge Jeep for all your automotive needs. Take care!

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