Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lucas Smith Chrysler Center
Festus, MO
471 Reviews
Lucas-Smith Chrysler Center is the modern name for a historic DeSoto-Plymouth dealership that began on South Mill Street, Festus in 1939. Founded by Roy Lucas; a pilot, trucker, mechanic and farmer, it is now owned by Butch Lucas and Dennis Smith and managed by Brad Smith. The store moved to its current location at 1600 Parkway West, Festus in 1999. After 40 years as a Dodge dealership, the store became a Dodge, Ram, Jeep, and Chrysler dealership in 2009.
The success of the store, when so many others have come and gone, is owed to its award winning service department. The governing rule of our service department is "Customers Come First!" The majority of our customers are friends, but all deserve to be treated that way. The last thing we want to do is disappoint them. The service department is not operated as a profit center; it really is a service to our customers.
Sponsoring local schools is an example of how we spend thousands of dollars to support our community. We are just very glad to be in a position to do those things. There have been some tough times over the years but this store has survived to be one of the oldest business in the Festus area. Our success is largely due to what Mr. Lucas used to preach: "If you take care of your customers the dollars will take care of themselves."
About Our Chrysler, Dodge, Jeep, Ram Dealer & Auto Services
We sell the exciting new Chrysler, Dodge, Jeep and RAM models, as well as a comprehensive array of used cars, trucks, crossovers and SUVs. Our courteous, experienced and professional staff is waiting to assist you.
Browse the new and used car inventory that is available at our store and submit any applicable forms, then come in for a test drive and talk with us about our fantastic car loan and lease options. You can also request more information about any of our new or used vehicles, auto parts, or auto repair and service, by using our contact form or by calling the number above.
Use the Car Finder form for a convenient way to have us search for the vehicle you want. Submit it right now, and we will contact you when we find the vehicle you have described! Our new and used car dealership is located at 1600 Parkway West. We have served customers from all over the greater Festus area.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 471 reviews
April 22, 2023
My family has been shopping at Lucas Smith for many years. I remember as a kid pretty much growing up there and being able to purchase my new car from them was amazing. years. I remember as a kid pretty much growing up there and being able to purchase my new car from them was amazing. More
by elijahw659
Employees Worked With
Patti Bright
April 20, 2023
Great up front pricing and excellent customer experience no hidden fees and stress free buying a new car Thank you nice job no hidden fees and stress free buying a new car Thank you nice job More
by Mikeandpat1212
April 14, 2023
This has been the best experience I have ever had purchasing a new vehicle. Lucas smith dodge is a top notch no hassles dealer. My salesman Jason shearer was excellent and got me exactly what I wante purchasing a new vehicle. Lucas smith dodge is a top notch no hassles dealer. My salesman Jason shearer was excellent and got me exactly what I wanted More
by Pmeixner
Employees Worked With
Jason shearer
March 17, 2023
Awesome people to come across at Lucas Smith Chrysler Center with outstanding service and great prices I highly recomend this dealership 110% Center with outstanding service and great prices I highly recomend this dealership 110% More
by Brian
Employees Worked With
Other Employees :
Jason in sales Dan in service, Rick Lucas, Doug Marler, Patti Bright, Chris Engelage
March 04, 2023
Lucas Smith Chrysler is very professional and friendly. I would only consider trading at Lucas Smith. I would only consider trading at Lucas Smith. More
by DWT1golfer
Employees Worked With
Other Employees :
Jason Shearer 5 stars, Rick Lucas, Doug Marler, Patti Bright, Chris Engelage
February 24, 2023
I took my car in for an oil change and it was running perfectly. When I came out and started it had an engine light on. I went back in and told them that an engine light was on. They plugged in their com perfectly. When I came out and started it had an engine light on. I went back in and told them that an engine light was on. They plugged in their computer and said something was wrong and it needs a part. No apology. And it would be a couple of hundred dollars. It seems rather fishy that my car broke just after coming out of their service bay. I couldn’t believe they did this to my car More
by Joe
Employees Worked With
Rick Kime was on the receipt
February 14, 2023
Just bought my 5th vehicle from Lucas Smith and as always, everything was as smooth as glass. Pete and Jason made sure I was kept up to date on my order and made the process super easy. Thanks guys! always, everything was as smooth as glass. Pete and Jason made sure I was kept up to date on my order and made the process super easy. Thanks guys! More
by Jared1956
