Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lucas Smith Chrysler Center
Festus, MO
456 Reviews
Lucas-Smith Chrysler Center is the modern name for a historic DeSoto-Plymouth dealership that began on South Mill Street, Festus in 1939. Founded by Roy Lucas; a pilot, trucker, mechanic and farmer, it is now owned by Butch Lucas and Dennis Smith and managed by Brad Smith. The store moved to its current location at 1600 Parkway West, Festus in 1999. After 40 years as a Dodge dealership, the store became a Dodge, Ram, Jeep, and Chrysler dealership in 2009.
The success of the store, when so many others have come and gone, is owed to its award winning service department. The governing rule of our service department is "Customers Come First!" The majority of our customers are friends, but all deserve to be treated that way. The last thing we want to do is disappoint them. The service department is not operated as a profit center; it really is a service to our customers.
Sponsoring local schools is an example of how we spend thousands of dollars to support our community. We are just very glad to be in a position to do those things. There have been some tough times over the years but this store has survived to be one of the oldest business in the Festus area. Our success is largely due to what Mr. Lucas used to preach: "If you take care of your customers the dollars will take care of themselves."
About Our Chrysler, Dodge, Jeep, Ram Dealer & Auto Services
We sell the exciting new Chrysler, Dodge, Jeep and RAM models, as well as a comprehensive array of used cars, trucks, crossovers and SUVs. Our courteous, experienced and professional staff is waiting to assist you.
Browse the new and used car inventory that is available at our store and submit any applicable forms, then come in for a test drive and talk with us about our fantastic car loan and lease options. You can also request more information about any of our new or used vehicles, auto parts, or auto repair and service, by using our contact form or by calling the number above.
Use the Car Finder form for a convenient way to have us search for the vehicle you want. Submit it right now, and we will contact you when we find the vehicle you have described! Our new and used car dealership is located at 1600 Parkway West. We have served customers from all over the greater Festus area.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 456 reviews
December 01, 2022
My spouse and I have bought 50+ vehicles in our lifetimes and I have to say that this experience was one of the best. Our salesman, Shawn Smith, was exceptionally friendly, knowledgeable and professional. Th and I have to say that this experience was one of the best. Our salesman, Shawn Smith, was exceptionally friendly, knowledgeable and professional. The sales manager and finance specialist were excellent as well. On top of that we got the deal we wanted on a great vehicle. I really couldn’t ask for more! Lucas Smith will be my first stop when I’m ready for my next new vehicle. More
by Happy Jeeper
Employees Worked With
Shawn Smith
Helpful November 03, 2022
Working with Shawn and Doug was a pleasant experience when I went to order my new Jeep Grand Cherokee. When the vehicle arrived Shawn spent a lot of time going over all the features on the vehicle. Eve when I went to order my new Jeep Grand Cherokee. When the vehicle arrived Shawn spent a lot of time going over all the features on the vehicle. Everyone with whom I came in contact with at the dealership has been friendly, courteous and helpful. More
by jroux
Employees Worked With
Shawn Smith, Doug Marler
October 29, 2022
We went to help our daughter purchase her first vehicle and left very dissatisfied. The finance lady came out and was very rude to my daughter basically crushing all of her dreams and speaking to her like and left very dissatisfied. The finance lady came out and was very rude to my daughter basically crushing all of her dreams and speaking to her like she was dirt on the ground. She made the price of the car sound like it was out of her league. Seriously? We knew the price and the monthly payments. The problem was that they closed in 10 minutes and we were making them work late. The finance lady did not want to work late and same for the sales lady. They had already tried to ask us to leave and I said if you want a deal, we will wait. Keep in mind we had been there 2 hours. 2 hours! We will never do business here again and I really, really hope the GM reviews this and watches the camera to see how his/her staff treats customers. Rude place and staff. Read the other reviews and you will want to stay away. Back to our trusted Jeep dealer in Wentzville, MO. More
by 01strata-meta
Employees Worked With
Patti Bright
October 22, 2022
Doug provided excellent customer care and attention! Doug was thoughtful, , respectful and professional plus all questions were welcomed and answered. Buying are new Jeep was smooth and Doug and Pete we Doug was thoughtful, , respectful and professional plus all questions were welcomed and answered. Buying are new Jeep was smooth and Doug and Pete were very clear and informative. Thank you to the Lucas Smith team! More
by Terry
September 28, 2022
Patti is very friendly and works hard to get answers for me.Jackie helped me with financing was friendly and explained everything to me where I understood it. me.Jackie helped me with financing was friendly and explained everything to me where I understood it. More
by JBK
Employees Worked With
Jackie, Patti Bright
September 09, 2022
I was very pleased with the complete process of buy our new Pacifica. From the first salesman Shawn on the phone to Doug who completed the paperwork, we could not have had a better experience. I will defin new Pacifica. From the first salesman Shawn on the phone to Doug who completed the paperwork, we could not have had a better experience. I will definitely return for service because I'm sure it will not disappoint us. More
by smr71al
Employees Worked With
Shawn Smith, Doug Marler
September 07, 2022
I had a very pleasant experience with Doug when I went to look for a new Jeep Gladiator. Doug was very knowledgeable about what he was selling and answered all of my questions.He made me feel comfortable and look for a new Jeep Gladiator. Doug was very knowledgeable about what he was selling and answered all of my questions.He made me feel comfortable and relaxed the whole time and never was pushy on selling something I didn't need. Will definitely recommend to my family and friends, thanks. More
by jimangie96
Employees Worked With
Doug Marler
August 14, 2022
I always have a positive experience at Lucas-Smith Chrysler Center. Everyone is friendly and helpful. Thanks, Brad, for adding that personal touch! Chrysler Center. Everyone is friendly and helpful. Thanks, Brad, for adding that personal touch! More
by Wilkes309
Employees Worked With
Brad Smith, Jackie Forrester
