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Lucas Smith Chrysler Center
Festus, MO
472 Reviews
Lucas-Smith Chrysler Center is the modern name for a historic DeSoto-Plymouth dealership that began on South Mill Street, Festus in 1939. Founded by Roy Lucas; a pilot, trucker, mechanic and farmer, it is now owned by Butch Lucas and Dennis Smith and managed by Brad Smith. The store moved to its current location at 1600 Parkway West, Festus in 1999. After 40 years as a Dodge dealership, the store became a Dodge, Ram, Jeep, and Chrysler dealership in 2009.
The success of the store, when so many others have come and gone, is owed to its award winning service department. The governing rule of our service department is "Customers Come First!" The majority of our customers are friends, but all deserve to be treated that way. The last thing we want to do is disappoint them. The service department is not operated as a profit center; it really is a service to our customers.
Sponsoring local schools is an example of how we spend thousands of dollars to support our community. We are just very glad to be in a position to do those things. There have been some tough times over the years but this store has survived to be one of the oldest business in the Festus area. Our success is largely due to what Mr. Lucas used to preach: "If you take care of your customers the dollars will take care of themselves."
About Our Chrysler, Dodge, Jeep, Ram Dealer & Auto Services
We sell the exciting new Chrysler, Dodge, Jeep and RAM models, as well as a comprehensive array of used cars, trucks, crossovers and SUVs. Our courteous, experienced and professional staff is waiting to assist you.
Browse the new and used car inventory that is available at our store and submit any applicable forms, then come in for a test drive and talk with us about our fantastic car loan and lease options. You can also request more information about any of our new or used vehicles, auto parts, or auto repair and service, by using our contact form or by calling the number above.
Use the Car Finder form for a convenient way to have us search for the vehicle you want. Submit it right now, and we will contact you when we find the vehicle you have described! Our new and used car dealership is located at 1600 Parkway West. We have served customers from all over the greater Festus area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 472 reviews
November 23, 2017
Main reason for being a repeat customer. This Dealership makes you feel like home and part of a family experience. Sales to driving off the lot was perfect. Would recommend all to this Dealer This Dealership makes you feel like home and part of a family experience. Sales to driving off the lot was perfect. Would recommend all to this Dealership. More
by Ourtruck
Employees Worked With
Jessica Barnett
October 27, 2017
Extremely courteos, friendly, and relaxed. Relaxed and friendly service can be rare in our society. Our experience was a ver pleasant surprise. We were offered test drives, asked preferences Relaxed and friendly service can be rare in our society. Our experience was a ver pleasant surprise. We were offered test drives, asked preferences and then Scott, our sales person, acted quickly and got our Jeep, ready and available, quickly. Such a smoothe , hometown transaction from all personnell involved.. definitley recoomen this dealership for honest and down to earth service and treatment. More
by Linbreo
Employees Worked With
Lady finance person, Scott Boyer
October 23, 2017
Great Experience The dealer did not have the car we wanted but got it from another dealer. Treated me fairly on my trade in. Car was delivered a day early. The dealer did not have the car we wanted but got it from another dealer. Treated me fairly on my trade in. Car was delivered a day early. More
by Rrsigman
Employees Worked With
Pete sales manager, Chris Smith
October 22, 2017
Very satisfied. This is the fifth vehicle we have purchased from this dealership. Worked very well to get us in a new vehicle as soon as possible. This is the fifth vehicle we have purchased from this dealership. Worked very well to get us in a new vehicle as soon as possible. More
by JMCrambo
Employees Worked With
Jessica Barnett
October 16, 2017
2017 Ram Laramie 1500 I purchased a 2017 Ram Laramie 1500 from Lucas-Smith. I worked with Alex Griffin and had a great experience. Alex was very transparent and helpful t I purchased a 2017 Ram Laramie 1500 from Lucas-Smith. I worked with Alex Griffin and had a great experience. Alex was very transparent and helpful throughout the process. I was also impressed with his knowledge of the Ram I purchased, as well as my trade-in (a 2011 Ram). He thoroughly explained the differences between the model years, and new features I should be aware of. Overall a great buying experience, and I would definitely rate this dealership to others! More
by Tom
Employees Worked With
Alex Griffin
October 05, 2017
Easy process and painless Alex made the whole process very easy and convenient. I've recently changed jobs and my schedule is not very flexible. Luckily his schedule is and w Alex made the whole process very easy and convenient. I've recently changed jobs and my schedule is not very flexible. Luckily his schedule is and we made the whole deal work out. Thank you again for your patience and making the process painless. More
by Chrissy Moore
Employees Worked With
Alex Griffin
September 21, 2017
Great Experience This is s great dealership to work with! They got me everything I wanted and more. More than fair on price! Very happy with my purchase. This is s great dealership to work with! They got me everything I wanted and more. More than fair on price! Very happy with my purchase. More
by Kelsey1133
Employees Worked With
Chris Smith
September 04, 2017
A Wonderful Experience We drove the 2011 Durango Crew edition the Lucas-Smith store had available. From the moment we entered the car, we loved it. We took it on both Route We drove the 2011 Durango Crew edition the Lucas-Smith store had available. From the moment we entered the car, we loved it. We took it on both Route A and the Interstate. The car drove and looked like new. Over the next few days we worked closely with sales rep Alex Griffen to hammer out a great deal. When we picked up our Durango, a recall had been resolved, the required safety inspection completed, the car had been cleaned and detailed and it had been fueled up. We we're repeatedly asked if there was any further service we desired. The level of care we received made this purchase the best we've had over our more than forty years of marriage. I give Lucas-Smith my highest recommendation to anyone who wants a great deal and outstanding customer service! More
by vincer4
Employees Worked With
Receptioist Carol and Scott Boyer, Alex Griffin
August 26, 2017
car buying experience I e ecently bought a jeep Cherokee from Lucas Smith and I had an awesome experience. Alex Griffin was my sales person and he was very helpful and made I e ecently bought a jeep Cherokee from Lucas Smith and I had an awesome experience. Alex Griffin was my sales person and he was very helpful and made the car buying experience swift and without stress or headache. I told him my expectations and the team at Lucas Smith was able to meet them without question. I was in and out quickly. Everyone there was polite and helpful and walked me through the whole process. I would definitely recommend them to anyone and I will go back. More
by emilyrn
Employees Worked With
Alex Griffin
August 19, 2017
Awesome Experience This was my third car purchase at Lucas Smith Chrysler Center, but my family's total purchases here are in the double digits. We have been purchasing This was my third car purchase at Lucas Smith Chrysler Center, but my family's total purchases here are in the double digits. We have been purchasing our cars at LSCC for more than ten years for a reason. The service is above and beyond. They are always friendly, never pushy. The salesman are personable and treat you like a friend instead of just a customer. They worked with my fiancé and I to find the Jeep Grand Cherokee I really wanted and took the time to explain how all the new bells and whistles work. More
by JeepGirlAgain
Employees Worked With
Pete Chinetti, Chris Smith
